COMCAST arbitrarily changed the schedules TWICE without any prior notice or consultation and pretended that the rescheduling never happened and I confused the dates.
On June 21, I did live chat with a COMCAST assistant and disconnection of the Internet service was schedule for June 28. However, no one showed up on June 28! After I waited for COMCAST's technicians the whole day, I called COMCAST and was told that my appointment was ORIGINALLY scheduled for July 2, not June 28. They should be ashamed of themselves for telling such a lie. If I had been told that all of the COMCAST technicians would be so busy during the high season for moving and could not help rescheduling my appointment, I could understand the situation. However, they lied to me about the appointment. I still keep the record of the live chat stating that the appointment was originally planned for June 28, not July 2. I think that after COMCAST rescheduled my appointments, the company removed the record of the original schedule to pretend that the rescheduling never happened.
Anyway, on July 2, I waited for COMCAST's technicians the whole day again, but no one showed up again! When I called to COMCAST, I heard that this time, my appointment was ORIGINALLY scheduled for July 20! Do I have to pay one more month because of the company's reschedule and lie? I am moving out next week! They messed up my moving schedule! I was so upset and the assistant let me talk to his supervisor, who advanced the appointment from July 20 to July 5. This time, I hope to meet real human beings sent from COMCAST.
Product or Service Mentioned: Comcast Internet Service.