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Comcast is rude

ok so comcast comes in changes name and prices.... well i find out the other day im late on my bill i call the 800 number to find out why they called me. they say im late on my bill. just fyi i have had no past problem with paying neways. they tell me im $49 behind im like ok i just mailed a $60 check so are we ok? they said no ur account is in status for being shut off. they tell me i will have to call the local office. i do and they say there is nothing we can do.... i want insight back!
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4 comments
Anonymous
#435322

I called looking for service for the company I work at trying to get new service for a new location our company is moving to. I called asking for a proposal and asked them to email it to me so that I could show my boss.

The next day Comcast guy called saying I needed to sign email paper work and start service and if I did not like service then he said I could cancel it with in 30 days .I told him I needed to have my boss the owner of our company look it over first. The Comcast guy was very rude trying to pressure me in to service .He then said he would cancel the request if I did not sign the paper work .I told him to cancel it ,and that I c could not sign anything with out my boss looking at it .He then sent me a rude email ...

He made this experience of wanting to switch a defiantly no...Because I would never want to do biasness with a company that is so rude...

Anonymous
#212528

Comcast sent me an advertisement for business class at $99. Just talked with Kathy in Venice, customer service rep and she was a foul *** Don't waste your time.

Anonymous
#152241

My problem was with Insight. Over 10yrs ago when they started offering movies over coax and digital TV i had the premium package.

Every other day it was down and i had to reset the receiver 4 or 5 times a day. They eventually replaced the receiver but i did not get all the channels i was paying for. To make this short i bought a home that already had a satellite and decided to dump insight before i moved. I called insight and requested that my service be canceled before the next billing cycle.

They said no problem. When the time came for they to turn off the service and pick up the equipment they were a no show. After i moved into my new home i get a bill for $270 for 1 month of service and they equipment. I called them and told them they didn't turn off the service on time and didn't show up to get the equipment.

I also said they can come pick up the equipment at my new address and they stated that would cost me another $75. To shorten the story i took them the equipment and told them i was not paying the remaining $75 because they were late turning the service off and i wasn't paying for a month at a place i no longer lived. They told me they would wave the $75 and i thought everything was fine.

Next thing i know i am getting calls from a collections dept and the $75 ends up on my credit report. The mark is off my report now but i never will pay them nor will i use their *** service.

Anonymous
#58058

If you have never been late Comcast can give you a one time extension. I am not understanding why you are allowing your account to be in the arrears in the first place.

Just like any company you need to pay your bills on time. You probably called in with e funky attitude and comcasters are not taking it anymore. Treat comcasters with respect and you will get more assistance.

Treat comcasters rudely and you will get no where. Try it!!

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Review
#121375 Review #121375 is a subjective opinion of poster.
Product
Comcast Account
Loss
$80

Comcast Sucks (so does their triple play)

Comcast is the WORST service provider and has THE WORST billing department. I only have had Comcast triple play for 3 months now. March I called for BASIC cable with their promo with a total of $65.00 for 3 months. Then I get a bill that says I owe $300.00 for the ultimate package. I called them and said I wanted basic triple play. They said they will *** all their fees that they are charging us then wait for the next billing cycle and pay my bill since they messed up on my order. The triple play thatI wanted was no longer $65.00 and is not $100.00 + $13.00 additional for the DVR, so I will need to upgrade my channel selection so the DVR can work. I received my bill in April & it says I have a past due notice and now I need to pay $223.00. I spoke again to the representitive who said I NEED to pay the late fee because I was late paying. I explained to her she needs to read their system notes, that I was not late paying, the supervisor made changes to my account do to the Comcast human error. She said she will not fix it and refused to *** the late fee even though it stated in their system notes that there have been multiple errors and to not over charge the customer. After stressing out over 3 months worth of Comcast I am done with them and their service! I cancelled and went to a different service provider.
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Review
#119661 Review #119661 is a subjective opinion of poster.
Product
Comcast Account