State: California City: Fremont Product: Comcast Internet Service Clear all filters (3 of 763 reviews match)
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Comcast in Fremont, California - Problem with Internet, Wasted my entire Sunday in waiting to technician to come and fix the problem

I have problem with my Internet speed. I have Internet connection of Speed more then 50 MBPS but I get only 10 MBPS or 15 MBPS speed. I called customer care so many time to fix the problem, During the call they do some fix and send the boot signal and speed gets increased for few hours and after that it again come down. As per customer care representative's advise I took an appointment for technical person to come to my house and troubleshoot and fix the problem. I took appointment for 8 AM-10AM today(12/07/2014). I did wait today that Technician will come and give me call. But I didn't get any call from any technician and no one came to fix the problem. Then I called multiple times to Customer care service and ask the status. In every-call, I got the response that Issue has been escalated and technician will give you a call in next 30 minutes. This happened 4 times today. I called up customer care at 10:30 AM, 12:00 PM, 2:00 PM and 4:30 PM. In every call I was told that someone is going to come and fix the problem soon and customer care representative will give me a call and inform the status . Its 07:21 PM right now and I didn't did n't any technician and my internet problem is not yet fixed. This is really bad. I never expected that due to all these follow up and wait, My entire Sunday will get wasted. This is really frustrating. If technician can't be arranged to fix the problem, Then you should not fix the appointment. Please never give any wrong hope to any customer so that they don't waste their time. I don't think after writing this feedback also, my problem is going to take care or will get any response. But I wanted to share the feedback so writing it. Lets see what happens now.
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Review
#566930 Review #566930 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Service
Reason of review
Poor customer service
Loss
$600

Comcast suck the bone

They are a rip off liars, and they are a stinky rat bastarod. These people charged too much. These people are the swines. They charged twice and rase the rates. Shame on you, coomcast. You lied about the internet service and it is slow as your mother's stink pits. You lied about the Tv and you came into my house with fecal boot on white carpet. You do not fix the TV and your wife cannot either. You do not do as one should honestly help, but instead are a taker without meaningful nor valuable consideration. Reflect and ponder.
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4 comments
Foolheldgree
#193361

ct4 is a *** *** mother-*** piece of rat *** *** suker mither fuckas.

Foolheldgree
#173882

Ct4 suck concat's bone.

Anonymous
#173878

This is the type of treatment Concast give the patrons. You see how mean the man is?

Anonymous
#173527

Next time clean your yard of *** then it wont be tracked into your home my comcast runs at 58megs thats pretty fast

loose the attitude and maybe the next tech will fix the problem instead of listening to you whine

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Review
#192923 Review #192923 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$5000

Broken promises from Comcast

I have had cable Internet service since 2000 and never switched service to other company. My record also showed that I paid $395.45(pre paid 1year contract) since 2003. My last Internet payment was 1/11/09($395+$36.xxcable TV=$434.71, with $395 prepaid for all year). And in July 2009, I got bill which indicated that my Internet rate changed to $57.xx/month. Prior to the change, I had never received any notice regarding the rate hike. Back in June, I canceled my cable service with Comcast. At the moment, I had already confirmed with Comcast service rep that the cancellation of the cable TV would have no impact on my internet rate, because the prepaid internet service was carried over from that of previous company (the company was taken over by Comcast). For the following months, several Internet bills with increased rate were sent to me. When I called the service hotline, many service reps didn't even acknowledge the existing prepaid service rate. Finally on Oct. 5th, we had chance talking to business service manager Ron and residential service manager Jerry, they reconsidered my situation and on Oct 7th, when we talked to service rep Manu, he confirmed we should call December 10th to renew our existing prepaid service for $395.45. Unfortunately, when I called again to confirm this arrangement, the answer we got was changed again. Comcast insisted that since we canceled our cable TV service, they permanently removed the special prepaid code from my account. It is a very frustrated situation because I have already prepaid the service since the Jan of 2009, and obviously, the original term should be honored through the entire year. However, apparently the service term for the Internet was changed right after the cancellation of the cable TV. Comcast accepted my money for the entire year of the Internet service thus has to honor its own term, that's a business integrity issue. Yesterday, I again received the Internet bill and it again shows the increased rate for Internet service. So, I called again and this time, the service rep said he was in somewhere in Mexico and didn't have capabilities to deal with this matter. Since July, I have called numerous times to Comcast and almost each time, I had to spent at least an hour on the line and each time I would get different answers. Yet the problem still remains. Comcast simply can't keep their promises and I hope something can be done about it. Being ripped off is not something that a company should reward their longtime customer with!!!!!!
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1 comment
Anonymous
#88171

at least you were able to cancel the cable and have the internet.....i don't watch tv but wanted just the internet..they told me i had to purchase cable, not just the basic but the extended cable at a cost of 47 dollars a month!....then charge me for the internet!...these people are friggen crooks!...why should i have to buy something i don't want to get what i do want?....they said that i had to have cbale in order for my internet to work...that is a line of ***!...they turned off my internet by a flick of the internet switch and wala...no internet!...so if they can do that, then why do i have to purchase cable tv to get the internet?.....a monopoly they are for sure too....i cannot get any other type of service where i'm at due to comcast dominating the area.....hmmm....aren't monopoloies suposed to be against the law?....oh, that's right, what laws?...just another consumer complaint there...lol....government corrupt, so how can the consumer get any true and ethical justice?....sorry of the topic....

Review
#161899 Review #161899 is a subjective opinion of poster.
Service
Comcast Internet Service