Marshall, Texas
Not resolved
2.1
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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1 comment

I did contact Comcast without any help. I wrote the attorney general with a consumer complaint; comcast responded but again it could not be resolved.

Again, there is no way to prove my usage from my home and comcast has no proof to show me of how they validate my usage from my home either. So I have been charged roughly $300 or more in the past 3 months of over usage. Being on social security fixed income below the poverty level this impacts my life tremendously. This needs to be CHANGED!!

Plus Comcast has routinely added services not pertaining to my billing such as "Broadband" (not ordered), "Reconnect fees" (Not happen); etc etc.

I have to call billing every other month or so to remove billings they pull out of the air to attach to my billing. I do not trust anything they do due to their repeated misconduct with billing!!

Reason of review: Fraudulent management of billing.

Monetary Loss: $350.

Preferred solution: Full refund.

Comcast Cons: Fraudulent billing practices.

  • Fraudulent Billing
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ActualLemur
#1660246

They won't. This is undoubtedly how they got to be the biggest com company.

Brags about how they don't have to "run down customers" to keep profits going big. Read it on Yahoo News. Yes, they lie to potential customers, defraud the customers they snooker into b.s.

agreement packages. Try to enforce the early termination fees because of THEIR failure to provide service, failure of real customer service, and failure of ensuring customer rights to terminate if they the company fails to provide what they promise and at top quality.