State: Colorado City: Denver Clear all filters (39 of 3925 reviews match)
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I have ghad my account hacked for baseball specials that were charged 200.oo to my account I went into Comcast and they said they fixed it. They did absolutely nothing. I have to pay additional charges for nothing I am retired and limited on funds Comcast also charged...
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I liked
  • Fraud charges
I didn't like
  • Customer service
#1126933

Comcast will omit telling about certain charges on the Phone and you your bill comes and with a big surprize Watch out for deceptive billing .I do not trust this Company and checking into other services in Denver They will also keep raising your bill and tell it was...
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Anonymous
Anonymous

All they do when you go to their store is tell you the price plus tax, but when you get your BILLING Statement, it includes FEES that they didn't tell you about, and when you ...

1.6
#949190

Comcast in Denver, Colorado - Deceptive Billing Practices and altering accounts

I am continually having a problem with someone going into my account and making unauthorized changes then getting billed for the changes. I contact the customer service and they give me all kinds of excuses then promise things like free HBO for life and reductions in my bill for my trouble and then next month it is all screwed up again and there is no record of what the previous representative promised. I try to get resolutions and am constantly being lied to and given false promises and then no one is ever accountable. My bill has gone from a two year package of $89.00 a month to $133.00 a month. I am offered free services and then the following month I am charges for the Services that were supposed to be given to me for free. I had an original contract that included free HBO for the length of the contract and then after three months I was charged for the HBO.. I have it in writing and when I went to the office that person no longer works there and the contract is not honored. The most recent problem is with the Web page and the TV listings which no longer exists because some *** thinks that It should only be for watching on a computer...I no longer can set preferences, choose my favorites or acces My Channels. I can no longer change the tv with my laptop and when I go to the listings page it freezes my browser and takes forever to load the listings. I click on the tv icon and it brings up Live tv that only allows viewing from my laptop. the watch on tv option is no longer available. The person Responsible for screwing up the web page should be fired and sent to collect used diapers somewhere because he or she has not improved the experience in any way...JUST SCREWED IT UP! It is clear that Comcast has no interest in giving their customers a user friendly experience and I will eat my shorts if anyone responds to this complaint with any meaningful response....COMCAST....YOU PEOPLE SUCK!
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I didn't like
  • Being ignored over and over
  • Disregard for their customers
  • Hang up on me
#926131
Show

Comcast Package Review

JUST BEWARE OF HACKERS! MANY COMPLAINTS HAVE BEEN SUBMITTED TO THERE IDEMITY THEFT DEPT. INVESTIGATIONS..GOOD LUCK.
#904280
Show
I have tried to watch shows using xfinity online services and all I get is 30 commercials before every show. Sometimes, after too many ads, I still won't get to see my show due to 10min pauses. The commercials are the same ones over and over again. I call for help...
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Anonymous
Pissed off person

I hate the comcast commercial abount the winter games retarted it has a ugly *** on there i like to shot her in her head take that off the air

#893085
I Sharlen went to Xfinity in Aurora co off of Mississippi and Havana. Customer sevice was not so good. First off when I went inside, a spanish woman and a white woman we all three just looked at each other. Beacuse we didn't know what to do. Then a greeter came up to...
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Anonymous
Anonymous

You may want to contact Comcast directly. This is not a website that is affiliated with them.

I didn't like
  • Misrepresentation
  • Poor billing statements
#829323
You take away channel 276 ?????? Really???-viceland channel?????-really? Like the world needs another viceland????? now were stuck with channel 36. Pawn stars and American pickers counting cars 24 hours a day. Just wont watch cable anymore.
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Anonymous
Anonymous

Exactly . . . Another moronic waste of air to dummy down the race. Is this channel for all the pot heads in Denver? What about the rest of us who are paying too much in hopes ...

Anonymous
Anonymous

My thoughts exactly! H2 was the one good channel on the whole line-up....gone. Replaced with trash! Why? So expensive for so much garbage programming. I'm cutting back to basi...

1.0
#801321
Comcast is the worst business in this world. Don't EVER do business with them. We got their internet service (only because barely any other services are available in our area)... I was dreading it but we needed the internet. We set it up ourselves and it worked fine...
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I didn't like
  • Cost of tv service
  • Upper mngmnt teaches poor cs to cx
  • Information between reps is not consistent
#679976

Comcast in Denver, Colorado - Bills go up and up and up

Customer service reps are very polite, especially considering all the complaints they must receive. These poor people have to deal with all the problems that Comcast sets up for them. It's amazing how my bill keeps creeping up. Your contract will go up and up. You will pay 10$ a month to rent a modem that you can buy for 90$, and one person tells me to just buy it: the next says they will charge me for a service call if I don't rent it from them. Their service is questionable at best, PS if you call when your service goes out they have to discount your bill...... which in my case is at least 4 times a week. I have been a customer for 25 years, and this is the service I receive. Hopefully they will be obsolete soon. I can not wait to cancel my contract.
1.0
Details
Price Affordability
Product or Service Quality
#661926
Show
I signed up for new service with Comcast Xfinity on 2/15/2015. Triple play, internet, cable, phone. The contract said I would get a $150 Visa Prepaid Cash Card as part of the promotion. That $150 helped me make the decision to switch to Comcast. I have paid on time...
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2.7
#650631