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Comcast - Account Review from Brooksville, Florida

1.0
Details
Comcast filed a collections action against my husband's credit report because we were "tied to the address of the account." He lived at that address 34 years ago with his ex-wife. His SS number is NOT tied to the account and because they don't want to do due diligence, we have to hire a lawyer! Horrible company with no clue what impact their negligence and false reporting can do! My husband has cancer and this error on their part is having horrible negative implications on us!
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Author
Location
Brooksville, Florida
Product
Comcast Account
Reason of review
Poor customer service
Review #796834 is a subjective opinion of poster.
0 comments

Comcast sucks!

1.6
Details
I have had Comcast for two years and I have had to call customer service 3 or 4 times. The majority of the reps have strong accents and you cannot understand them. Also, they are un-trained and have no idea what they are doing. I had to call four different times and speak with four different reps in order to get my phone line installed and working correctly! Without notifying me, Comcast decided they were switching packages and took five channels away from my package. When I called, I was informed I would now need to pay extra every month for these channels! Not to mention, I had to speak with 3 reps to accurately find out what was going on after the first rep mistakenly added the wrong package to my account! Are they not a billion dollar company making absurd profits already? They need to take more money from those who have less money than their big wigs do? It's ridiculous. When my contract ends, I will be terminating service!!
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Author
Location
Chicago, Illinois
Product
Comcast Account
Reason of review
Poor customer service
Review #791139 is a subjective opinion of poster.
0 comments

Comcast - Charged for non existent service

Your technician was NOT able to connect broadband up to my home (515 22nd ave, seattle wa 98122), but I was charged anyway. After several calls to comcast to get you to stop billing me for non existent service you finally stopped after about 5 months. Then you put a negative entry on my credit report...for an account that NEVER EXISTED.... I''ve filed a complaint with the FCC and local BBB as well as all 3 credit agencies.... I would be nice if Comcast would do the right thing and remove the negative entry on my credit....once again for service that you NEVER PROVIDED..... I have no idea what my comcast account number is since I've not had service at this address EVER.... my phone number is 512.569.4895...please call if you want try and undo the damage you've already done to me....
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Author
Location
Port Ludlow, Washington
Product
Comcast Account
Reason of review
Pricing issue
Review #783827 is a subjective opinion of poster.
1 comment
I was told by a customer service rep from one of xfinity's lobby locations that my promo was about to expire. She suggested i call retention to get another promo before they increase my bill. To my surprise when i received my bill the increase was already added to...
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Anonymous
#1094705

I am in the same process as you. When I told Comcast I was no longer going to have their service they said I had a contract that I would be charged a penalty. The contract ex...

Author
Location
Midlothian, Virginia
Product
Comcast Account
Reason of review
Problems with payment
Review #770022 is a subjective opinion of poster.
0 comments

Comcast Account Review

1.5
Details
Getting an audio "skip" every 10-12 seconds. Also, my I-Phone Comcast email password has to be re-entered every 2-3 days. Is this normal? I would hope not! (I am dropping Comcast/Xfinity/the Dark Side this week. Uck!!!!!!!!!!!!!!!!
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Author
Location
New Haven, Michigan
Product
Comcast Account
Reason of review
Damaged or defective
Review #764070 is a subjective opinion of poster.
0 comments

Comcast - Ruined credit

1.6
Details
I had account with aldelphia and filled chapter 13 in 2005. They did not show up at BR procedings. In 2099 I called to get cable and made sure to as 3 times if that was going to come back to haunt me!!!!! I was assured it would not. 3 months later they came back and jerked all equiptment out. Every time I paid the put it on the OLDBILL. They had it planed because they never even buried the wire. It is in my exs name now but they still give me a hard time he had a code which I know , I am sick off it. i am on Disability and it is still on my credit.
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Author
Location
Elliston, Virginia
Product
Comcast Account
Cons
  • Disregard for their customers
  • Internet service
  • Sales reps are unthruthful
Reason of review
unfair billing bad credit report
Tags
Review #758106 is a subjective opinion of poster.
0 comments

Comcast - Account Review from Meriden, Connecticut

Comcast absulutly sucks !! Sincebi moved into my house in CT there has been problems ever since.. They disconnected me 2 weeks after getting connected!! They claimed i wasbover due on my account.. Brand new, first time connection how can i be over due in 2 weeks.. Then they charge a disconnection fee AND a reconnect fee. I have been in my new home for about a year and they have been disconnecting me every 3 weeks ...at every 3 weeks. I even paid rhe over due amount volunterally a few time to clean the slate .. Same thing.... 3 weeks later ....yeaap !! Disconnected again ... I hope they dont disconnect my cell phone!! I dont even have cell service with them ..haha. I have delt with 50 agents and a handfull of supervisors. They are NO Help!! Waste of time!! This account is unexsplainable..so is the service!! I have had it !!!
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Author
Location
Meriden, Connecticut
Product
Comcast Account
Reason of review
Bad quality
Review #756818 is a subjective opinion of poster.
0 comments

Comcast Account Review

1.3
Details
Customer service representative can't do anything, and the billing department have minimum abilities as well
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Author
Location
Bellevue, Washington
Product
Comcast Account
Reason of review
Poor customer service
Review #755173 is a subjective opinion of poster.
0 comments

COMCAST rip off

This company rips off it's customers, I don't own an HD tv yet every month for 4 years am charged an HD technology fee of $10. I've called multiple times to complain spending hours on the phone, and using minutes that I PAY for, only to be told if I don't keep the HD digital boxes, I can't access ON DEMAND. Which is also a service I PAY for. Now I call again and find out they DO have a non HD box, that will allow me to access the services I pay for without being ripped off for an HD technology fee I have no use for. So basically Comcast/Xfinity stole $10. a month for the last 4 years. Now they are supposed to be sending me the 1 free box, and 2 charged for additional boxes that I should have had to start with at no extra cost, but I just got the e.mail telling me I will be charged monthly for 4 additional outlets PLUS a DVR that I never asked for, don't want, and don't need. So they finally after 4 years did away with the $10. fee I never should have paid, but then tried to charge me $10. each for 2 boxes I have no need of, and another $10. for a DVR. I didn't order, or want any of this equipment but they want to charge me $30. a month for it. THIS COMPANY WILL RIP YOU OFF!! BEWARE, Check everything, stay on top of your account, and AVOID THIS COMPANY IF YOU CAN!
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Author
Location
Murfreesboro, Tennessee
Product
Comcast Account
Cons
  • Menu makes it difficult to talk to cs
  • Supervisors do not care
  • Billing department
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Review #745783 is a subjective opinion of poster.
0 comments

Tye, Thank you and WOW I won't leave Comcast if I can talk to her every time!

5.0
Details
I called a week or so to make changes on my account with Comcast. Originally my husband was calling to cancel services. Tye answered our call and boy did we get a HUGE surprise. Instantly my husband put on a smile, within a minute or so I actually heard laughter, I walked into the room assuming he was watching TV a comedy or something. NOPE he was talking still to Comcast. This was such a treat, Tye was very honest infact there were a couple of questions my husband asked Tye said " I am not sure but I WILL get the correct answer for you" she then put him on hold a minute or so. Long story short we got bundled into a quad play, Who knew how much we really did NEED a security system. So, this employee really cares and is efficient. We set up a call back for both my mom and a coworker of mine, They were dish customers, After hearing about our experience we ALL are diehard Comcast customers. Thank you so much Tye!!
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Author
Location
San Francisco, California
Product
Comcast Account
Pros
  • Our rep was very over the top
Reason of review
Tye is outstanding
Review #739071 is a subjective opinion of poster.