Evanston, Illinois
100% full Not resolved
1.0
Details
Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Website
0 comments

Comcast said my new modem is not compatible with Xfinity despite having a big Xfinity compatible logo printed directly on the box and the comcast technician claiming it is compatible. The modem is even listed on the Comcast website:

"device has undergone DOCSIS testing by Comcast and has received the relevant Underwriters Laboratory ("UL"), Federal Communications Commission (FCC), and CableLabs certifications. Comcast's DOCSIS certification supplements CableLabs testing by adding things like performance and interoperability tests. This helps to ensure that, for example, a given device can support a given service tier's speed."

- see in full here: http://j.mp/TC-7610

Despite having a device they clearly support, they recommended I lease from them (of course). I was trying to avoid getting Comcast for this very reason. 3 install appointments later, I still have no internet. But I do have a new DOCSIS 3.0 modem paperweight and have to contemplate leasing, as I cannot rely on the contracts they have with manufacturers regrading compatibility since they will deny them at will.

I have also filed complaints with the Illinois Attorney General and the Better Business Bureau, in addition to submitting several product reviews explaining the fraudulent advertising.

This person wrote the review because of "fraudulent practices" of xfinity internet from Comcast and attached photo s. Reviewer claimed that he or she lost $60 and wants Comcast to "i am certain it is compatible and this is a way for them to sell more leased equipment. i want it to work or i want a statement that they are falsely selling products with xfinity compatibility that are knowingly incompatible".

The most disappointing in user's experience was poor customer service and fraudulent practices. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Comcast for you to read. This information may help you with your purchase decision.

Had an Experience with Comcast?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like