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My account has been suspended with a past due amount of $900 due to failure in their IT department to address the my account app. Issue with auto pay.

I have been a customer since 2011 and somehow I got 3 payments behind and never notified by the app, mail, nor an email and even when I would log into the app it said 0.00 due. Now my service is interupted, I checked my account and they never drafted it and the last four digits of the account number they said i missed two payments from was not my ccount. I am a pissed consumer and thinking about pulling the plug. I paid them 300 and was told i could get 10 day extension to catch up and they turned my service off a second time!

I get tired of telling the same story and they do not read.

I am three months behind because of xfinity faulty app. "Firestick here I come"!

Product or Service Mentioned: Comcast Account.

Reason of review: Problems with payment.

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