Not resolved
2.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
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One TV box went bad, called for a new one. It was never shipped but I was charged $15 for shipping on my bill.

10 days later I called to ask where it is. Again they charged $15 and didn't ship it. Called again 4 days later when another tv box went bad. They had no record of the 2 orders.

Sent a technician out to check them. I had to agree to a $60 charge in case it was my fault. The tech replaced 2 bad boxes but I was charged the $60. I called yesterday and the agent said he would remove the charges but he didn't.

I tried calling 4 times today and got only music.

No agent in any department.

I am distressed at the bad agents working there and the $90 charges which they did not remove and I can't get through to billing or anyone there!

The modem went off 4 times in a week as well. Their equipment and customer service is pitiful lately.

Reason of review: Poor customer service.

Monetary Loss: $90.

Preferred solution: Full refund.

I liked: Internet speed, Speed of service when it works.

I didn't like: Customer service, Scammy and confusing billing scheme, Billing and customer service, Billing.

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