My husband just received his bill from Comcast for Internet and phone service. It was almost $300, much more than twice the price he was quoted on the phone.
Comcast did the exact same thing to me a year ago, so I warned my husband to take notes. He did, and they quoted him the same prices they quoted me a year ago: $25/month for the first six months, then $45/month for the next six months. But he was billed for $60/month plus an $80 install charge plus a $35 activation fee, plus charges for two modems he did not ask for nor receive.
How do we get a government agency to look into this? When you take an additional two hours of your time to get through their automated phone system and argue with them, they apologize and explain that their computer won't let them adjust the amount. The customer should pay the extra $100 to $200 dollars and expect a reduced bill sometime in the future.
This is highly dishonest and probably illegal. Comblast has been doing this to their customers for years:
* They quote a low price to get you to sign up with them.
* They bill customers more than twice the quoted price.
* They force customers to pay 3 to 4 months in advance, making money off of our money.
Product or Service Mentioned: Comcast Internet Service.