Andover, Massachusetts
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
0 comments

1. Comcast sales contacts my bride and offers "free upgrade to X1 platform".

2. Bride asks - "you sure this does not change the bill?"

3. Comcast: "no change"

4. We get an e-mail same-day saying bill goes up $30 per month

5. Call Nadia at Comcast: "Oh, your bill will be the same"

6. Me: "Put that in writing?"

7. Nadia: "Oh, the back end is separate, and we have a notation not to change your bill"

8. Me: "That's bull*&^*%. Change it back!"

let's see what the folks who maybe listened to the recorded conversation have to say.....

effin ***

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Comcast Cons: Billing practices, Hidden charges and fees.

  • Cable Internet packages
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