I was sold a bundle package by Troy in Retention at the comcast service center in Fishers, Indiana. Not only did I not receive it (the upgrade) when it was connected, I was charged a different price (a lot higher).
To make matters worse, there is no accountability. The buck does not stop anywhere. I have tryed to get Troy in retention to return my call, to no avail. It is sad we now have to buy tv, and they have no customer service, even though every call says there is a comcast customer guarantee.
I have asked a supervisor to review the call, as it states all calls are recorded. Ha!!! Guess what. Not.
That is the story when you need it to be reviewed. So, there goes the safety net to prove what was discussed. Also, no emails can be sent to you email to confirm what was just agreed upon. This has all have proven to be very dicey.
I would think this is about as crooked as any business can be run.
IN the meantime, no TV. Hmmm, wonder how many others are dealing with this same situation!
Product or Service Mentioned: Comcast Bundle.