Andover, Massachusetts
Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability

1. Comcast sales contacts my bride and offers "free upgrade to X1 platform".

2. Bride asks - "you sure this does not change the bill?"

3. Comcast: "no change"

4. We get an e-mail same-day saying bill goes up $30 per month

5. Call Nadia at Comcast: "Oh, your bill will be the same"

6. Me: "Put that in writing?"

7. Nadia: "Oh, the back end is separate, and we have a notation not to change your bill"

8. Me: "That's bull*&^*%. Change it back!"

let's see what the folks who maybe listened to the recorded conversation have to say.....

effin ***

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Comcast Cons: Billing practices, Hidden charges and fees.

  • Cable Internet packages
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