Product: Comcast Account Clear all filters (197 of 197 reviews match)
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COMCAST-extrordinarily incompetent

3.7
Details
I am so pissed because this happened to me twice. Overbilled and trying to correct it made more problems then ever. Just about all communications are done in third World countries. Each and every one does not know what the other is doing. You have to explain until your blue in the face. They think it is OK just to draw the amount they choose from your bank. They are not supposed to do that because I don't have autopay. I did check my account and it showed my debit card posted. I do not remember when I did this but probably when I first took out the service. Still, they are not authorized to just go in my bank whenever they want to and touch my money. Unfortunately, you have use tact when talking to a supervisor or at least someone in the USA or it makes harder for you. Fortunately, I did talk to billing in the good ole USA and he was extreamly nice and did promise me a refund. If it was the other way around and dealing with someone offshore, then I would have become pissed and who knows what I would say. They would probably hang up on me anyway. My main gripe is that they keep their hands off my bank. Just getting to talk to a real person, you have to go through menu after menu and if you don't say the right word or phrase, you are not connected and everything is repeated over and over again. What happened to personal communications like is was a few decades ago? Here is what I am going to do and that is to remove my card from their computer and that way they are unable to touch my account. I guess I will have to resort to the old paper standard and mail my payment to them. Too bad!! I am never going to pay anything online any more as this is not the first time I had problems such as this. I do not trust my credit card number on the telephone. Yes, it is safer on-line to a degree.
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Author
Location
Seattle, Washington
Product
Comcast Account
Pros
  • Talking to agents who are in usa
Cons
  • Talking to someone who is in another country
  • Incompentence
  • Delay in refunds
Reason of review
Problems with payment
Review #738953 is a subjective opinion of poster.
0 comments

Comcast - Account Review from Bellevue, Washington

I think a class action lawsuit shall happened!i recently moved into my house and called to have service they gave me a whole run down on someone prior that lived in the house b4 me owes a bill; and that I had to come to a Comcast office show proof I just moved in etc etc. Did all that iT was appeoved for me to have service set My account up PAID!!$100 deposit got My equipment set And all for them to turn My service off in 2days !! Due to this issue Spoke with a collection supervisor name briana told me iT was out if her hands And that her boss would call me back im still waiting And iTS a week later but to top iT off they gonna send me a Bill for almost $250 . I left numerous messages no call back
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Author
Location
Bellevue, Washington
Product
Comcast Account
Reason of review
Pricing issue
Review #731251 is a subjective opinion of poster.
0 comments

Comcast - Terriable

I paid an amount on someone else's account.... I caught my mistake and spoke to several call center loser imaginable . All very apologetic .. ha ha... I would get a confirmation number each time. Only to find out you need a receipt number to go along with that.. Patiently waiting, I call back and the automated moroon tells me that my past due amount is exactly the amount I paid on wrong account. I hold for call center employee to resolve situation. It's a run around for weeks. Long story short. You give them any money say goodbye to it. I believe that the policy between corporate and call center is NEVER give money back!!! Stall the customer until there bill is due then apply it to account. That should be my decision how I choose to pay my bill. Corporate America. A bunch of fat slobs...
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Author
Location
Loveland, Colorado
Product
Comcast Account
Reason of review
Poor customer service
Loss
$144
Preferred solution
Full refund
Review #730020 is a subjective opinion of poster.
0 comments

Comcast Account Review

I decide to open an account. So that i can pay my bill online. One day a disgusting comcast representative Called my home and demaned payment for my bill. I said I already payed my online. And he hung up the phone on me.
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Author
Location
Philadelphia, Pennsylvania
Product
Comcast Account
Reason of review
Problems with payment
Review #729842 is a subjective opinion of poster.
0 comments

Comcast Billing

3.3
Details
Trying to find out how they got to the extra charge and dispute it. After about 5-6 phone calls and being transferred around, and 2 online chats, I am told that it is resolved, yet still without getting a full explanation of the charges. They ignor my dispute and without permission take the money from my account and then tell me not to worry, I have a zero balance due. So next month my payment will be shy because they snatched some of the money out! How unconcerned and unethical are you Comcast? What kind of people are you hiring? Will see if today the local unit has handled this properly. At least she gave me some better answers. Next step is the BBB.
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Author
Product
Comcast Account
Pros
  • Internet service
Cons
  • Powerless customer service
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Review #700773 is a subjective opinion of poster.
0 comments

Comcast Account Review

Comcast took 2 payments out of my account on the same day and are refusing to give me back my money. My bank faxed verification to them twice and they still refuse to give me back my money. Comcast Cable sucks and they are theives!
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Author
Location
Kingston Mines, Illinois
Product
Comcast Account
Reason of review
Problems with payment
Review #694345 is a subjective opinion of poster.
0 comments

Comcast - Moving

The is just a interesting question to read. What makes one account secured from anyone to including employees to look for information when they want to? Still I can hear in or around this place using my name to obtain services that is not theirs to begin with. Change phone number for a reason other than my own. I will give it out once I am there at my new location phone number that is. Yes I am moving out of area to new location. I am not at this address any more after August 28,2015. Service not here any more
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Author
Location
San Francisco, California
Product
Comcast Account
Reason of review
Moving out of area to new location
Review #689834 is a subjective opinion of poster.
1 comment
1.0
Details
STAY AWAY FROM COMCAST, I made the mistake of ordering xfinity because of the price, well, you get what you pay for, I started having problems on day one, I had 2 tech guys coming to my house, replaced the router and the dvr twice, I tried to close the account and I...
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Anonymous
#1025459

I've been with Comcast since moving to the Stillwater, MN area Fall 2013). I feel they charge way more for what their services offer. Still in all, not a whole lot of proble...

Author
Location
Dumfries, Virginia
Product
Comcast Account
Cons
  • Price and poor customer service
Reason of review
Bad quality
Review #689721 is a subjective opinion of poster.
0 comments

Comcast - Account Review from Iselin, New Jersey

Just a warning to anyone with Comcast service that lives in a multiplex/ multi family house or apartment building. This company WILL use your name and information to go into their system and make changes on other joined accounts they create under one profile. A sales rep will have you sign something stating they can make changes on your account (of course telling you it is to be of assistance to you) and then go in and pick up extra boxes and add services to sell on the side under your info. Do NOT trust their sales people and don't sign anything.
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Author
Location
Iselin, New Jersey
Product
Comcast Account
Reason of review
Poor customer service
Review #689250 is a subjective opinion of poster.
0 comments

Avoid COMCAST if humanly possible!

I have relocated out of a Comcast area, and have been trying to discontinue service since early in July. As of today,8-18-15, my account STILL SHOWS OPEN with an overdue balance over $300. I have been told numerous times it is closed, however, it still shows an overdue balance, when in fact, I have been told I should be receiving $42 within the next 4-6 weeks as over payment. Company does not have its act together, and each time you talk to one of their technicians, you get a different story. Every time they said someone would be calling me back within 24 hours, no-one ever did. AVOID if possible.
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Author
Location
Keller, Texas
Product
Comcast Account
Reason of review
Poor customer service
Review #684982 is a subjective opinion of poster.