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My husband just received his bill from Comcast for Internet and phone service. It was almost $300, much more than twice the price he was quoted on the phone.

Comcast did the exact same thing to me a year ago, so I warned my husband to take notes. He did, and they quoted him the same prices they quoted me a year ago: $25/month for the first six months, then $45/month for the next six months. But he was billed for $60/month plus an $80 install charge plus a $35 activation fee, plus charges for two modems he did not ask for nor receive.

How do we get a government agency to look into this? When you take an additional two hours of your time to get through their automated phone system and argue with them, they apologize and explain that their computer won't let them adjust the amount. The customer should pay the extra $100 to $200 dollars and expect a reduced bill sometime in the future.

This is highly dishonest and probably illegal. Comblast has been doing this to their customers for years:

* They quote a low price to get you to sign up with them.

* They bill customers more than twice the quoted price.

* They force customers to pay 3 to 4 months in advance, making money off of our money.

Product or Service Mentioned: Comcast Internet Service.

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Anonymous
#526875

I was quoted an installation fee of $40 by TWO different Comcast reps. The installer also said Comcast WILL honor what they quoted me. I just got the bill and the installation fee was $145!

I need to find out how to contact the Better Business Bureau in the Northern Colorado area, but cannot find a telephone number for them.

Anonymous
#495020

I fought Comcast online CS for two weeks over a jacked up Bill and "free" promotional services that they would not honor. Finally I took the order confirmation and bill to the local Comcast/Xfinity office and they removed all of the extra charges and got my bill and services all back to what I had signed up for.

PLUS the kind lady gave me a 5% store discount, upgraded me with 80 additional channels, doubled my internet speed and gave me a free months service. And she warned me to NEVER order services and Never contact online CS.....only work with the local Comcast/Infinity Stores in person if at all possible.

Good advice! It's like working with a totally different company!

deb41rn
#462945

I definitely FEEL YOUR PAIN;!! Similar situation when I changed to new AT&T U-Verse and internet service.

There has to be a way to take legal action because these companies are dishonest and out and out liars on the phone. They will promise anything and everything to get consumers to change. It is a pain to go back and change back and THEY know it.

Most likely we try to work things out. Is there a legal action we can take.We need to band together and demand fairness.

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