Two months ago I agreed to a new contract for two years.I really only wanted a one year contract, but was convinced by their representative that a two year contract would lock me in so I would not face an increase next year.
I was told my cost per month and that I would not have to worry about my rates going up. I just received my new bill, and it has gone up an extra $11.18 When I called Xfinity and explained about my contract , I was told my bundle rate did not go up. My equipment is what went up. So much for an honest representation of what you are signing up for.
When asked about canceling because of my disgust with the company, I was told it would cost me an early termination fee of $220 . It would have been $240, but since I had the contract for two months they took off $10 per month. Let's see: If I don't cancel, I pay an extra $11.18 per month until my contract is over. If I cancel , I pay $10 per month in a termination fee.
These people are not dumb. I am the dumb one.
I wonder over the next two years how many times they will increase my equipment fees?SHAME ON XFINITY
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|Value for money|
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|Exchange, Refund and Cancellation Policy|