I called this past Friday, very reluctantly I might add, to switch my service from Verizon to Comcast in an effort to save some $$. While I was speaking to the guy I tried to get a weekend install but was not able to so I agreed to a Monday install between 4-6.
I get an automated call on Sunday to confirm my install between 3-5, not the time slot agreed upon but ok. The tech calls me at noon on Monday I am in your area can I come early, my reply no I will see you at three as agreed upon I am at work 45 minutes away. Call back a few minutes later, can you buy a router we don't have any in the warehouse. My reply yes I will go buy one and you will deduct from my bill, ok he says.
Then I leave earlier as now I have to go out of my way to stop at Walmart and buy a router. Go home no tech shows up. Call Comcast. We can't do the install tech came at noon and saw no line going from the pole to your house he put in a construction ticket at 12:55.
I asked why he did not call me so I would not have made the trip home. I am asked if I want to log a complaint and have his supervisor call me. You bet I do. I want compensation for my time too.
We can give you a $20 credit off your bill. Now they have to do the dig and after i notice the ground dug up I can call them back to schedule an install, they can not call me. Really $20 you just cost me about $200. I called Verizon renegotiated my plan, got a few bucks off.
It will be a cold day in *** before I ever deal with Comcast.
Can't wait for his supervisor to call me. They don't even have me yet and already I am treated like ***.