Product: Comcast Account Clear all filters (197 of 197 reviews match)
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0 comments
1.4
Details
About 3 months later i get a bill from Comcast for $740.00. I took the bill and my friend to the local office where the manager oullex up the account showing i was off the account and the bill was paid by my friend. She called and spoke with someone at Comcast and was...
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Author
Product
Comcast Account
Reason of review
Problems with payment
Review #1183803 is a subjective opinion of poster.
0 comments
1.9
Details
My account has been suspended with a past due amount of $900 due to failure in their IT department to address the my account app.Issue with auto pay. I have been a customer since 2011 and somehow I got 3 payments behind and never notified by the app, mail, nor an email...
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Author
Product
Comcast Account
Reason of review
Problems with payment
Review #1172167 is a subjective opinion of poster.
0 comments
1.1
Details
I returned two pieces of equipment and closed the account of my mom.It took 1.25 hours to do this 5 minute task. employee's stood around, did not acknowledge people waiting, receptionist was on her smart phone for 45 minutes flipping thru her pictures. No-one cross...
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Author
Location
South Burlington, Vermont
Product
Comcast Account
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Review #1168078 is a subjective opinion of poster.
0 comments

Comcast - Awful!

1.0
Details
So I contacted the online chat of xfinity/Comcast due to not having my password to log on ti our account and make changes. Well my husband is the accoujnt holder which I get. But I have a power of attorney because he is in the navy and can't be here all the time. And any one who has a brain knows that will give me the right to control anything he has. Well the grazel wouldn't even listen to me having it. I even said why haven't you offered for me to send you it if you don't believe me? And I got the same pasted answer he was giving me the whole t8me we chatted. Every time i got the same message to everything I asked! So that made me mad! So than I started chatting with a supervisor who did the same exact thing! After saying your not helping me or telling me anything that will help me he is deployed and obviously can't do this himself?? She goes well you have optional after talking to them for probably an hour! I said and what are those options cuz the only one they gave me was him to call and add me on account! Which since I said many times he is deployed and yet that was the response everytime! She finally tell me I could go in with the paper. One I have been talking to you f9r how long telling you I had this and you just decide not to tell me this in the first place!! That literally was it for me. Nor did she offer for me to email them this so they could see it help me and put it on file?? Everywhere else does that?? I just did it with navy federal and usaa. It's a power of attorney which lets me act as him when he isn't here!! On top of that I have talked on behalf of his account before !! I also have the chat case id if she gave me the right id at least if you would like it. This is the worst company constantly having problems with them and that just did it for me. Once my husband gets back we are switching. Only reason I'm not right now is because I don't know what speed we need. Oh and the manager name is kristina I Believe it was something along those lines. My husband is in the navy and risk his life for everyone. And this is how we are treated??? Like I understand he can't be here and that's his fault that is why we got a power of attorney. And I was pretty sure I was on the account cuz like I said I talked to someone before this so Idk what is wrong with that company but they suck! I hope actions are done because apparently this company is not military friendly!
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Author
Product
Comcast Account
Reason of review
Poor customer service
Review #1157761 is a subjective opinion of poster.
0 comments

Comcast - Terrible

1.9
Details
Every month I am quite one charge and end up with another charge ...my account keeps going higher and higher
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Author
Product
Comcast Account
Reason of review
Problems with payment
Review #1152745 is a subjective opinion of poster.
0 comments

Comcast representative is Liars

1.5
Details
I'll call about 10 times and each time I got a different excuse. Call for a technician to come out and check and see why my wife I was not working it was a wire on the outside of the house leading to the inside that was not working they told me that I wouldn't have to pay because the problem came from the outside but at the end they charge me $60 plus late fee plus disconnection charge or reconnection charge whatever it is and they told me that I wasn't eligible to get the $60 waved off my account so I have to pay all that I've been having problem with Comcast for the last 3 years I've been a customer four five so I see they not working with me and I don't want to work with them no longer Comcast is a rip-off August my contract up I'm only paying what I owe and nothing more whatever they do with the rest of it I'm ready to fight it to the end.
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Author
Product
Comcast Account
Reason of review
Problems with payment
Review #1074978 is a subjective opinion of poster.
3 comments
2.6
Details
Comcast deducted $100.00 and May 12. Deducted $151.59 from my account. And when the account was opened the payment were in advance. So they sent me a check for $152.33 back after I called for a refund. so do the math they prorated my refund. Does it look right to you....
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Anonymous
#1515584

TELL THE WORLD. Local newspaper. FCC, FTC, BBB, UTILITY COMMISSION and even utility polls.Share with neighbors.

Author
Product
Comcast Account
Cons
  • With the end of contract it not the best company to deal with
Reason of review
Return, Exchange or Cancellation Policy
Loss
$400
Preferred solution
Let the company propose a solution
Review #1063707 is a subjective opinion of poster.
1 comment
1.0
Details
I moved other state, there no service from comcast. I cleared all my bills and asked the customer care to stop my service and deactivate it in January month and thought I deleted my account. After 2 months later, someone called me, said that you need to pay bill for...
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Anonymous
#1320174

when you have a contract for price of 89.99 an it jumps to 287 an then next bill 140 its *** this is how they treat there customers its a bunch of *** I do like the internet b...

Author
Product
Comcast Account
Reason of review
Problems with payment
Loss
$119
Preferred solution
Full refund
Review #1037365 is a subjective opinion of poster.
0 comments

Comcast - Change password

I am beginning to think that you don't want me to pay my bill or for that fact me changing password. Your service is getting bad to where you request a password either by text or email!! Neither one is being answered which is rather boring to say the least!!! Being on xfinity insider I can say this it is getting to the point to where I don't care if I do or don't!! I ask numerous times about this situation being slow or unwanted site to go to in order to change password!!! Start toget things moving at a faster rate to mend this change by calling in using the phone number involved with this account to where it would send a link to new password and last four phone number associated with the said account!!!!!
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Author
Product
Comcast Account
Cons
  • Trying to change password over and over agin
Reason of review
Change password
Preferred solution
Read what I sent about xfinity insider
Review #1031514 is a subjective opinion of poster.
1 comment
For some reason two week after started the service I received a package from Comcast with a TV Box inside. Immediately I called them because I didn't order anything. Their representative told me that if I returned the item within 30 days I won't see any charge on my...
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Anonymous
#1314343

Ask to speak to their loyalty department.

Author
Product
Comcast Account
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Review #1029854 is a subjective opinion of poster.