State: California City: San Francisco Product: Comcast Internet Service Clear all filters (13 of 765 reviews match)
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1.9
Details

Update by user Aug 24, 2018

Comcast did contact me in this one, but their response is disappointing, they said the advertised speed is for direct wire connection, and not guaranteed for wireless... First of all, when I was signing up for internet service, the rep on the other end of the line...

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Review
#1311100 Review #1311100 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Inconsistency between reps
  • Not as advertised internet speeds
  • Lying to customers about service problems
Reason of review
Not as described/ advertised

Leaving Comcast after six years—happily

1.9
Details
When I first had Comcast Business service installed, there were a few issues with the dedicated IP addresses, but otherwise the connection was fast and reliable. The charges have risen by less than 10% without explanation or reply to my inquiries. Each month I get something in the mail asking that I contact them for any needs, but apparently if those needs fail to increase my bill, there's no point in returning my calls. Recently the modem has been going off-line more than once a week. Typically, this can be corrected by cycling power, but not always. When I have to call the company to reset the modem from the main office, they can do it. Each time I complain about this annoyance, I get the line that I could avoid these issues by upgrading—adding cost. American businesses have wandered a long way from their public relations roots, but this chutzpah is more than I can bear. They will not replace the modem because they claim that the service I got six years ago ($85/mo. is too cheap) is no longer offered so they do not feel obligated to fix it. Fortunately, there are alternatives to their once monopoly in San Francisco. I have submitted a complaint to the California AG. I don't expect much.
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Review
#761858 Review #761858 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • No attempt to try and please us
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Business Modem
  • Failure To Honor Service

Comcast - Review about Internet Service from San Francisco, California

Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
Comcast - Review about Internet Service from San Francisco, California
More of this!! When will it stop!!'
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Review
#639218 Review #639218 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in San Francisco, California - Appointment for hookup

I hope you did not send out any work orders to this address at 781 minna street. I am the only one on the bill yes?? To install internet service added on my bill at a cost to me?? I did not order any service to this address at any time. I had at one time added account to pay for which was to much to pay for. I had to cut my bill cost by taking the other account out. I do not call comcast except when then box goes out which is time to return if and when I move,and no aded phone numbers to my account
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Review
#616083 Review #616083 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Problems with payment

Comcast - Internet Service Review from San Francisco, California

Comcast - Internet Service Review from San Francisco, California
Comcast - Internet Service Review from San Francisco, California
Comcast - Internet Service Review from San Francisco, California
Comcast - Internet Service Review from San Francisco, California
In just a few seconds things change. Now your time to figure it out!'ν
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Review
#615048 Review #615048 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in San Francisco, California - Question

How is it and for that fact I did not know that comcast and direct tv were the same?? Why is it that direct tv can customer can have comcast Internet service without paying?? Can anyone explain this event?? I throught that these two companies dud not like each other?? If for any reason other than to say on tv of such events were true? Then why is it one can have Internet and direct tv at the same time?? I kept wondering this question for so time now,and it is up to comcast to decide what is wrong with?
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Review
#614401 Review #614401 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Internet service

Comcast Internet Service Review

Check jdp328@yahoo.com because they must want Internet service
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Review
#585031 Review #585031 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast Internet Service Review

Today I did a test to find out who is on my internet without my permission at my location or any knowledge of any said facts thereof. I am showing who is doing what and getting it for nothing!!!
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Review
#584537 Review #584537 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Not as described/ advertised

Comcast in San Francisco, California - Missed appointment - retaliation internet disconnected

I had an technician not show up for an appointment. When I called to say he hadn't shown up, about 20 minutes later my internet modem was deactivated. I got a call from someone saying they would not come back out to do the phone install because I was not home. I was home all day - they had some story that some unnamed person told them I was gone and it was my fault and I should not have picked that appointment time, and then hung up on me. The truth is COMCAST picked the appointment without even telling me. I called to complain about the person who hung up on me and was told it would take TWO WEEKS to find out who that person was. I got another person on the phone, and they told me the person in 30 seconds. So they lie, rude to customers, retaliate on customers, and just don't care. It has been two days and I haven't heard from anyone, I keep calling and they keep giving me "incident numbers" and saying someone will escalate my install and contact me. NOTHING. I called support for internet service and was told my modem had to be reactivated. I pulled the logs from the new modem, and a signal was sent shortly after my phone call to complain to disconnect my internet service.
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Review
#437511 Review #437511 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$85

The customer is never right with Comcast

I can hardly express in words how frustrated I am with Comcast. They didn't show for the first appt (4 hour window) and took no responsibility when I called to ask where the installer was. If you can even get thru to someone on the phone, it's never anyone who has any level of authority much less intelligence, customer orientation or empathy. Finally set up new appt. Take time off from work, and guess what? No show. I call and the computer tells me he's running 3 hours late. No courtesy call, of course. At least, their consistent. Well, he's here, and on top of the $90 Internet install, he's telling me it's another $50 for wifi, which the original scheduler neglected to share. What a monopoly. What a horrible experience!
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1 comment
Anonymous
#624118

Fortunately, with a little know-how or competent googling, you can set up your own wi-fi. If you need help, please feel free to contact me. Comcast is terrible.

foxzer0@yahoo.com

Review
#392764 Review #392764 is a subjective opinion of poster.
Service
Comcast Internet Service