I've been a customer of Comcast since 96, downgraded my service 2 years ago then upgraded 3 months ago since they had a promotion for $40 that included digital starter and internet. The agreement is for 2 years.
It has been a nightmare since then. Customer service reps are horrible, they lack professionalism. They got my order wrong twice, billed me incorrectly since day 1. I didn't setup the internet right away because I knew that if I ran into problems, I would need to deal with them again.
My last bill was $141 instead of $40. I called them to discuss my bill and I was told that since I wasn't using the internet, they removed it and billed me the regular monthly fees of $65 for cable. Then they said that I didn't sign up for a digital starter and internet, the code they had was for limited basic and internet for $40. It sounded like they were coming up with excuses not to provide what I signed up for.
Now they want me to provide them with the promotion notice they sent me originally. Thank God, I still have it. But I'm not optimistic that my issues with them will be resolved in a timely manner. I'm sure this nightmare will continue.
This is just a summary of the horrible experience I've had with Comcast. I will be writing to Better Business Bureau once this is all over with.
What a big headache! Once my agreement with them is up, I will cancel my services.
Product or Service Mentioned: Comcast Internet Service.