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Comcast Internet Service Review

Today I did a test to find out who is on my internet without my permission at my location or any knowledge of any said facts thereof. I am showing who is doing what and getting it for nothing!!!
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Review
#584537 Review #584537 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Not as described/ advertised

Comcast in Fremont, California - Problem with Internet, Wasted my entire Sunday in waiting to technician to come and fix the problem

I have problem with my Internet speed. I have Internet connection of Speed more then 50 MBPS but I get only 10 MBPS or 15 MBPS speed. I called customer care so many time to fix the problem, During the call they do some fix and send the boot signal and speed gets increased for few hours and after that it again come down. As per customer care representative's advise I took an appointment for technical person to come to my house and troubleshoot and fix the problem. I took appointment for 8 AM-10AM today(12/07/2014). I did wait today that Technician will come and give me call. But I didn't get any call from any technician and no one came to fix the problem. Then I called multiple times to Customer care service and ask the status. In every-call, I got the response that Issue has been escalated and technician will give you a call in next 30 minutes. This happened 4 times today. I called up customer care at 10:30 AM, 12:00 PM, 2:00 PM and 4:30 PM. In every call I was told that someone is going to come and fix the problem soon and customer care representative will give me a call and inform the status . Its 07:21 PM right now and I didn't did n't any technician and my internet problem is not yet fixed. This is really bad. I never expected that due to all these follow up and wait, My entire Sunday will get wasted. This is really frustrating. If technician can't be arranged to fix the problem, Then you should not fix the appointment. Please never give any wrong hope to any customer so that they don't waste their time. I don't think after writing this feedback also, my problem is going to take care or will get any response. But I wanted to share the feedback so writing it. Lets see what happens now.
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Review
#566930 Review #566930 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Service
Reason of review
Poor customer service
Loss
$600

COMCAST, Despite the Endless Consumer complaints, shameful business practices and egregious criminal behavior, appears to be Untouchable. Why?

Most companies could not survive the intense consumer backlash that Comcast receives on a daily basis. Comcast not only Survives' it, their bad behavior appears to be written into their business model, to be practiced religiously by their employees but never questioned by any governing or regulatory agency. The are Untouchable. We have had comcast cable and internet for a little over 2 years.. We Only have it because of the high speed internet....if anyone can recommend an alternate high speed internet provider in Northern California, I would Really appreciated it and I could Complain NO MOre! Oh yeah, there is not another HS internet provider.....I am stuck with Comcast monopolizing my SANITY!! I feel safe in saying that in 2 years, our services HAS ONLY WORKED CORRECTLY for maybe 50% of the time...and that could be an exageration. Dozens of phone calls, put on hold, transferred and put on hold again just to be told that they are the wrong department, then put on hold again for another 10minutes JUst to get hung up on!!! If comcast is truly worthy of praise and the governments protection, than why can they not provide the most basis services, MAKE TV WORK!!! I mean you are the CABLE COMPANY!!! WHAT ELSE ARE YOU DOING?
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Review
#525734 Review #525734 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Oakland, California - Worst customer service ever

I revived a call from Comcast saying that I am eligible for a high speed internet and and digital TV for the same rate, basically the internet got a little bit faster and they shipped a digital box whiten 3 days, after I connected it I see no picture and I am getting an error message, I called comcast more then 10 times and every time Philippines agents answering the phone which they aren't knowledgeable about the issue or offer a technician to help to resolve the problem. they either hang up the phone or saying that a technician will call you in 2 minutes to troubleshoot the problem, which was a lie and they didn't call back, and I don't understand if he or she isn't technician what they are?! I'd say they they best performance are to put falls charges and how to rip people off. they have just caused me a lot of frustration and no help.
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1 comment
Anonymous
#1176359

I am a Comcast field technician, I a m sorry about your experience with Comcast phone support, I would recommend calling your local Comcast office and not the display number. We do work very hard to give a great service and to serve our customers, however you do have bad eggs in every profession.

Honestly sounds like your box needs to be activated. Did you have any services with us before the upgrade or was this the beginning of a new service? If it's a new service the office only knows that it had service at one time. If you had another service provider then I can guarantee that it won't work and you need a truck roll to get the line switched or a new one ran.

I hope this was helpful. I really do go out of my way as a tech to assure my customers are satisfied.

Correction I am a contractor.

