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Comcast in Stockton, California - Sneaky Financial Business Practices

2.1
Details
Our account was incorrectly sent to debt collections due to not returning our equipment. We did return the equipment and we have receipts to show proof. After almost 2 years of back and forth between Comcast and the Debt Collection Agency, it was resolved in 8/2018. The Debt Collection agency sent a letter to my email which I also forwarded to Comcast showing proof of case closed on 8/5/2018. Today which is 4/1/2019, I get a call at work for the EXACT SAME ISSUE and DOLLAR AMOUNT different Debt Collector. I called Comcast and they didnt seem to know anything about the prior case being closed. I asked then why was it sent to a different Debt Collector? They had no answer. So this is year 2.5 of dealing with a dead issue that has been brought back to life.....
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Author
Location
Stockton, California
Cons
  • Billing practices
Review #1505071 is a subjective opinion of poster.
0 comments

Comcast in Santa Maria, California - Bad service

I have iPhone X. I go to icon connect then go to voice and to my surprise I find my messages on top of messages it said this phone number 415-923-6953!!! Now this may seem strange but I moved out of that area long ago. The new number is on my account. Look at voice top said call log (415)-932-6953. Not a valid account phone number.
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Author
Location
Santa Maria, California
Reason of review
Poor customer service
Review #1421894 is a subjective opinion of poster.
0 comments
1.9
Details
Signed up for Blaster Pro, getting the 200+ Mbps speed. Then for the next 2 months, I randomly would do a speed test, and I'm getting 50-60 range in speed (June 9 -77.04, June 27-51.89, July 13- 77.86, July 23 - 51.49). When I called Comcast, I was told the equipment...
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Author
Location
San Francisco, California
Cons
  • Not as advertised internet speeds
  • Lying to customers about service problems
  • With all of their pricing policies it is very confusing
Reason of review
Not as described/ advertised
Review #1311100 is a subjective opinion of poster.
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Comcast in Santa Maria, California - Box with wiring exposed

Comcast - Box with wiring exposed
Comcast - Box with wiring exposed
I found maybe some sort of wire exposure outside of box maybe someone tampering with box. Maybe some person forget to put wire back in box , but I seeen no Comcast personal ever do this. 330 E. Enos Dr. Building Q.
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Author
Location
Santa Maria, California
Review #1260305 is a subjective opinion of poster.
0 comments
I have one choose your network this one is called Yoses room TV.b on my internet without my permission or any said asking or me giving out password to this line. Can someone please check this out. This is one just problem my iPhone I had a hard time getting it to work...
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Author
Location
Santa Maria, California
Reason of review
Bad quality
Review #1225847 is a subjective opinion of poster.
0 comments
2.0
Details
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the charge and even said it comes from a missed payment last YEAR! smh. I clearly have a bill where I was...
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Author
Location
Visalia, California
Pros
  • Cable
  • Internet service
Cons
  • Incompetent representatives
  • Deceptive practices
  • Ineffective customer service
Reason of review
Poor customer service
Loss
$140
Preferred solution
Price reduction
Tags
Review #1088815 is a subjective opinion of poster.
0 comments

Comcast in Roseville, California - Ripping off the Elderly

1.0
Details
My parents are very elderly. Bedridden much of the time and like to watch old movies. Comcast installed cable at their home by laying 50 feet of cable on the ground in the yard and draping the rest across the rain gutter downspouts. There is even a loop hanging across the back doorway! Are you kidding me?!!!!! Serious safety hazard. After my old mom got out of the hospital from a quad bypass surgery, she called to have it fixed. A service tech came out and said it was not his job, but someone would be out on Monday to correct, what he called, a sloppy installation- and he would personally be there to inspect it. No one ever came. After a half hour on the phone tree, finally a live person came on and told us the service tech cleared out the service request as "problem solved" and they were not coming back out. DO NOT use this SCAM company. Any provider at all would be better. There is a special little room in *** for those who abuse little old ladies.
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Author
Location
Roseville, California
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1086705 is a subjective opinion of poster.
0 comments

COMCAST IS STEALING MY MONEY

1.0
Details
COMCAST IS THE WORST ISP EVER!!! I have paid and paid and paid and my balance just keeps going up. They tell me they returned payment even though they never return the payment! Thieves! Comcast tells me to call my bank and my bank says that Comcast took the payment and never returned it. My bank even stated I wasn't the first person to fall victim to Comcast STEALING. Every time I go to a store or call they tell me they are unable to resolve my issue and direct me to someone else. They will turn my service back on for the time being just to get me off the phone or out of the store. So I have service for a day or 2 then it goes off again and i'm back to square 1. My bill is now up to $454!!! Eventho I have made a payment of $124.96 2 times a month for the last 3 months ($749.76 HMM I'M NOT A MATHEMATICAL GENIUS BUT I SEE AN ISSUE HERE). Not to mention every time they reinstate my service they charge me reactivation fees even though they admit it is an error on their end. In short they are stealing my money and telling me to take it up with the bank. Moreover, after being transferred 5 times a lady suggested I go to an atm drive out of my way to a store and pay in cash and to remember the employee who I gave the cash to and keep the receipt. Am I buying drugs or paying for an Internet Service Provider??I will not rest until someone can help me. I WILL POST ON EVERY PAGE AND EVERY WEBSITE UNTIL I HAVE AN ACCOUNT CREDIT. Best Regards, Trevor
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Author
Location
Sacramento, California
Cons
  • How they steal peoples hard earned money
Reason of review
Problems with payment
Loss
$2500
Preferred solution
Full refund
Review #1060061 is a subjective opinion of poster.
1 comment
Every couple of months, Comcast will add a monthly rental or purchase to my bill. I find it usually when I go to recently watched and a movie rental is in there that I did not watch. I go back through my monthly bills and see other movies that I have not rented or...
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offconsumerpissed
#1290904

Gee, how convenient. I have Comcast and have never had such issues. Then again, I've never ordered a movie (or had someone in my house order a movie) and then pretend like the...

Author
Location
Visalia, California
Reason of review
Pricing issue
Review #1010958 is a subjective opinion of poster.

Contact Comcast Customer Service

Mailing Address:
Comcast Corporate Headquarters
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
All Comcast Contacts
1 comment
1.1
Details
Ridiculous interactions with Comcast customer service over cable and Internet last several months. Clueless. Give contradictory information. 2 hour wait for on-line chat. Service people with poor English skills. Told me I needed a service call to check lines due to low...
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Madashell17
#1266320

I went through this in Ky. 3 years ago. They cashed my checks, then got adamant that I HADNT paid and slammed me with big late fees. I went to the bank and got photo copies of...

Author
Location
Visalia, California
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #986006 is a subjective opinion of poster.