State: California Product: Comcast Customer Care Clear all filters (9 of 198 reviews match)
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Numerous calls need to immediately stop to 415-271-2938. It is harassment. STOP NOW
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1 comment
JellyDoll
#1620625

Well now you are REALLY going to get harassed all day every day because you've posted your phone number on a public site and everyone in the world can see it. I cannot believe how many people post their full names, addresses and phone numbers on this site. Think before you post!

Review
#1435607 Review #1435607 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
2.0
Details
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the charge and even said it comes from a missed payment last YEAR! smh. I clearly have a bill where I was...
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Review
#1088815 Review #1088815 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Internet service
  • Cable
Cons
  • Deceptive practices
  • Ineffective customer service
  • Scammy and confusing billing scheme
Reason of review
Poor customer service
Loss
$140
Preferred solution
Price reduction
Tags
  • Comcast dishonesty
  • Comcast Reviews
  • Blling Scam
1.1
Details
Ridiculous interactions with Comcast customer service over cable and Internet last several months. Clueless. Give contradictory information. 2 hour wait for on-line chat. Service people with poor English skills. Told me I needed a service call to check lines due to low...
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1 comment
Madashell17
#1266320

I went through this in Ky. 3 years ago.

They cashed my checks, then got adamant that I HADNT paid and slammed me with big late fees. I went to the bank and got photo copies of the payments and Comcast still said they hadn't been paid! I paid twice in 10 days for same bill. They cashed both checks.

I took their equipment back and cancelled service. They had the audacity to report me to credit bureau.

They want more free money. Not!

Review
#986006 Review #986006 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast Customer Care Review from Pleasant Hill, California

1.4
Details
I've had so many bad experiences with Comcast. Why is this company not being shut down by the fcc. There are so many problems it's difficult to write this complaint and not go on and on. When will they be held accountable for their unbelievably poor customer service and the extremely high prices. Most the time they make you do their job and charge you to do it. I think they have unqualified employees and use them to frustrate their customers. I am fairly sure most of the road rage today is due to dealing with Comcast!!!
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Review
#900862 Review #900862 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Pricing issue
2.1
Details
PGE pressured me to get Comcast. Yielded (*** move) with appointment made. Xfinity emailed me several times about the appointment and how to set up an account on line. No Account number given in any of the email. We decided to rent the house again so we had to cancel...
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Review
#864838 Review #864838 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Fast internet
Cons
  • Incompetent reps
  • Lack of coordination between departments
  • Nobody cares
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast in Pleasant Hill, California - BAD Customer Service, "Its your TV not Our Box", "You pay support fee even though we did nothing to help your problem"

Comcast sucks. And thats putting it lightly. We where given the new comcast X1 box about 1 year ago and we have had nothing but issues. First off they don't tell you that if you have more than one cable box, everyone will have to share recordings. Second, the boxes themselves barely work. Every day we have to reset the box, sometimes once, sometimes twice, sometimes many more before it starts to work. We have had comcast come out to try and fix the problem and every time its just "Oh, nothing is wrong with the box, it must be your TV" and replace the box. See that would make sense if this happened before we got the new box, but no, this only happened after we got them.Another thing is when you call comcast to try and fix a problem, and they don't fix it, guess what happens, yup, you get charged. And finally, there contract info, they lock you into it, but don't let you see it. Why? Thats basically it. Comcast sucks, they barely help you, and care more about getting into your wallet then making you happy.
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Review
#683621 Review #683621 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Bad quality

Comcast in San Jose, California - ANYTHING & Everything that could be imagined, went wrong!!!

No way can I put our experience in less than 100 words. From day ONE on May 23 to today, July 31, we have had nothing but hours and hours of proof of the worst customer service, LIES, over charges, wrong services, etc!! And now after months and months of absolute stress and no resolution, we want out and guess what!!! Comcast refuses. I am beyond done, I cannot believe they are getting away with this AND no one has done anything about it. The money that I have spent on my phone bill alone just waiting on hold so I could be lied to, hung up on, or told whatever the cuts rep on the phone could say to get rid of me is ridiculous by itself. Not including entire afternoons and sometimes ENTIRE days of missed work trying to get anything taken care of with these people!!!!!
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Review
#516969 Review #516969 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$1000
Cable reception suddenly got really bad (lost most of the channels, most of the rest were unwatchable due to pixelation). Called Comcast and went through the usual lengthy diagnostic steps - resetting the cable box etc. Made no difference so they setup an appointment...
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2 comments
whydoyoucausesomuchstress
#725208

I inadvertently entered all my information in the profile section (if you are able to pull it up)regarding my stressful day of irritation & frustration started by the first tech that I reached this morning around 10:50am in the Philippines which triggered my perfectly working cable to go into a nonworking mode. I called to pay my bill.

I wasn't having trouble any trouble with cable, did not need repairs or service. I only inquired if "on demand" comes with my pkg. She told me that it does & she made so many attempts to add it that it messed up everything. There must be a way to undo what she did & bring the service back to where it was...I don't care about the on demand feature.

I can't go into it again tonight as there were so many calls with people in the Phillipines that only as useful as the last person. None of them can resolve a simple tel. problem, this is not a situation for a tech to come out as they keep telling me, & they send you out on a mission to get another box, saying the box is bad. The box was never bad as it worked till Natasha who had to use guesswork, messed up something with the signaling.

Then the Phillipines call ctr. doesn't tell me when I let them know that I will go to the Quincy cable store & pick up the box as they requested (that they moved). We need local service & local call ctrs. What happened to the needs of the customer.

These people are insensitive, they don't relate, they don't resolve & push it on tech visit. they are telling me that the new box is bad now. I honestly feel that they are all carbon copies & know about 4 or 5 buttons to push. Why is it that we cannot get any tel.

#s for a MA call ctr. After speaking with about 4 or 5 people in the Phillipines, I requested a MA # and was a little stressed out with them but apologized. One of them put me on hold for a long period of time after I kept pursing this request for a local tel. # & promised that it was a direct line & not to hang up.

I also asked for the #. (I wasn't able to understand a couple of people & was not getting the problem resolved). Well, he had me holding on for eternity....he did say not to hang up; however he promised that the tel. # was also in my area.

I couldn't hang on any longer. I called the tel. # that he provided & it was a nonworking #.

I believe that he did this intentionally as he was offended at my request. Is there a problem with that??

I don't believe both boxes are bad as he's claiming & everything worked previous to my call this am to pay my bill.

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Review
#448642 Review #448642 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$500

Comcast

I returned the box and was told to wait for the last bill. I received the last bill with the collection agency letter. Comcast own policy did not apply to me that is there is a 90 days grace period to receive payments from customers, mine was went before the90 days to collections. When I talked to them they hang up, or did not care or give me wrong phone number to call. Comcast must die! THEY ARE DEAD FOR ME FOR SURE,I will be never a Comcast customer again! Comcast sucks, and you can not avoid their anti-customer haze, this was my second time dealing with them.
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Review
#360707 Review #360707 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$1000