Review
#524531 Review #524531 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast - Internet Service Review

Internet has been out since mid July. Comcast investigation found their installers inadvertently pulled my line during an install at a neighboring townhome. 1 month later, 2 service visits, (techs were very professional) a new line installed, an unecessary mondem/router swap (Comcast approved & I own) I was still without service. Today I attempted to obtain another billing adjustment, and obtain the status of an additional service call on Comcast equipment outside my home that I was notified of on 8/7/14, which also promised a follow up call to insure my service was up & running which also never occured. After an unpleasant phone conversation with Courtney (Op id TFA) in billing I went to the Waukegan service center where Kara a counter clerk, was at best, unhelpful. Which truly is the kindest description I can honestly write. Of course the Waukegan Illinois Supervisor (Hilda) was not available and Kara claimed ignorance of Hilda's availability or any other Supervisor availability. Returned home and after 45 minutes talking to retention who verified Comcast created my outage, I have cancelled my service. Courtney in billing and counter clerk Kara in Waukegan Illinois your lack of concern and unwillingness to be in any way helpful was the direct cause for my cancellation.
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Review
#522028 Review #522028 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast BOT answers calls

Please review this audio track of actual phone call with Comcast service where a couple wants to discontinue service: https://www.youtube.com/watch?v=EUkKN8Yu0us#t=457 Ryan and Veronica wanted to cancel their Comcast internet service. As any of us would do, Veronica called the Comcast customer service number. And, as everyone expects these days, she was immediately shunted to “customer retention”. After 10 minutes of frustation, she handed the phone off to Ryan who went an additional eight minutes – but he recorded it. It appears Comcast now has BOTs automatically answering phone calls for disconnecting service. It repeats the same question over and over. I guess there are a few bugs to work out still.
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Review
#511580 Review #511580 is a subjective opinion of poster.
Service
Comcast Internet Service

Lied to by Comcast

To be honest, I am frustrated at the lack of customer service and what seems to be poor communication within the Comcast Company. From March 1st until the end of May, I did not receive Comcast Internet service because of ongoing and unresolved issues. During this time I still paid anywhere from $48-$79 per month. The Internet was shutting off multiple times a day, leaving a small window of an hour or so to use it. We would attempt to reset the modem, check for loose cables, stop and restart everything, but most times this did not work. When that was the case, I had to call the Comcast office and have them restart our modem from their end. I did this anywhere from 2-7 times a week for three months. Since March 1st, I have called numerous times! I have called to have a technician come out and check the internet connection at least four times, I have called to have assistance restarting our modem 30+ times, I have gone in to exchange our modem twice, and I have even called to attempt to resolve our billing 6+ times. It took THREE MONTHES and EIGHT DAYS, for the Internet issues to even begin being resolved! I feel that I have been I am paying a company to lie to me in order to placate my anger while they do nothing to resolve the issues. Here is a short summary of my life with Comcast in the last three months: · Four Technicians came to the home and claimed they had “fixed the problem.” o Within an hour, the Internet was once again broken. · On the phone daily, employees promise that the issue is resolved. o The Internet would crash within the hour. · Told that wiring in the house may need to be fixed to resolve issue. o Rewired home and problem persists. · Told that Comcast wiring in the neighborhood is broken. o Neighborhood technician fixes the problem and the problem continues. · Went to the Comcast office to try two knew modems. o Problem unresolved and monthly bill is raised. I have noticed my service bill has gone up since April 1st. I do not understand nor do I want to pay since I have not received any services promised for March, April or May. When I call, I am told a supervisor is not in, they are on a trip, and they are too busy to answer my call. I called the billing department around May 28th and was promised that a supervisor would be calling me back no later than June 4th to resolve the issue. This never happened. I called back in an attempt to have the conversation I was promised and was told that my credits are on hold and a supervisor is not in at the moment to discuss it further. Many times I have been told that I will get a credit on my account but this is never given. It wasn't until I spoke with someone from the Loyalties department that I was finally helped with my billing. This was, however, after I threatened to cancel my service due to the employee N}B demeaning and accusing me! I am unimpressed.
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Review
#496553 Review #496553 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$180

Comcast in Modesto, California - Everyone's an ***! Nothing has been done properly!

I've had Comcast/Xfinity for 3 years. I called in to lower my internet speed so I could have a lower bill. Well, one would think that to be a simple process. No F___ing way! The first *** I spoke with ran a credit check on me as a new customer which showed up on my credit report, of course. I had no clue that was happening. He didn't say a word about it and didn't inform me he was sending me equipment, either. Why??? This was 7 days ago. I called to have the credit check removed. I have been round and round with these idiots for hours each day because each day they make more mistakes. They don't understand a word I'm saying to them, surely. I estimate a full wasted 24 hours total of dealing with these people. They lie about everything. I was told I had 25mbps now I find I have 6. Whatever...As soon as they get the credit check removed which I was told could take 90 days, I am leaving the horrible company forever. Bring the jobs back to America where they belong. Oh, I need a job, by the way. I also was called by a supposed manager from supposedly Texas this morning while I was in the shower. It was a bogus telephone number he called on. I tried to call back and of course, it didn't work. I called comcast AGAIN, furious this time for all the lies and bs I have gone through. Plus, the message left by the manager explained to me that AS A NEW CUSTOMER, they had a right to check my credit. WTF? I am livid. There is no excuse for this! I can't pay these people to do everything wrong. Soon to be XCustomer!
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2 comments
Anonymous
#824747

