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Comcast - Account Review

On January 4 I checked my bank account and realized there was an UNAUTHORIZED charge for 112.75 from Comcast. I never called to make the payment I'm not signed up for auto pay no one at Comcast can explain how this happened. I didn't have enough in my account that's why I didn't pay the bill NOW my account is 244.75 in *** and NOONE at Comcast can help me. I've spoken to supervisors Amy a rep named Jessica and shanna I the revenue assurance dept and they are all telling me they can't help me. I will not rest until I'm reimbursed. Note to all consumers in Atlanta STAY AWAY FROM COMCAST!!!!!! AT&T here I come. Comcast your service sucks and your customer service reps are liars and incompetent. I am so angry!!!!
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Author
Product
Comcast Account
Reason of review
Problems with payment
Review #989105 is a subjective opinion of poster.
0 comments

Comcast - Severe Security Issues

I have tried to get into my online account for over a year.. I have a bundled package that includes phone. I don't use the phone, so the rep always says they will send me a 4 digit pin in the mail, this is for 'security' reasons, to prove that I am who I am. Sigh.. Finally a few days ago I got the 4 digit code in the mail, of course it's not working, so I log onto chat.. I am just frazzled, so tired of trying to get into my OWN account should not be this DIFFICULT. Anyway, the ever patient rep I'm chatting with assures me he is the right person and will resolve this issue. I don't even want to hear that for the umpteenth time. I tell him what my log in is, the pin I received, the last four of my social, my security questions, my phone number. It goes on and on. He finally tells me to click on a link and enter the username of wilson followed by 4 numbers. I told him, well my last name is Williams, but okay, if that's what he wants me to do, I will. So I do.. and it says 'welcome Jeremy Wilson'. My name is Lisa Williams! F sake! I inform him of this.. I tell him I'm looking at Jeremy's e-mail.. this is definitely not right. He quickly asks me to try again, really?? Jeremy again. So then he changes my log in to the right one and an new code.. I log in again with all the new credentials. JEREMY AGAIN! Jeremy, I hope maybe you read this, if you notice your password has changed it's because COMCAST is SO EFFED UP. And I didn't really read your e-mail either. After FOUR attempts, it appears that I am finally in my own account. Whatever, I'm certainly not setting up auto pay or anything, for gods sake, how often does this happen? I see where you can file a complaint with the FCC, but that looks like it's only for billing issues. This is a serious security issue! If I was a real bad guy - I'd see if I could log onto Jeremy's account again! But I'm not. I'm good. I need blood pressure meds after today. Anyway, I saved the chat, I'm going to figure out a way to escalate this. Absolutely aggravating and not secure! Fair warning people, how many people are being directed to your account without you knowing it?
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Author
Location
Tacoma, Washington
Product
Comcast Account
Reason of review
Other issue
Loss
$5000
Preferred solution
Let the company propose a solution
Review #982043 is a subjective opinion of poster.
1 comment
Comcast applied all of my payments to an old account and disconnected my current account for non-payment. Now they say they never received payments on the old account. I have my bank statements to prove it. Phone calls go to Phillipines. They have no regard...
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Anonymous
#1244931

This is happening to me as I type this note. i signed up for new service o Monday, got my equipment Tuesday and went through the set up process only to discover I can't activ...

Author
Product
Comcast Account
Reason of review
Problems with payment
Review #960125 is a subjective opinion of poster.
1 comment
I have made "several" attempts to access my account and EACH TIME I come to a page that says: "Yes! I want to join the millions of customers already enjoying the convenience of Comcast paperless billing." If you select cancel, you are logged out of the account which...
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Anonymous
#1234319

Many companies are going this route - its is better for the environment, less expensive and more practical. Get with the times or find someplace else to get your cable.

Author
Location
Antioch, Tennessee
Product
Comcast Account
Reason of review
Poor customer service
Review #946436 is a subjective opinion of poster.
1 comment
I recently got service on march 11 2016 first bill was due April 9 paid bill got another bill saying owed another 204 which totalled my first bill for less than 30 days worth of cable @ 459 was told to make arrangements on remainder of bill called and was told to give...
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rollo2016
#1149027

Just don't pay it.

