Houston, Texas
Not resolved
5 comments

My sons' home burned to the ground Dec 2, 2009. When his wife called

Comcast to tell them their home was destroyed, Comcast told them they must bring in the CONVERTER BOXES or be charged over $400.00.One box was under a 50 inch "curled up" flat panel TV, the other was melted to the 36 inch TV in the master bedroom.

My son happened to be at the site of the fire with an Adjuster, who said, Calm down sir, I will go back in what is left of your home and put what is LEFT of those boxes in a box for you. Stream Energy (electric Company)told my son even though the home burned, his "billing cycle" was from Nov.17th to Dec 17th, so they sent a bill for over 400KW for a home that burned down to 2 walls and no roof.

Does ANYBODY on this earth have common sense or morals anymore?

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Anonymous
#122010

Call me what you want I was dumb enough to contact PUC, you now nothing about my son's electric usuage, if YOU could read you would have seen that I said my son did NOT dispute from Nov.17th TO Dec 2, 2008, he gladely paid a $98.00 bill, but MORE was added (stated by Stream customer service) from Dec 2, to 17th SIMPELY BECAUSE OF A BILLING CYCLE. My son got a $0.00 bill AFTER PUC investagation. Which company do YOU WORK FOR?

Anonymous
Awka, Anambra, Nigeria #121613

You seem to be as dmub as a box of rocks. The electric bill is for electricity used between Nov.17th and December 17th.

400KW seems like a reasonable charge from Nov 17 to Dec 2. If the house hadn't burnt you probably would have used another 400 by Dec. 17th. They only billed you for what you used.

Just because their billing cycle goes thru Dec. 17th that doesn't mean they charged you anything that wasn't used after the fire--that's when the bill is sent.

As far as the comcast equipment, file an insurance calim. The equipment was in your son's possesion and his responsibility.

josalynbuchanan
#121607

SO IT IS OK TO SEND A HUMAN IN TO A BURNT OUT HULL OF A HOUSE TO GET UNUSABLE EQUIPMENT ALSO INSURED BY COMCAST, WITH NO FEAR FOR HUMAN LIFE, JUST UNSABLE EQUIPMENT? THE ELECTRIC BILL HAD BEEN PAID NOV.20TH, WE DO NOT ARGUE NOV.20 THRU DEC 2, 2008 BUT DEC 17TH?

AFTER THE DEC 2, FIRE????

WHICH COMPANY DO YOU WORK FOR???????? MAY GOD ADD AN UNDERSTANDING TO YOU!!

Anonymous
Awka, Anambra, Nigeria #120683

Just because your house burns doesn't mean you don't have to pay your bills. Your contract with Comcast places a value on the equipment they have in your home.

You should have home owners insurance to cover this. I am sure you are claiming the value of the 50" and 36" TV's, why not the converter boxes.

Why on earth don't you think you should pay for the electricity used at the house in the 2 weeks before the fire? Sure, having a house burn down is a terrible experiance but it doesn't forgive your debts to others.

Anonymous
#120673

Thats amazingly pathetic

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