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I am a new resident in a villa in a senior facility - MANSIONS of Gwinnett Park in Lawrenceville, GA. Since the first day I saw the property 2 months ago, Comcast has not returned to bury their cable.

Those in charge say they are dealing with a 3rd party & can do nothing - total BULL. I am the care-giver for a 87 year old who has already tripped over the cord once. How many times must he trip before Comcast and the Mansions deal with this hazard?????

From other online entries, sounds like this is standard operating procedure for Comcast. As far as the Mansions go, the sob story of their hands being tied is far from believable...

Product or Service Mentioned: Comcast Installation.

Reason of review: Poor customer service.

Preferred solution: Cable cord buried ASAP.

Comcast Pros: Outstanding product - especially voice activation.

Comcast Cons: With all of their pricing policies it is very confusing.

Location: Lawrenceville, Georgia

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Mansions can help fix this if they want to. Apparently, they are reluctant to do so.

You can go to your local town hall and complain to the supervisor or whatever they call the guy in your area.

Each cable company is licensed by the local municipality or whatever and the supervisor or his office can complain to Comcast and demand the open, above-ground cable be buried as required by ordinance---Comcast is ignoring the rules set by the local municipality. Stop calling Comcast and start complaining to the people who actually have some power over Comcast to enforce regulations.