Comcast deposited my money in someone else's account

I paid my account through my bank online. My bank had the correct account number, but Comcast deposited the money in someone else's account. My bank faxed them the proof a month ago with the account number it was deposited into. They sat on it for 2 weeks until I got another cutoff notice. After searching everywhere, they found it. Promised me they would research it. Fast forward 2 more weeks and several phone calls later and still no satisfaction. I called last week and the supervisor was too afraid to get on the phone with me. They said they had no proof of payment even though the account had comments that stated it had been sent to research. To date, no one has ever called me back and now they say I owe over $500 because I told them I wouldn't pay anything until I get my $371 credited.
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2 comments
Anonymous
#30243

After moving, we suddenly had this mysterious negative balance with Comcast for undreds of dollars. It has been going on for 9 months!

Finally, after shutting me off, then giving me several different excuses, they credited me a couple lost payments to the tune of $240. Then after nine months of incorrect bills I finally have it worked out right? WRONG! they billed me for internet this month, but instead of having 240 - 45 = balance of 195...

my balance is now 129!?!?!?! Comcast is BY FAR the worst company I have ever had to deal with in my entire lifetime. I already switched my phone and got directTV, but I have to have broadband. As God as my witness the very day there is an alternative to Comcast for internet here I am cancelling them and throwing a party.

BTW, those comcast services that I mentioned cancelling, they continued to bill me on for months!

What a bunch of fargin' idiots! GGRRRRR!!!!!!

Anonymous
#30005

I had the exact thing happen to me,even after the bank faxed them a copy & confirmation number from my account I was once again shut off because even tho I was current according to them I was 58 days over due&there computer automatically does it...good luck,you're gonna need it,we disconnected completely&happily

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#132122 Review #132122 is a subjective opinion of poster.
Product
Comcast Account

Gaaaaaak! | Comcast in Boulder, Colorado

My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever. My first posting EVER on an "I hate" site. Comcast is the worst! I cancelled the account 7 months ago and have been calling monthly to get my over-priced, under-serviced $66 back. Just got off the phone again and was promised (once again) a refund in 4-6 weeks. They are the worst ever.
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#128929 Review #128929 is a subjective opinion of poster.
Product
Comcast Account
Loss
$66

My automatic payment is "late" because of Comcast's poor accounting system

Several months ago I set up to have my Comcast bill charged to my Discover card automatically. Early in June, for reasons of their own, Discover sent me a new account number. I called Comcast on 6/12/08 to give them the new number. The bill was set up to be charged on the first of each month, so June had already gone through and July would not be charged for over two weeks. On July 11 I received the bill due August 1 that claimed that I was late and had not paid my July 1st bill. The problem is that their system is so cumbersome that it couldn't get my new credit card into the stream in time to make the deduction. I called to complain and all they had for me was, "the system takes as much as two cycles to make changes," and, "you can pay your bill now over the phone." So I payed the bill with the same credit card that they verified is in their system. Now I have a late mark on MY account because THEIR system couldn't handle a change.
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#127106 Review #127106 is a subjective opinion of poster.
Product
Comcast Account

Won't refund money. | Comcast in San Marcos, California

Typing in severe frustration after trying to get a payment back from my old cable company: Comcast. I had a cable/internet account with Comcast of New Jersey over two years ago. The service was decent enough, but we moved to California and had to change companies. I have been using Cox Cable with no problems. One day while paying my cable bill online (to my new cable company: Cox) I accidentally sent the payment to Comcast. It was my mistake, I accidentally clicked the wrong cable company while not paying attention. This was March 25, 2008. The amount was $117.50. I have been since trying to get that money back and running into hassle the entire time. I first called April 15, 2008 and spoke with someone. They said they would call back. They did not. I then spoke to Andre May 1, 2008 and he said it would take five business days to get the check back, and that he would make a note to expedite the process. Still nothing and I then talked with Erin on May 11, 2008 who said it would actually be six to eight weeks before I got my check, which was issued April 15, 2008. I spoke with a supervisor, Caroline who said the same thing. I next spoke with Doris June 5th, 2008 and was told she or someone would call me back. No call, and I called again, today June 6, 2008 to Manuel and was told that none of the previous conversations actually created a credit due to a glitch on my account about a cable box. I am now told it will be an ADDITIONAL six to eight weeks to get the refund, as it is only TODAY actually going through as a refund request. After numerous other calls today trying to get to some kind of supervisor, I was disconnected twice, got transferred to the wrong department four times, my call went to voicemail twice, and then finally got through to someone who said there is no complaint department, and she would try and resolve the problem. She (like everyone else I had spoken to) said I needed to talk with accounting, and when she went to transfer me, I was disconnected. I called again to someone with screaming and laughing (most definitely NOT work related) in the background, and when I said I could barely hear her, she said in an irritated voice, "sir this is a call center, it's loud." Last straw.
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Review
#123541 Review #123541 is a subjective opinion of poster.
Product
Comcast Account
Loss
$117

