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I was on with a Comcast rep concerning On-Demand issues we were having and then not two mins after logging off with him from online chat, my Internet goes out! My husband and I had to spend near 2 hours of our night either on the phone (34 mins on hold and never got a human) and then he created a wi-fi hotspot through his cell phone (which will cost us money) so we could get online to talk to someone through on-line chat.

We talked to one person, Alfred, and then got disconnected. The second person we spoke to, Silverio Jr was a complete ***. He barely managed to get us through what we needed to do to get our internet back up, but then when I was typing because i had a few more questions, he ended the chat!

I am really upset about this considering I have been a loyal Comcast Customer for almost 10 years. I want to speak with a member of management or corporate at this point.

Monetary Loss: $100.

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Anonymous
#716631

I have waited OVER 38 minutes and keep getting the same recording

This problem has gone on has gone on and off for the past week

and the only help is turn your power off.

AT&T please run a line to my house!!!!!!! :(

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