I don't even know where to begin with this company.
First off, I get a mailing from them offering me a Triple Play Bundle at a low price, but when I call they say it isn't available to me. So I ask why did you send it to me then? I was told it was a mistake, yet I get one every month! I was offered the service, but at a much higher price, which I did not take.
Secondly, we had a representative call us and offer us a Triple Play Bundle for a certain price. We took this deal because it was so good. Problem is, we were charged more. When we called we were told that was the right bundle but not the right price. We argued their representative told us this and they need to honor it. We have to call every month to argue this point with them!
Third, our bill comes every month different. It's difficult to read. I never know what it will be because they change it every month. I have a Triple Play Bundle but get charged separately for all three services. Then when we changed service within a month, they charged us an entire month at what we had and then charged us for the new service from the date we got it. Why wasn't I credited for the half month of service I had originally that I did not use? Many people don't take the time to look their bills over and I'm betting Comcast knows this and uses it to their advantage.
Bottom line....this company is bad news. Unfortunately, they have monopolized this area and there isn't another company I can switch to. I'm beginning to think no cable, internet, and phone is better than dealing with this company!
Product or Service Mentioned: Comcast Bundle.