Product: Comcast Account Clear all filters (202 of 202 reviews match)
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Comcast - Account Review from Mount Laurel, New Jersey

1.4
Details
My bill with Comcast has been around $65 monthly. I hve been a subscriber since 2008. This month Comcast took my automatic payment but they took $104. I was never notified. I am supposed to be on an e bill & I have never received one. I have given them the e mail address I use several times. I spoke with someo e who could barely speak & much less comprehend English. I finally got someone named Chris. I explained what had transpired & he assured me it wpuld be corrected & I would be refunded the difference by credit. I said I wanted the money put back into my account i. 3-5 days. Of voyrse that never occured. Did a live chat with MaCecelia, that went no where. I called again and spoke with Joe. I told Joe I waould like to speak with an American as he was having difficulty understanding me. I have never been treated so rudely. "Joe" began speaking to another enployee in Spanish about the "white" woman on the phone & making disparaging remarks. I quickly chastised him in Spanish for making such comments about a customer. Some lady who spoke better English informed me I was credited $13 on my next bill. I am done with Comcast & will actively looking for another provider.
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Review
#814722 Review #814722 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Pricing issue

Comcast - Account Review from Columbia, Maryland

I get one day off a week. And Comcast decides to do unscheduled maintenance in my area. At least that is what I have been told by Raj in India who claims to be Scott. For 8 hours it's been down. I tell them I expect to get credit on my account for downtime. Comcast said they will not Bill me for maintenance they are doing in my area. Are you kidding me. Like that is even a thing. I would pay for them to maintain there equipment,On top of there over priced service.. I need a different cable company. One that does not outsource there labor to another country. And gives me a *** excuse. How about this Comcast. Schedule your so called maintenance during the week when people work.
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Review
#813456 Review #813456 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service
1.0
Details
Comcast - Paid for bill never received
I downgraded my service and was never billed for it at all. Because Comcast suggested that we go to paperless billing, I never saw a balance. It was at $0 the whole time. Then, two months later, I received a call from their collections dept with the total. Obviously, I...
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Review
#808645 Review #808645 is a subjective opinion of poster.
Product
Comcast Account
Cons
  • Disregard for customer issues
  • Blaming the subscriber for their error
  • Inability to help
Reason of review
Problems with payment
Loss
$168
Preferred solution
Price reduction
Tags
  • Bad Comcast Service
  • Service Telephone Calls
Late Feb 016, I experienced problem with Comcast similar to puzzle pieces in screen. I attempted to remedy the problem but no success. I called Comcast they determined a service tech would be sent the next day. When the tech arrived he determined the problem was with a...
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1 comment
Anonymous
#1256875

I am in indiana as well, and around that time was having issues with my pictures, even without the hd.....anyways, they told mena satellite in space that they use to get service was not working right and they were working on it

Review
#803956 Review #803956 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Problems with payment

Comcast in Pittsburgh, Pennsylvania - Incorrect billing

1.0
Details
I am being billed for service when I didn't even live there. Comcast is saying that I never called to have the cable shut off. I have a lease saying that I didn't live there anymore. was told as soon as I return the equipment account would be cleared. NOT TRUE! Have a receipt of date when the equipment was returned. I have spoken to the Executive Care Team in Philly, they will not even listen to what I am saying. They only go by what they have in the notes.
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Review
#797414 Review #797414 is a subjective opinion of poster.
Product
Comcast Account
Cons
  • Customer service representative
Reason of review
Poor customer service
Loss
$221
Preferred solution
Full refund

Comcast - Account Review from Brooksville, Florida

1.0
Details
Comcast filed a collections action against my husband's credit report because we were "tied to the address of the account." He lived at that address 34 years ago with his ex-wife. His SS number is NOT tied to the account and because they don't want to do due diligence, we have to hire a lawyer! Horrible company with no clue what impact their negligence and false reporting can do! My husband has cancer and this error on their part is having horrible negative implications on us!
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Review
#796834 Review #796834 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service

Comcast sucks!

1.6
Details
I have had Comcast for two years and I have had to call customer service 3 or 4 times. The majority of the reps have strong accents and you cannot understand them. Also, they are un-trained and have no idea what they are doing. I had to call four different times and speak with four different reps in order to get my phone line installed and working correctly! Without notifying me, Comcast decided they were switching packages and took five channels away from my package. When I called, I was informed I would now need to pay extra every month for these channels! Not to mention, I had to speak with 3 reps to accurately find out what was going on after the first rep mistakenly added the wrong package to my account! Are they not a billion dollar company making absurd profits already? They need to take more money from those who have less money than their big wigs do? It's ridiculous. When my contract ends, I will be terminating service!!
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Review
#791139 Review #791139 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service

Comcast in Port Ludlow, Washington - Charged for non existent service

Your technician was NOT able to connect broadband up to my home (515 22nd ave, seattle wa 98122), but I was charged anyway. After several calls to comcast to get you to stop billing me for non existent service you finally stopped after about 5 months. Then you put a negative entry on my credit report...for an account that NEVER EXISTED.... I''ve filed a complaint with the FCC and local BBB as well as all 3 credit agencies.... I would be nice if Comcast would do the right thing and remove the negative entry on my credit....once again for service that you NEVER PROVIDED..... I have no idea what my comcast account number is since I've not had service at this address EVER.... my phone number is 512.569.4895...please call if you want try and undo the damage you've already done to me....
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Review
#783827 Review #783827 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Pricing issue

Comcast - Account Review from Midlothian, Virginia

I was told by a customer service rep from one of xfinity's lobby locations that my promo was about to expire. She suggested i call retention to get another promo before they increase my bill. To my surprise when i received my bill the increase was already added to the bill. I went from paying $168.00 to $210.00.I could not believe the customer service from that department. I spoke with two different people on different days and they act like they were robots. It was like they were reading a sarrivalcript. I told them i was looking for something cheaper and they kept offering me something higher. One told me one thing and the other something else and when questioned about it said that there was some misunderstanding. I was over talked by one rep. She was more eager for me to close my account instead of assisting me. Long story short, i spent over 45 minutes on the phone and was given a promo that i do not like. It was strange that she was able to quote me a price when it was more than i could afford, but was not able to tell me how much my bill would be with the cheaper price. She claim that the reason was because of my location the taxes are different. I have been with Xfinity for over 10 years and had never received this type of service. I'm now in the process of looking for another cable service. I use to defend the company, but from what i have experienced i can no longer do that.
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1 comment
Anonymous
#1094705

I am in the same process as you. When I told Comcast I was no longer going to have their service they said I had a contract that I would be charged a penalty.

The contract expired in October 2013. LIKE YOU i have been a customer since 2011

The cost has continually increased Dec 2015 my bill was $162 now January 2016 its $170 way too much for an 83 year old

Review
#770022 Review #770022 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Problems with payment

Comcast Account Review

1.5
Details
Getting an audio "skip" every 10-12 seconds. Also, my I-Phone Comcast email password has to be re-entered every 2-3 days. Is this normal? I would hope not! (I am dropping Comcast/Xfinity/the Dark Side this week. Uck!!!!!!!!!!!!!!!!
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Review
#764070 Review #764070 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Damaged or defective