Comcast Tale of Woe

I moved from CA to Maryland. I called comcast and cancelled my CA account and started a MD account. I was told to take my boxes with me. The MD installer could not use the boxes. Comcast told me to return the boxes to a local office. 2 months later I have received a bill for $1000 cut to $880 after they deducted $150 that should have been returned to me. They also say that they have no record of 2 payments totalling $300, which I have confirmation numbers from my bank for. I received a cut off notice. Comcast employees say there is no coordination between Comcast CA and Comcast MD so I have to deal with both. I am going to report them to the Consumer Protection Agency.
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#122947 Review #122947 is a subjective opinion of poster.
Product
Comcast Account

Comcast is rude

ok so comcast comes in changes name and prices.... well i find out the other day im late on my bill i call the 800 number to find out why they called me. they say im late on my bill. just fyi i have had no past problem with paying neways. they tell me im $49 behind im like ok i just mailed a $60 check so are we ok? they said no ur account is in status for being shut off. they tell me i will have to call the local office. i do and they say there is nothing we can do.... i want insight back!
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4 comments
Anonymous
#435322

I called looking for service for the company I work at trying to get new service for a new location our company is moving to. I called asking for a proposal and asked them to email it to me so that I could show my boss.

The next day Comcast guy called saying I needed to sign email paper work and start service and if I did not like service then he said I could cancel it with in 30 days .I told him I needed to have my boss the owner of our company look it over first. The Comcast guy was very rude trying to pressure me in to service .He then said he would cancel the request if I did not sign the paper work .I told him to cancel it ,and that I c could not sign anything with out my boss looking at it .He then sent me a rude email ...

He made this experience of wanting to switch a defiantly no...Because I would never want to do biasness with a company that is so rude...

Anonymous
#212528

Comcast sent me an advertisement for business class at $99. Just talked with Kathy in Venice, customer service rep and she was a foul *** Don't waste your time.

Anonymous
#152241

My problem was with Insight. Over 10yrs ago when they started offering movies over coax and digital TV i had the premium package.

Every other day it was down and i had to reset the receiver 4 or 5 times a day. They eventually replaced the receiver but i did not get all the channels i was paying for. To make this short i bought a home that already had a satellite and decided to dump insight before i moved. I called insight and requested that my service be canceled before the next billing cycle.

They said no problem. When the time came for they to turn off the service and pick up the equipment they were a no show. After i moved into my new home i get a bill for $270 for 1 month of service and they equipment. I called them and told them they didn't turn off the service on time and didn't show up to get the equipment.

I also said they can come pick up the equipment at my new address and they stated that would cost me another $75. To shorten the story i took them the equipment and told them i was not paying the remaining $75 because they were late turning the service off and i wasn't paying for a month at a place i no longer lived. They told me they would wave the $75 and i thought everything was fine.

Next thing i know i am getting calls from a collections dept and the $75 ends up on my credit report. The mark is off my report now but i never will pay them nor will i use their *** service.

Anonymous
#58058

If you have never been late Comcast can give you a one time extension. I am not understanding why you are allowing your account to be in the arrears in the first place.

Just like any company you need to pay your bills on time. You probably called in with e funky attitude and comcasters are not taking it anymore. Treat comcasters with respect and you will get more assistance.

Treat comcasters rudely and you will get no where. Try it!!

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#121375 Review #121375 is a subjective opinion of poster.
Product
Comcast Account
Loss
$80

Comcast Sucks (so does their triple play)

Comcast is the WORST service provider and has THE WORST billing department. I only have had Comcast triple play for 3 months now. March I called for BASIC cable with their promo with a total of $65.00 for 3 months. Then I get a bill that says I owe $300.00 for the ultimate package. I called them and said I wanted basic triple play. They said they will *** all their fees that they are charging us then wait for the next billing cycle and pay my bill since they messed up on my order. The triple play thatI wanted was no longer $65.00 and is not $100.00 + $13.00 additional for the DVR, so I will need to upgrade my channel selection so the DVR can work. I received my bill in April & it says I have a past due notice and now I need to pay $223.00. I spoke again to the representitive who said I NEED to pay the late fee because I was late paying. I explained to her she needs to read their system notes, that I was not late paying, the supervisor made changes to my account do to the Comcast human error. She said she will not fix it and refused to *** the late fee even though it stated in their system notes that there have been multiple errors and to not over charge the customer. After stressing out over 3 months worth of Comcast I am done with them and their service! I cancelled and went to a different service provider.
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#119661 Review #119661 is a subjective opinion of poster.
Product
Comcast Account