State: California Product: Comcast Internet Service Clear all filters (71 of 765 reviews match)
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Comcast in San Jose, California - Overcharge

I moved to my towneplace back on October. Got cable and internet through comcast then the sales guy few weeks later offered me home security for $10 a month for a year. Since i was traveling i agreed. I was paying $150 a month automatically thinking i will be ahead. Last week found out I owed them money. When I called they told me my home security is $39 per month. I told them I have hard copy of teh contract for $10 per month home security for one year. The lady did not believe me and was very rude. I faxed the contract two days later and called them 5 times and still waiting for their response. Filled complaint with FCC see what happens.
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Review
#634210 Review #634210 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Customer service and billing
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Full refund

Comcast in San Francisco, California - Appointment for hookup

I hope you did not send out any work orders to this address at 781 minna street. I am the only one on the bill yes?? To install internet service added on my bill at a cost to me?? I did not order any service to this address at any time. I had at one time added account to pay for which was to much to pay for. I had to cut my bill cost by taking the other account out. I do not call comcast except when then box goes out which is time to return if and when I move,and no aded phone numbers to my account
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Review
#616083 Review #616083 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Problems with payment

Comcast - Internet Service Review from San Francisco, California

Comcast - Internet Service Review from San Francisco, California
Comcast - Internet Service Review from San Francisco, California
Comcast - Internet Service Review from San Francisco, California
Comcast - Internet Service Review from San Francisco, California
In just a few seconds things change. Now your time to figure it out!'ν
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Review
#615048 Review #615048 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in San Francisco, California - Question

How is it and for that fact I did not know that comcast and direct tv were the same?? Why is it that direct tv can customer can have comcast Internet service without paying?? Can anyone explain this event?? I throught that these two companies dud not like each other?? If for any reason other than to say on tv of such events were true? Then why is it one can have Internet and direct tv at the same time?? I kept wondering this question for so time now,and it is up to comcast to decide what is wrong with?
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Review
#614401 Review #614401 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Internet service

Comcast - Internet Service Review from Bellflower, California

1.0
Details
3 yrs ago a,friend,that worked for Comcast talked me into a month to month network with Comcast for 25.00 amonth with free hookup.first day I started having problems between servers,called the Tec to get help on the phone,for hours I got so flustered I just said your not helping.I didn't have any internet at all!!! So packed up there routor wires sent it back to them. a month later I get a bill saying I owed $189.00 What the *** for?? Called them they said that the equipment wasn't sent,oh yes I did said it.Now this bill is on my dam ,credit report and they wont take it off. Thank,Comcast for the BS.
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Review
#611913 Review #611913 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Problems with payment

Comcast in Roseville, California - Dual Band Router

2.8
Details
After upgrading to X1 equipment, we had connection issues with the existing modem/router. Comcast offered an updated Dual Band Modem/Router. Installed modem and low and behold the power goes out and so does our Modem. Come to find out the Modems do not come with a back up battery. We are triple play so this means we have to access to 911/emergency or internet when the power goes out. The Comcast tech stated they don't supply batteries and we could buy one, approx. $150 for a piece of equipment we have to rent from Comcast. Then she stated "it is, what it is". Time to switch to "it's better than Crapcast" solution. Buyers beware.
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Review
#611311 Review #611311 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Equipment
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Modem
  • Router

Comcast Internet Service Review

Comcast - Simple Review #1426785108
Why do I so many and the speed is slow?? No money to pay for their own??
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Review
#610430 Review #610430 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Internet Service Review

They use refurbished network equipment for the internet service my gateway has failed almost 4 times and they told me that it only last 2 months anyway
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Review
#592325 Review #592325 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Internet Service Review from Soquel, California

1.8
Details
I went into Comcat to inform them after several attempts By phone and trouble shooting that my internet was still not functioning and lastly my network name was no longer available nor was the default name..This has been ongoing for yrs and ive had several techs come out and they seem to to get it working for a few months and then right bk again the problems persisit. I dont think I am asking to much to be bale to at least log on the internet especially when im paying for it every month... So naturally I complain and the woman who helped me was extreamly helpful.. And expressed her concerne and asked that I speak to her manager so that maybe he may better assist and see what we can do.. I expressed my same concerns especially being that I work from home.. He arogantly asked me " what is it you do for a living?" Ebay? im sure you can ainternet from your smartphone...? Are you serious I said ... Im paying for internet service ... Im not asking that it be rapidly fastt but I am demanding that it work since I pay a monthly fee.. At that point I said and I would like a credit for the past few days its been off... Well thats what apparently annoyed him and his response was iI will send someone out as a curtesy to you but if that dont work "LOOK FOR A NEW PROVIDER" ... Are you kidding me ...is this how Low Comcast Managers are trained to act out on customers for demanding working service? It was compleatly unprofessional .. Not to mention rude.
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Review
#590693 Review #590693 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast Internet Service Review

Check jdp328@yahoo.com because they must want Internet service
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Review
#585031 Review #585031 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service