Germantown, Tennessee
Not resolved
1 comment

xfinity is terrible i am 60 days in with no service and no call backs from any comcast executives. Rick Germano SVP of cusotmer service does not "take customer calls" tell me you are kidding me...i have no phone service, no internet, and all 4 cable boxes do not work?

i have had 12 technicians to my home, spoke to over 20 call center supervisors in nashville and knoxville and called corporate in Philly (clearly where no executives work) as their admins answer their calls and emails and they just do not care! i am at a loss as i am trying to work from home a few days a week and comcast will nto let me!

Monetary Loss: $1000.

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Joblow
#331734

Mark 60 days and 12 techs??? really...

Not to say you dont have an issue that may be intermitting but an "all services out" is a same day service roll in any Comcast area. If you are not finding the answers to your question on the phone you are always welcome to drive to your local office and ask for a tech ops supervisor.

Regardless what compay you are dealing with there is no SVP or CEO that would take your call thats what they pay call centers for. Knoxville should be in the Atlanta Corp not Philly as of a year ago.

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