I had Comcast Xfinity internet connection (Account # - 8772 10 557 0752713). I had closed the service on 01/22/2011 and the prorated refund amount was USD 23.65.
I was told within maximum of 4 - 6 weeks I will receive the refund amont at the forwarding address I had provided at the time of account closure. Now it is more than 2 months, but I still have NOT received the refund amount. I have been calling for last several weeks to get the status. But no one is providing any information.
Every time I call, they say that they are raising an escalation and I will get a call from the team within next 24 hours. But till date I have not received any call from Comcast.
Now I am completely stuck as I have no other alternate option to reach out to comcast to resolve the matter. As this is going on for ever, last week (on 03/19/2011) when I talked to the customer care person (Name - Jennifer, Badge # - 5172) and she was not able to provide me any solution I had asked for her manager.
Then I talked to the manager (Name - Amanda, Badge # - 1825) and she assured me that I will get a call by 03/21/2011 because she is logging an excalation ticket. But till date (03/26/2011) I have not received any call.
Monetary Loss: $24.