Product: Comcast Account Clear all filters (202 of 202 reviews match)
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Comcast in Santa Maria, California - Bad service

I have iPhone X. I go to icon connect then go to voice and to my surprise I find my messages on top of messages it said this phone number 415-923-6953!!! Now this may seem strange but I moved out of that area long ago. The new number is on my account. Look at voice top said call log (415)-932-6953. Not a valid account phone number.
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Review
#1421894 Review #1421894 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service
In 2016 I Canceled My Tv & Internet with Comcast cause the monthly bill began to increase. This two year old account is what Comcast is expecting me to use Now with my NEW account. It won't let me sign in to pay my bill. Keeps telling me i am the "Seondary User". I Beg...
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Review
#1356150 Review #1356150 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service
I received some calls from Diversified and when I answered they wanted me to give my SS#, well I wasn't about to do that because of all the scams out there so I hung up on them. Now I have a collections showing up on my credit report from Diversified and they say I owe...
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3 comments
SpiritualAardvark416
#1726285

I paid them $695.36 to turn my phone back on. They said they were At&t.

Well, my phone was never turned back on instead the number I've had for almost 20 years got stolen. I"M PISSED!!!

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Review
#1346994 Review #1346994 is a subjective opinion of poster.
Product
Comcast Account
Cons
  • That they reported me to for a debt i have never had in my life
Reason of review
Fraudulant account
Loss
$526
Preferred solution
I want them off my credit report
1.0
Details
I stopped our service for in 2017.8, in Lisle, IL. And in the next 10 months and they keeping charging us. My wife called them over 20 times and they kicked the ball around. And i have no clue how they ended up with to re-activating the account again and keeping...
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Review
#1239429 Review #1239429 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service
Tags
  • Xfinity Billing Complaints
1.0
Details
I have subscribed to Comcast cable since 1968. They are the most difficult company to deal with ever. They can't seem to get my bill correct no matter what and their excuses/explanations make no sense. If I am fortunate to get through the sorry phone system and connect...
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Review
#1196234 Review #1196234 is a subjective opinion of poster.
Product
Comcast Account
Cons
  • Customer reps who lie
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Comcast Customer Service
1.4
Details
About 3 months later i get a bill from Comcast for $740.00. I took the bill and my friend to the local office where the manager oullex up the account showing i was off the account and the bill was paid by my friend. She called and spoke with someone at Comcast and was...
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Review
#1183803 Review #1183803 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Problems with payment
1.9
Details
My account has been suspended with a past due amount of $900 due to failure in their IT department to address the my account app.Issue with auto pay. I have been a customer since 2011 and somehow I got 3 payments behind and never notified by the app, mail, nor an email...
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Review
#1172167 Review #1172167 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Problems with payment
1.1
Details
I returned two pieces of equipment and closed the account of my mom.It took 1.25 hours to do this 5 minute task. employee's stood around, did not acknowledge people waiting, receptionist was on her smart phone for 45 minutes flipping thru her pictures. No-one cross...
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Review
#1168078 Review #1168078 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

Comcast - Awful!

1.0
Details
So I contacted the online chat of xfinity/Comcast due to not having my password to log on ti our account and make changes. Well my husband is the accoujnt holder which I get. But I have a power of attorney because he is in the navy and can't be here all the time. And any one who has a brain knows that will give me the right to control anything he has. Well the grazel wouldn't even listen to me having it. I even said why haven't you offered for me to send you it if you don't believe me? And I got the same pasted answer he was giving me the whole t8me we chatted. Every time i got the same message to everything I asked! So that made me mad! So than I started chatting with a supervisor who did the same exact thing! After saying your not helping me or telling me anything that will help me he is deployed and obviously can't do this himself?? She goes well you have optional after talking to them for probably an hour! I said and what are those options cuz the only one they gave me was him to call and add me on account! Which since I said many times he is deployed and yet that was the response everytime! She finally tell me I could go in with the paper. One I have been talking to you f9r how long telling you I had this and you just decide not to tell me this in the first place!! That literally was it for me. Nor did she offer for me to email them this so they could see it help me and put it on file?? Everywhere else does that?? I just did it with navy federal and usaa. It's a power of attorney which lets me act as him when he isn't here!! On top of that I have talked on behalf of his account before !! I also have the chat case id if she gave me the right id at least if you would like it. This is the worst company constantly having problems with them and that just did it for me. Once my husband gets back we are switching. Only reason I'm not right now is because I don't know what speed we need. Oh and the manager name is kristina I Believe it was something along those lines. My husband is in the navy and risk his life for everyone. And this is how we are treated??? Like I understand he can't be here and that's his fault that is why we got a power of attorney. And I was pretty sure I was on the account cuz like I said I talked to someone before this so Idk what is wrong with that company but they suck! I hope actions are done because apparently this company is not military friendly!
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Review
#1157761 Review #1157761 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service

Comcast - Terrible

1.9
Details
Every month I am quite one charge and end up with another charge ...my account keeps going higher and higher
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Review
#1152745 Review #1152745 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Problems with payment