State: Colorado City: Denver Clear all filters (39 of 3962 reviews match)
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Comcast in Denver, Colorado - Added charges

I have ghad my account hacked for baseball specials that were charged 200.oo to my account I went into Comcast and they said they fixed it. They did absolutely nothing. I have to pay additional charges for nothing I am retired and limited on funds Comcast also charged me for a bounced check that never ever happened I demonstrated that the charge was not accurate I gave them copies of my abank demonstrating excess funds after their bill was paid and they hit me with an bounced check for $50.00. This company needs a class action suit applied to them This is just WRONG I will not go auto pay bnecause of these issues These young people who work there just look at you like you are a convict. BAD COMPANY
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Author
Location
Denver, Colorado
Pros
  • Fraud charges
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Review #1126933 is a subjective opinion of poster.
1 comment
1.6
Details
Comcast will omit telling about certain charges on the Phone and you your bill comes and with a big surprize Watch out for deceptive billing .I do not trust this Company and checking into other services in Denver They will also keep raising your bill and tell it was...
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Anonymous
#1240540

All they do when you go to their store is tell you the price plus tax, but when you get your BILLING Statement, it includes FEES that they didn't tell you about, and when you ...

Author
Location
Denver, Colorado
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
Review #949190 is a subjective opinion of poster.
0 comments

Comcast in Denver, Colorado - Deceptive Billing Practices and altering accounts

1.1
Details
I am continually having a problem with someone going into my account and making unauthorized changes then getting billed for the changes. I contact the customer service and they give me all kinds of excuses then promise things like free HBO for life and reductions in my bill for my trouble and then next month it is all screwed up again and there is no record of what the previous representative promised. I try to get resolutions and am constantly being lied to and given false promises and then no one is ever accountable. My bill has gone from a two year package of $89.00 a month to $133.00 a month. I am offered free services and then the following month I am charges for the Services that were supposed to be given to me for free. I had an original contract that included free HBO for the length of the contract and then after three months I was charged for the HBO.. I have it in writing and when I went to the office that person no longer works there and the contract is not honored. The most recent problem is with the Web page and the TV listings which no longer exists because some *** thinks that It should only be for watching on a computer...I no longer can set preferences, choose my favorites or acces My Channels. I can no longer change the tv with my laptop and when I go to the listings page it freezes my browser and takes forever to load the listings. I click on the tv icon and it brings up Live tv that only allows viewing from my laptop. the watch on tv option is no longer available. The person Responsible for screwing up the web page should be fired and sent to collect used diapers somewhere because he or she has not improved the experience in any way...JUST SCREWED IT UP! It is clear that Comcast has no interest in giving their customers a user friendly experience and I will eat my shorts if anyone responds to this complaint with any meaningful response....COMCAST....YOU PEOPLE SUCK!
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Author
Location
Denver, Colorado
Cons
  • Disregard for their customers
  • Hang up on me
  • Being ignored over and over
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • comcast suck
Review #926131 is a subjective opinion of poster.
0 comments

Comcast Package Review

JUST BEWARE OF HACKERS! MANY COMPLAINTS HAVE BEEN SUBMITTED TO THERE IDEMITY THEFT DEPT. INVESTIGATIONS..GOOD LUCK.
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Author
Location
Denver, Colorado
Reason of review
Bad quality
Review #904280 is a subjective opinion of poster.
1 comment
I have tried to watch shows using xfinity online services and all I get is 30 commercials before every show. Sometimes, after too many ads, I still won't get to see my show due to 10min pauses. The commercials are the same ones over and over again. I call for help...
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Anonymous
#1428445

I hate the comcast commercial abount the winter games retarted it has a ugly *** on there i like to shot her in her head take that off the air

Author
Location
Denver, Colorado
Reason of review
Too many commercials and poor delivery.
Preferred solution
Let the company propose a solution
Review #893085 is a subjective opinion of poster.
1 comment
I Sharlen went to Xfinity in Aurora co off of Mississippi and Havana. Customer sevice was not so good. First off when I went inside, a spanish woman and a white woman we all three just looked at each other. Beacuse we didn't know what to do. Then a greeter came up to...
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Anonymous
#1144382

You may want to contact Comcast directly. This is not a website that is affiliated with them.

Author
Location
Denver, Colorado
Cons
  • Misrepresentation
  • Poor billing statements
Reason of review
Problems with payment
Loss
$15
Preferred solution
Please change my date to the 9th of every month.
Review #829323 is a subjective opinion of poster.
2 comments
1.0
Details
You take away channel 276 ?????? Really???-viceland channel?????-really? Like the world needs another viceland????? now were stuck with channel 36. Pawn stars and American pickers counting cars 24 hours a day. Just wont watch cable anymore.
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Anonymous
#1123969

Exactly . . . Another moronic waste of air to dummy down the race. Is this channel for all the pot heads in Denver? What about the rest of us who are paying too much in hopes ...

Author
Location
Denver, Colorado
Review #801321 is a subjective opinion of poster.
0 comments
Comcast is the worst business in this world. Don't EVER do business with them. We got their internet service (only because barely any other services are available in our area)... I was dreading it but we needed the internet. We set it up ourselves and it worked fine...
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Author
Location
Denver, Colorado
Cons
  • Information between reps is not consistent
  • Upper mngmnt teaches poor cs to cx
  • Cost of tv service
Reason of review
Poor customer service
Loss
$95
Preferred solution
Full refund
Review #679976 is a subjective opinion of poster.
0 comments

Comcast in Denver, Colorado - Bills go up and up and up

1.0
Details
Customer service reps are very polite, especially considering all the complaints they must receive. These poor people have to deal with all the problems that Comcast sets up for them. It's amazing how my bill keeps creeping up. Your contract will go up and up. You will pay 10$ a month to rent a modem that you can buy for 90$, and one person tells me to just buy it: the next says they will charge me for a service call if I don't rent it from them. Their service is questionable at best, PS if you call when your service goes out they have to discount your bill...... which in my case is at least 4 times a week. I have been a customer for 25 years, and this is the service I receive. Hopefully they will be obsolete soon. I can not wait to cancel my contract.
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Author
Location
Denver, Colorado
Reason of review
Bad quality
Review #661926 is a subjective opinion of poster.

Contact Comcast Customer Service

Mailing Address:
Comcast Corporate Headquarters
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
All Comcast Contacts
0 comments
2.7
Details
I signed up for new service with Comcast Xfinity on 2/15/2015. Triple play, internet, cable, phone. The contract said I would get a $150 Visa Prepaid Cash Card as part of the promotion. That $150 helped me make the decision to switch to Comcast. I have paid on time...
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Author
Location
Denver, Colorado
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Review #650631 is a subjective opinion of poster.