State: California City: Sacramento Product: Comcast Internet Service Clear all filters (6 of 765 reviews match)
filters
State:
City:
Product:

Comcast in Sacramento, California - 2 Days of No Internet Service (Outages)

Today is Sun. July 24th 2016 at 2:30 am. My internet just came back on after a reset. It's been off since Friday 1:24 am. I called the local Comcast number and stated to the digital non-human voice that it was internet connection problem (after it told me that my phone number is associated with my address). Immediately I was told that there were outages in my area and the service should be on by 5 am. Later that day no service and their phone now answers with "the number you've dialed cannot be reached at this time." After 3 attempts I use my cell phone to google an 800 number for Comcast. I am told that there are outages in my area. Saturday - same thing. Sunday - same thing until around 12 midnight. I called the original number I had for Comcast getting a live person who promptly tells me there haven't been an outage since the 22nd. Say What?? I informed her that the automated voice reported there were outages for 3 days. What I wanted to know was how will my bill be adjusted for lack of service. The live person again tells me there was no outages listed. So is the digital voice programmed to tell us what's convenient or is the live people who the call center is farmed out to not getting the information? You can bet I'm not a happy camper and I plan on changing from the company. I feel like it's a breach of contract on their part.
View full review
Review
#887646 Review #887646 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Sacramento, California - Wrongful charge

Comcast internet and phone service was installed for me on 5/14/2013 at which time I told the installer that the only "extra" phone service I wanted was caller ID although all of the other services are part of the package at no extra charge. I specifically said "no call waiting" or "voice mail". Somehow, call waiting was activated. Not only was it activated but it did not work properly as I was getting interrupted by another caller's voice while I was conversing on the phone and was disconnected of the original conversation. I called Comcast several times to have "call waiting" disabled and was disconnected from Comcast during several of these calls and nobody ever called back. A tech repair person was sent out to my home to try to take care of the problem to no avail. I was told that the problem had to be taken care of through the phone repair service which I then contacted. They told me that according to their information, the call waiting service was disabled but I continued to have the same problem. Again I called the telephone repair service and they said they would need to send out a technician at which time I told them a tech had already been out and couldn't do anything. The next thing I knew, I had lost the connection with whomever I was speaking to. The next thing I knew, I received an email confirming an appointment with a technician. Before the tech actually came to my home, he called and asked me some questions and after putting me on hold, came back to tell me there wasn't anything he could do and was going to elevate the problem to his supervisor who would call me. I never got a call from the supervisor but eventually was able to make contact after calling him several times as he never returned any of my phone calls. He was finally able to get the "call waiting" disabled after contacting someone in Colorado about the problem telling me that disabling call waiting was actually a 2-step process and only one step had been taken by Comcast. Okay?? Problem finally solved. However, on my next Comcast bill, I received a charge for a residential service call. I called Comcast to rectify this issue and was told they could not give me credit for this charge. I asked to speak with a supervisor who told me the same thing. I then asked to speak with that person's supervisor and was disconnected from the phone call. I don't understand why but I was often disconnected from Comcast during calls and although they always took my phone number at the beginning of the call, nobody ever called back. Anyway, it seems to me that I should not have received a charge for a residential service call since the problem was a Comcast problem to begin with and they should have corrected it free of charge. Again, I called the supervisor of the tech repair person (twice leaving a message) in hopes he could help rectify this situation but he never returned my calls.
View full review
1 comment
Anonymous
#690512

I was finally able to get credit to my account after finding an email address for help (which by the way was not on the comcast web site).

Review
#423957 Review #423957 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$30

Comcast in Sacramento, California - Most imcompentent customer service I have ever see

Ordered Comcast Boost + 30mbs download speeds. Had to call them a week later to get them to actually flip the switch ot the new speed "oops I gues we overlooked it Sir". Called back a day later because was not getting close to 30 mbs. Fine. More like 19Mbs. Sat on phone for half hour why the rebooted etc. Told me to wait 24 hour. Fine. Still did not work. They sent me through same routine again. wait another 24 hours. Fine I am a patient guy. O.k. still did not work. 3rd time attemped to walk me through same B.S. After half hour of complaining they finally give me extended support #. I call extended support and they tell me that they will be charging me for this call. *** Comcast. CANCELLED! Hello, AT&T can you help with internet service?
View full review
Review
#390349 Review #390349 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$60

Comcast in Sacramento, California - CHANNELS TAKEN AWAY

RE: Unauthorized Channels Acct: 8155600394266830 I have been a Comcast customer over the past couple of years and recently re-signed up as I moved into a new house in August 2012 in Sacramento, CA. When I signed up the Phone Rep put me on the Blast Channel and I specifically asked if I would get (CNN, TNT, TBS, MTV,SPIKE, A&E, ESPN) and the REP std these channels are included along with the other channels. The REP never advised me that in 6 months my bill would increase by $20 and I WAS NEVER Informed that these channels will not be authorized after 6 months. Last Friday on 2/8/13 I spent 2-3 Hours with multiple different reps and dealing with multiple different departments (Retention, Escalation, Cancellation dept ETC…). The first couple of reps std when I originally signed up the REP provided me with “FALSE INFORMATION” about what channels were included and to get my channels back I would have to upgrade. Another employee stated there was an “INTERNAL AUDIT” and I was never supposed to be getting these channels. Another rep stated that a letter was mailed out informing which channels would no longer be authorized which I never got. NONE of the reps were willing to help, understanding my situation and were just trying to up sell me into a new package. I was given wrong information from the first rep, had a $20 fee increase and Horrible customer service. IF that wasn’t enough beginning of January the modem Comcast provided me with went bad and I was out of internet for 2 weeks and had a tech come to the house to replace the Modem. If no resolution is made I will join other action suits I am seeing online and will post on Pissedconsumer.com as well as report to the Bad Business Bureau and Call Curtis so the news channel can conduct their own private investigation. I also requested a Supervisor call back and the rep std a supervisor will call me back on Friday which never occurred. When I asked to speak to a supervisor of another department the Rep std “WE DON’T HAVE ANY SUPERVISORS AVAILABLE TO TAKE YOUR PHONE CALL.” I am requesting a supervisor or upper management review my request and reply back in writing or by giving me a call.
View full review
Review
#383360 Review #383360 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Sacramento, California - My refund and BAD service!!!

I am sick of Comcast!!! I have been dealing with them for 2 months now about a refund that I was supposed to get. Just today alone I have been disconnected or hung up on 6 times. That's right 6 times!!!!!!! I finally got to a person that would help me and said that I would get a call back in an hour. I never got one so I called back then they said they were closed. That is just one day of 2 full months of disaster. I was supposed to get the refund because of bad service. Now I am having bad service getting the refund. I was moving and they disconnected my service twice too early then they disconnected my internet and then lost my phone number, who looses a phone number.?! In a nut shell there service sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
View full review
Review
#361166 Review #361166 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$223

COMCAST

COMCAST prides itself in calling their internet service 'The high speed internet' Well too bad because they are '*** speed internet' that you get stuck with when you sign up for this moronic nightmare which can only breed in The U.S of A. This is what happens to republic when culprits like this are allowed to crush small businesses and grow bigger and bigger having no accountability to give to the government or the people. Good job 'COMCAST' we want to see how far you go with this corporate fascist 'Rip off'. Welcome to the Promise land that costs you an arm and a leg
View full review
Review
#251989 Review #251989 is a subjective opinion of poster.
Service
Comcast Internet Service