Author
Location
Mount Clemens, Michigan
Product
Comcast Account
Reason of review
Problems with payment
Review #835004 is a subjective opinion of poster.
0 comments

Comcast - Account Review from Mount Laurel, New Jersey

1.4
Details
My bill with Comcast has been around $65 monthly. I hve been a subscriber since 2008. This month Comcast took my automatic payment but they took $104. I was never notified. I am supposed to be on an e bill & I have never received one. I have given them the e mail address I use several times. I spoke with someo e who could barely speak & much less comprehend English. I finally got someone named Chris. I explained what had transpired & he assured me it wpuld be corrected & I would be refunded the difference by credit. I said I wanted the money put back into my account i. 3-5 days. Of voyrse that never occured. Did a live chat with MaCecelia, that went no where. I called again and spoke with Joe. I told Joe I waould like to speak with an American as he was having difficulty understanding me. I have never been treated so rudely. "Joe" began speaking to another enployee in Spanish about the "white" woman on the phone & making disparaging remarks. I quickly chastised him in Spanish for making such comments about a customer. Some lady who spoke better English informed me I was credited $13 on my next bill. I am done with Comcast & will actively looking for another provider.
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Author
Location
Mount Laurel, New Jersey
Product
Comcast Account
Reason of review
Pricing issue
Review #814722 is a subjective opinion of poster.
0 comments

Comcast - Account Review from Columbia, Maryland

I get one day off a week. And Comcast decides to do unscheduled maintenance in my area. At least that is what I have been told by Raj in India who claims to be Scott. For 8 hours it's been down. I tell them I expect to get credit on my account for downtime. Comcast said they will not Bill me for maintenance they are doing in my area. Are you kidding me. Like that is even a thing. I would pay for them to maintain there equipment,On top of there over priced service.. I need a different cable company. One that does not outsource there labor to another country. And gives me a *** excuse. How about this Comcast. Schedule your so called maintenance during the week when people work.
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Author
Location
Columbia, Maryland
Product
Comcast Account
Reason of review
Poor customer service
Review #813456 is a subjective opinion of poster.
0 comments
1.0
Details
Comcast - Paid for bill never received
I downgraded my service and was never billed for it at all. Because Comcast suggested that we go to paperless billing, I never saw a balance. It was at $0 the whole time. Then, two months later, I received a call from their collections dept with the total. Obviously, I...
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Author
Product
Comcast Account
Cons
  • Disregard for customer issues
  • Blaming the subscriber for their error
  • Inability to help
Reason of review
Problems with payment
Loss
$168
Preferred solution
Price reduction
Tags
Review #808645 is a subjective opinion of poster.
1 comment
Late Feb 016, I experienced problem with Comcast similar to puzzle pieces in screen. I attempted to remedy the problem but no success. I called Comcast they determined a service tech would be sent the next day. When the tech arrived he determined the problem was with a...
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Anonymous
#1256875

I am in indiana as well, and around that time was having issues with my pictures, even without the hd.....anyways, they told mena satellite in space that they use to get servi...

Author
Location
Indianapolis, Indiana
Product
Comcast Account
Reason of review
Problems with payment
Review #803956 is a subjective opinion of poster.
0 comments

Comcast - Incorrect billing

1.0
Details
I am being billed for service when I didn't even live there. Comcast is saying that I never called to have the cable shut off. I have a lease saying that I didn't live there anymore. was told as soon as I return the equipment account would be cleared. NOT TRUE! Have a receipt of date when the equipment was returned. I have spoken to the Executive Care Team in Philly, they will not even listen to what I am saying. They only go by what they have in the notes.
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Author
Location
Pittsburgh, Pennsylvania
Product
Comcast Account
Cons
  • Customer service representative
Reason of review
Poor customer service
Loss
$221
Preferred solution
Full refund
Review #797414 is a subjective opinion of poster.