Comcast sent me the wrong equipment and overcharged me by $40 on my first bill. I had to go to the store to change the box, waited 1.5 hours in line, and the new box they gave me did not work.
Not only they never fixed the first bill, now they are also charging me a modem fee even though i have owned my own modem for the last few years. To add insult to injury, they are charging me "service change fees" and late fees because I refuse to pay for services I am not receiving.I have spent at least 3 hours with customer service and each one assured me everything would be taken care of but they continue to add new charges every month.
Monetary Loss: $100.