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Comcast in Alpharetta, Georgia - No Service 1 week and Counting!

1.4
Details
After i upgraded my Service from Basic to X1 Starter, comcast asked me to get the new Cable box which i got and was communicated it will work as soon as i reach home. It has been 1 week, i have spend 1-2 hrs everyday to call only to hear appointment is for tomorrow which never comes. 4-5 Tickets created, Escalations done. Only thing they are prompt about is charging extra over 300GB limit promptly. I feel tired of dealing, calling them now. Need to see what to do next.
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Review
#776098 Review #776098 is a subjective opinion of poster.
Cons
  • Billing customer srvice
  • Lies about pricing
  • Cable service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • worst company
  • Comcast fees
  • Fraudulent Charges

Comcast in Eastgate, Washington - No Service after upgrading to Higher Package, 1 week and counting!

I upgraded to Digital Starter Package and was told to get new Cable box from Service Center, visited and got it and was told it will work immediately. Started the new Box gives error. 4-5 Tickets, Escalation Tickets created so far. They get closed with no resolution. Every day i call and spend 1 hour on call and finally told next day someone will come. Ruined my long weekend and whole week and counting and will be paying on top for this *** NO service. Terrible Service but extremely prompt in charging over 300GB data usage. I think i need to file a complaint with some Bureaus at this time.
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Review
#775988 Review #775988 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Bellevue, Washington - Website unuseable

The website is unusable--each time you try to change screens you have to log back in (even though you are already logged in) and then get re-directed to Loopland and die there. Total apathy.. Was simply trying to do recon and research re: an upgrade but that is impossible. You would think they would be all over that, but alas...Ponderous, man, ponderous. They should aspire to just stink--there's an level of service in America they can aspire to--not there yet, though.
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Review
#775815 Review #775815 is a subjective opinion of poster.
Reason of review
Damaged or defective

Comcast in Park Ridge, Illinois - Terrible Reliability, Quality and Customer Service is Absolute BOTTOM

2.8
Details
I have had intermittent service from Comcast since moving to Park Ridge in August, 2015. The internet is completely unreliable but the most exasperating problem is the total lack of concern and response by their customer "no-service" department. I have wasted hours on the phone with Comcast even opened a case with the Corporate Executive Customer Relations Department (Don't waste your time) - promised a call back - nothing. A technician was supposed to be here at 8AM today - no show. Not sure who negotiated this franchise contract in Park Ridge but they should be held accountable. I dont like a company or anyone taking my money but failing to delivery what they sell. Comcast has proven they have no fault tolerance in their network or redundancy to prevent the unacceptable outages. Im checking for a better and more reliable customer focused provider. Comcast does not deserve to be in business.
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Review
#775760 Review #775760 is a subjective opinion of poster.
Cons
  • Unreliable service
  • Customer service
Reason of review
Problem with delivery
Loss
$250
Preferred solution
Let the company propose a solution
2.0
Details

Update by user Feb 21, 2016

Now they claim it's the FCC fault for raising the fees!

Original review posted by user Jan 21, 2016

Changed to the X1 platform that they said was the best thing since sliced bread and wouldn't have anymore problems with their service! It has been nothing but problems. The DVR and Modem has been replaced several...
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4 comments
Mike_mn
#1115278

I woudl recommend getting your own cable modem. I have the Motorola SB6141.

It's DOCSIS 3.0 343 speed gigabit. Motorola has updated these for 2016. They have versions with higher speeds, and, 1 with a built in wifi router.

I also have there monthly house service that I used a few times that saved alot.

I need to cancel that.

I exhcnaged the setyop box for a cablecard that I use in a 4-tuner Centon card that I run on a Win7 Media Center desktop. I stream over my network to an XBOX360 as a media extender to my 60" led tv. I also added 1 4tb WD Purple drive to use for the recordings on the Desktop.

Nice setup, and very reliable. As reliable as the Comcast cable TV service.

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Review
#775433 Review #775433 is a subjective opinion of poster.
Pros
  • Internet speed
  • When it works right
Cons
  • Online representives follow throgh
  • Lies about pricing
  • Bait and switch tactics
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Let the company propose a solution
Tags
  • Deplorable service
  • Billing Complaint

Comcast in Cromwell, Connecticut - BOTTOM LINE .... YOU SUCK !!!!!!!

Just had comcast one day and internent has been cutting off as well as tv Worse customer care EVER !!!!! We will be switching back to frontier for monday as well the sales rep forest what a FAT LAIR you are with your so called best service and prices etc you ALL suck ! Technicians show up without appointments or calls ahead to let us know they are coming. Took technicians over an hour with customer care on the phone. Customers beware for the scam
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Review
#775387 Review #775387 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast in Maidens, Virginia - Complaints

Talked to 7 people 2 who can not speek or understand english, 2 who did not know how to do thier job 2 that hung up while I was waiting. Told we wanted to cancealed are phone said we would get a double play. Then transfered and hung up on. Next person when I called back said there was no deal like that. So who knows anything there! Looking somewhere else for service cause yours sucks. Your people made the mistake at first, so why is the consumers the one who suffers. You as a company do not care about the customer.
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Review
#775377 Review #775377 is a subjective opinion of poster.
Reason of review
Poor customer service

I've been with Comcast 14 years and they finally failed me like my friends

After 14 years as a happy customer with my only complaint a faulty box you are going to loose me. I work nights and do not watch much TV and you took away my favorite channel spike. You are like the rest all trying to push higher packages for one channel . I'LL BE DUMPING YOU FOR ANYTHING ELSE. LOYALTY IS A WASTE. I guess america is just a bunch of *** where all companies are just looking to raise there customers prices . Yes I am truly fed up with this company and will have to find a way to another company
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1 comment
Mike_mn
#1101296

The new business SOP is that the customer is as only good as their last payment!

Review
#774249 Review #774249 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast in Miami, Florida - Internet robbery

I am thoroughly upset with Comcast. I switched over to them from directv and have been a loyal customer for years despite the ridiculous price hikes. Recently, I received a text message saying that I went over my 300GB limit (within 20 days!!!). I have never been notified that my plan would change and that I would only be able to use this amount of. Come to find out last November they have decided to cut unlimited plans unless you want to pay an additional $30 a month!!!!! this is ridiculous and they should be ashamed of themselves. If you choose not to pay for the unlimited they charge $10 for each additional 50GB......
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Review
#774237 Review #774237 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast and DMV 2 Peas in a Pod

1.0
Details
Costs go up, service goes down. I am tired of returning "boxes" to try and solve their problems and then have to reprogram all my information! Is Comcast inconvenienced? No, I am. I have to disconnect the box and drive it back to them. Had a service person at the house and that accomplished nothing. So here I am again watching my recordings lock up and strange channels pop up. So yet another trip back to Comcast with my box under my arm......... Comcast makes the DMV look good!
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Review
#773936 Review #773936 is a subjective opinion of poster.
Reason of review
Bad quality