After Comcast took over our internet, cable and phone last month (due to a buy-out of Insight Communications), we lost our phone for 4 days. We have 2 lines and the first line (our main line) was not ported over.
It took them 4 days to tell us what had happened and fix the problem. Then last week, about a month later, my neighbor called me on my cell and asked why I changed my number. Obviously, I hadn’t put in a request for a phone number change. Comcast just did it.
We have had this number for 16 years, ported it over from Verizon to Insight last May without a hitch. If you call the old number now, it gives you the new number, complete with a different area code. They tell us they are trying to “get it back” for us. It has been nine days, we call everyday, not one C.S.
Rep knows what is going on and can’t tell us when we will get our original number back. My husband works for ComEd, and missed a call out last night because of this number problem. He will get charged for not taking the callout as well as losing money. Do you think Comcast will reimburse us for time lost?
I’m sure not. I am so frusterated with thier phone system as well. Everytime I call, I have to wait for at least 30 minutes until someome picks up my call, and then they put me on hold, and within a few minutes I get disconnected. I think that they don’t know how to handle the problem so they hang up, knowing full well that when I call back I won’t get routed to them.
I have started taking names and badge numbers when I first get connected.
I also lost my cable for 2 days when I simply called in to get help changing my email password (which didn’t work either, and I am still waiting for the pin number that they said they were going to mail to me.) I want to talk to some higher up and get some answers. Anyone got anything to offer?
Monetary Loss: $360.