I understand what your saying you need help with this.Wanna move on to better services and for better value for money contact 877-709-3832 Reach Jordan Katzen.I was with these guys too Had the same issue.And on that day got a call from this guy informing me about at&t all the insight promotional services and stuff lol.i was so pissed i wouldve gone with anything he had to offer but he still gave me the best for my business.and he got got me the best package now i found out that i was paying way too much too these guys and getting *** services.He will help you move on to the best services and help you get the best possible package for money Im not joking this guy is Legit.He helps you get the best At&t package possible and you will be very impressed with the services.Good Luck

Anonymous
#919911
@Mary

You realize this is for cable tv, right? Spam correctly.

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Review
#493991 Review #493991 is a subjective opinion of poster.
Service
Comcast Internet Service
Tags
  • no comprehension

Comcast in San Diego, California - Shoddy communications and poor service with admitted lies.

While staying In Deming NM for 3 months on a contract job we used Comcast as our cable and internet provider, leasing a cable box and internet modem from them. When it came time to move, we scheduled service termination about 3 weeks in advance through their department that handles it. All was well at the time. The local office is only open select days of the week and as it turned out they would not be open between termination date and our leaving date. We needed internet service until the last moment as a lot of our work is done online, so that is why we did not turn the equipment in early. However, the service department said they would send a return box to our forwarding address via UPS so we can return our equipment. All of that worked well, the box was sent and both the modem and cable box was returned. Fast forward a month and I receive a bill. Now, I have already paid the final bill and been told twice that we will be receiving a check for the credit. When I called them about the amount due they said it was a mistake and the billing had not caught up in the computer and that the refund check was on the way. I was annoyed but accepted this as a simple glitch resolved. Fast forward another month and I am now receiving calls from a company saying that they are a collection agency for Comcast and they are trying to recover the cable box that was not returned. When questioned they said they have received the internet modem but not the cable box. I explained that the two were sent in the same box and met with, what could be the equivalent on the phone of what seemed to sound like a blank stare. After a silent pause, they finally spoke and said to call Comcast. I did. In short, Comcast said that they would look for it and I should have a resolution on 4 to 6 weeks. In addition, the refund check will be held until they find the box. I reminded them that the check was on the way a month ago and, they conceded, after being backed in the corner, that I had been lied to. Also they said that the "collection agency" attempting to recover the already returned but lost cable box isn't really a "collection agency" as they lead you to believe. That, when confronted, they admitted it was in not so many words, a scare tactic. It seems that if you are reasonably intelligent, you can make them admit to their shady tactics. I still have no refund check and no resolution. I will afford them a couple of weeks before I call back and speak with an individual higher up the food chain. I feel it obvious, however, compared to my experiences so far, that I am an apex predator and they sit somewhere in the middle. I hope it does not come to this, but, Ketchup seems to make anything taste better.
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Review
#471519 Review #471519 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$75

Comcast yet again defrauding customers

Over a month ago to arrange to change my Comcast business class service to Comcast residential service. The rep off-handedly told me that he could not cancel business internet, and I would have to cancel it myself after residential was installed. When I called comcast business internet to cancel, I was told that I was required to give 2 months notice to cancel! I reviewed the original business class contract I signed many, many years ago and did not find ONE WORD referring to the 60 day cancellation requirement anywhere on that piece of paper I signed, and was told by the business class rep that I had agreed to the 60 day cancellation policy in the 'terms and conditions' which were NOT printed on the form, but obliquely referred to in small print. Though I will remain a Comcast internet customer with residential rather than business internet, they are going to charge me for two additional months of service under the business internet. I was NOT advised one month ago by the residential customer service rep that I would be required to give 2 months notice to the business internet, and additionally, I never actually signed a physical piece of paper setting forth in writing the cancellation clause. This is defrauding the public.
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2 comments
Anonymous
#1004446

I just experienced the same thing. They are misleading when they offer Comcast business plan.

The sales person that offered the plan came to my business and I signed a paper copy of the contract. Not once did he mention the 60 day notice nor did he tell me of the ETF of %75. When I called to cancel my service the representative told me I had to still pay for 2 months of service or I can waive that if I have the new tenant sign up of Comcast. This is clearly a scam.

They want me to sign up their next customer!!. I was pissed.

Each time I challenged the rep that no where on the paper I signed did it state a 60 day notice or ETF. He only kept saying "It's in the agreement you signed." THIS IS A SCAM!!!

DO NOT SIGN UP FOR COMCAST BUSINESS PLAN.

Anonymous
#875890

They will not work with you and not friendly at all.

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Review
#440201 Review #440201 is a subjective opinion of poster.
Service
Comcast Internet Service