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Comcast in Springfield, Massachusetts - False Billing Practices

2.7
Details
How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices.
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Review
#1649847 Review #1649847 is a subjective opinion of poster.
Product
Comcast Account
Pros
  • Great options
Cons
  • False billing practices
  • Poor customer service
  • Unwillingness to help
Reason of review
Pricing issue
Loss
$2500
Preferred solution
Price reduction
Resolved
2.2
Details

Update by user Sep 06

I was given a free two months of Showtime and an apology, but they need to apologize to my credit union, as it was not my fault this happened.

Original review posted by user Sep 06

I went to the app to schedule a payment. I accidentally scheduled the wrong amount and was unable to correct it on the app, so...
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2 comments
sandralynndavis
#1743920

If an additional cable bill amount causes your account to be overdrawn, you really need to examine your financial choices.

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Review
#1646724 Review #1646724 is a subjective opinion of poster.
Product
Comcast Account
Pros
  • Internet and home security
  • When it works its good
Cons
  • Talking to someone who is in another country
  • No excuse for cutting channels for the inflated price i pay now
Reason of review
Problems with payment
Loss
$280
Preferred solution
Let the company propose a solution
1.0
Details
Asking the exact same question over and over, taking 5 minutes "to review account" only to ask tge same questions once again. By far the most ridiculous service i have ever seen, clearly not american by their mocking and laughing tones and zero help.
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1 comment
Marce1
#1745434

Have been trying for hours to speak to a capable Comcast agent but keep getting passed around the same call center in India. What a joke, no one knows what they are speaking about, cannot give me any ideas on how to handle my complaint. Is it too much to ask that the Comcast customer service line be based in the USA with English speaking agents?

Review
#1644872 Review #1644872 is a subjective opinion of poster.
Product
Comcast Account

Comcast - This company's billing policies are horrible. They are out to rip off the o

1.0
Details
I have been a customer for over 30 years. They just keep overbilling me year after year. Their billing practices are horrible. It is done $4 to $8 per month added to my bill . I am stuck with this two year contract and they know it. This is unfair to us longstanding loyal customers. I am not interested in the new crazy tech that makes me look for something to watch longer than it takes to watch it..and, i have had my same landline phone number for my family for this long. I do not want to change things. I do not see why this keeps going on. I pay my bill on time faithfully. All i expect is to be treated fairly.
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Review
#1575686 Review #1575686 is a subjective opinion of poster.
Product
Comcast Account
Cons
  • And customer service
  • Billing
Reason of review
Pricing issue
Loss
$300
Preferred solution
Full refund

Comcast in Brick Township, New Jersey - Why does the government let them raise their bill every month or so

1.1
Details
they make you a"deal" . 'Give up your HBO and we will lower your bill $20." But 2 months later , the HBO is still off and the bill goes up again about $20. No wonder they own big buildings . Total scam . This is the kind of thing the government should control
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Review
#1572704 Review #1572704 is a subjective opinion of poster.
Product
Comcast Account
Pros
  • Programming
Cons
  • Deceptive billing
Reason of review
Poor customer service
Loss
$240
Preferred solution
Price reduction
Tags
  • deceptive billing practices

Xfinity - Early termination fee

I went with Comcast after the costs for FIOs was crazy. I was supposedly on a no contract account but when I moved out of state from MD to FL they are charging me for a $70.00 fee after turning my services off a month early then requested and then forced to turn the services back on. Then increased my service costs because the plan I had was grandfathered in and could no longer be applied to my account. Meanwhile their customer service rep originally called me to confirm the new order for the people buying my house and then put the date in incorrectly. Xfinity is the worst with customer service and billing. I will never go back. Total BS!
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Review
#1569356 Review #1569356 is a subjective opinion of poster.
Product
Comcast Account
Cons
  • Horrible customer service and billing
Reason of review
Pricing issue
Loss
$70
Preferred solution
Price reduction

Comcast in Houston, Texas - *** u Xfinity

Change to money to HBO's 4 morning
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Review
#1519288 Review #1519288 is a subjective opinion of poster.
Product
Comcast Account

Comcast in Stockton, California - Sneaky Financial Business Practices

2.1
Details
Our account was incorrectly sent to debt collections due to not returning our equipment. We did return the equipment and we have receipts to show proof. After almost 2 years of back and forth between Comcast and the Debt Collection Agency, it was resolved in 8/2018. The Debt Collection agency sent a letter to my email which I also forwarded to Comcast showing proof of case closed on 8/5/2018. Today which is 4/1/2019, I get a call at work for the EXACT SAME ISSUE and DOLLAR AMOUNT different Debt Collector. I called Comcast and they didnt seem to know anything about the prior case being closed. I asked then why was it sent to a different Debt Collector? They had no answer. So this is year 2.5 of dealing with a dead issue that has been brought back to life.....
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Review
#1505071 Review #1505071 is a subjective opinion of poster.
Product
Comcast Account
Cons
  • Billing practices

Comcast in Newburyport, Massachusetts - Outragous

they put my payments on wrong acct more than once. there billing me for premium Comcast and I didn't order it, now they say I owe a months payment from last may which doesn't show up on my bill and obviously the put it on the wrong acct again plus they just leave it hanging and charge me penalties and fees how nice of them very dissatisfied if I had any options to get rid of Comcast I would . someday there day will come!!!!!
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Review
#1429308 Review #1429308 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Problems with payment
Loss
$4

Comcast in Denver, Colorado - WORST EVER

i have been on the phone for days trying to literally get a code to reset my password, i have been transferred to # after # NO ONE CAN HELP ME !!!!!!!!!!! WORST SERVICE EVER .... I CANT BELIEVE NO ONE CAN GIVE ME A RESET CODE
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Review
#1423937 Review #1423937 is a subjective opinion of poster.
Product
Comcast Account
Cons
  • Everything worst customer service ever
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution