So, I recently transferred services… What a pain in the butt. My usernames did not transfer so I can’t access HBO Go, TNT, or Xfinity go apps.
I have spoken to 10 people from Customer Service to the top repair people. Yeah right no one has been able to fix my issue. They keep giving me new usernames that don’t work and transferring me once they realize they can’t help. Then I have to authenticate all over again.
(name, address, last four of ssn, old account number, new account number). I don’t understand why nobody know what they are doing. To mention, I now have a ticket and someone will call me to fix this. (yeah right) this is the 3rd ticket in 3 weeks with no calls.
I have written complaints with the BBB but from the looks of it, they have thousands. I appreciate how fast the speed of internet is but hate absolutely HATE the service.
Time to reconsider having Comcast and look into another provider. They clearly don’t care about my business.
Product or Service Mentioned: Comcast Service Transfer.
Reason of review: username issues.
Preferred solution: Fix my issue.