Arbitrary billing of services added; impossible overages without any logs or facts for the consumer to validate their usage nor Comcast validity of billing overage
I did contact Comcast without any help. I wrote the attorney general with a consumer complaint; comcast responded but again it could not be resolved.
Again, there is no way to prove my usage from my home and comcast has no proof to show me of how they validate my usage from my home either. So I have been charged roughly $300 or more in the past 3 months of over usage. Being on social security fixed income below the poverty level this impacts my life tremendously. This needs to be CHANGED!!
Plus Comcast has routinely added services not pertaining to my billing such as "Broadband" (not ordered), "Reconnect fees" (Not happen); etc etc.
I have to call billing every other month or so to remove billings they pull out of the air to attach to my billing. I do not trust anything they do due to their repeated misconduct with billing!!
Reason of review: Fraudulent management of billing.
Monetary Loss: $350.
Preferred solution: Full refund.
I didn't like: Fraudulent billing practices.