service customer service customer phone internet cable bill problem people account

Incorrect billing | Comcast review from Pittsburgh, Pennsylvania

1.0
Details
I am being billed for service when I didn't even live there. Comcast is saying that I never called to have the cable shut off. I have a lease saying that I didn't live there anymore. was told as soon as I return the equipment account would be cleared. NOT TRUE! Have a receipt of date when the equipment was returned. I have spoken to the Executive Care Team in Philly, they will not even listen to what I am saying. They only go by what they have in the notes.
View full review
Review
#797414 Review #797414 is a subjective opinion of poster.
Product
Comcast Account
Cons
  • Customer service representative
Reason of review
Poor customer service
Loss
$221
Preferred solution
Full refund

Slow speed | Comcast review from Atlanta, Georgia

I signed up for 50 Mb download's per month. I don't get that speed. Sometimes it's so slow it is as bad as dial up. I want competition. They have monopolized this for far too long. I have Google coming to my area and I cannot wait. Every time I call they state that it's in my system. Yet, all my neighbors complain about the same thing. They have given up and gone with AT&T. But, since Google is coming this summer I will go with them. D monopolize this ridiculous company that steals money.
View full review
Review
#797368 Review #797368 is a subjective opinion of poster.
Reason of review
Bad quality

Complaints about Comcast

1) This online site name for one. Pissedconsumer.com. Why not say customer complaints which is a lot less offensive. 2) You gave me 300 channels when I regularly watch 5 channels. You are giving the consumers and charging them for what they don't want and that is called communism. I wanted Turner Classic Movie channel and you told me I had to get the entire sports package in order to get it. 3) There are fees on the bill that I don't understand. I called customer service and all the rep did was read the bill with no explanation about the fees. 4) I am a great customer. I always pay my bill on time. I lost my job and was late on my home phone bill by days and you turned off my phone with no notice. Why not look back at a customer's history and cut them some slack for being a great customer? 5) I remember when I saw the streets dug up and cablevision cables put into the ground. I got an ominous feeling - now we will have to pay for TV and watch the channels you give us. The ominous feeling was for more than that. You charge astronomical prices, your customer service is terrible, I recently called Comcast and almost had an anxiety attack because the service was so terrible and it's not the first time, I upgraded to more channels because I was told it was cheaper and the next bill was over $300.00, with this upgrade I got Showtime for free and I was changing channels and came upon a *** movie - with the upgrade I had to get Showtime - I didn't have a choice not to have *** coming into my home. I have said terrible but you are evil . I have gone down to basic paying 16.00 a month until I can order and pay for only the channels I want at a very reasonable cost -RCN has started doing this... On average 200.00/mo for each customer - what do you do with this money. I pray that you will be shut down permanently and your money goes to lawsuits galore. What I have written about is only the half of it.
View full review
1 comment
Anonymous
#1117458

I agree, we changed to AT&T when we moved, with Comcast for over 37yrs, no discount, deals, had to get a land line didn't want that just to get a better price, it's insane what they charge, a car payment for one....who can afford over $200 to watch the same channels every day. Get rid of them!

Review
#797188 Review #797188 is a subjective opinion of poster.
Service
Comcast Tv Service
Reason of review
Problems with payment

Comcast - Account Review from Brooksville, Florida

1.0
Details
Comcast filed a collections action against my husband's credit report because we were "tied to the address of the account." He lived at that address 34 years ago with his ex-wife. His SS number is NOT tied to the account and because they don't want to do due diligence, we have to hire a lawyer! Horrible company with no clue what impact their negligence and false reporting can do! My husband has cancer and this error on their part is having horrible negative implications on us!
View full review
Review
#796834 Review #796834 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service

Comcast Cable Tv Review from Stowe, Pennsylvania

3.4
Details
Comcast cable tv is out of control ! I initally started paying $47/mo...now over $107 !! w/no premium channels ! Triple-play seems cultish...can't speak 2 any representative without getting it shoved down my throat. Apparently all reps r taken into an incense-filled room dominated by white-cloaked monitors that have them chant "triple play, triple play" until they r zombie-like. Pixelated channels, sound missing 4 extended periods, WAAY 2 high-priced & channels that disappear with no warning. I had been enjoying CMTHD (ch883) 4 years & suddenly, with no explanation, I am not authorized 2 view it !! No reduction in price, no adjustment 4 periods of downtime...really frustrating.
View full review
Review
#796710 Review #796710 is a subjective opinion of poster.
Reason of review
Pricing issue

Sales Tactics | Comcast review from Boca Raton, Florida

To Whom It May Concern, If anyone: Want to report a possible "illegal" if not totally unethical sales tactic being used by Comcast / xfinity by one of your sales representative "Christian". Our Community Association entered into some sort of agreement to use xfinity for our TV cable service. The "Equipment Receipt and Service Authorization" ("Authorization") FL1054192" my wife signed makes no reference to our home land line, yet somehow your representative was able to cancel and port our home phone number from AT&T to Comcast without either party contacting us for approval. This is a number that we have had for over 30 years, tied into our home security system, our 911 service (if ever required) and used for business calls, including showing it on stationary and business cards. Do you realize how many people we know over all the years have this number? There was nothing in the Authorization that permitted Comcast to do this. It took 5 days and countless hours on the phone to restore service, which (hopefully) is scheduled for tomorrow (2/24/16). This type of oral bundling of other services should not be allowed and the agent terminated. Also there should be regulations in place to require the holder of a telephone number, in good standing, to have to approve the porting of a telephone number, in writing, before it is done. We are on our 6th day without service do to this snafu. Bob Wynn
View full review
Review
#796097 Review #796097 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

The two year contract agreement only applies to the consumer | Comcast review from Jacksonville, Florida

December 2014, misquoted the total monthy cost of the package I was sole. I emailed upper management and got the price adjusted to what I was quoted. Six months later the cost shot back up. I called on June 23, 215 and was able to get it back down. This rep told me I would have to call every six months to have the price adjusted. So six months later, like clockwork the price shot back up. I called and was refused any adjustment. So not my bill is 34 bucks more than the two year (locked-in) contract price. Bait and switch is the name of the game. Will be dumping them the end of this year....would do it now but they will charge 100 plus bucks to cancel or change my contract.....contract only applies to me. What a *** poor company. My son will also be leaving them.
View full review
Review
#795946 Review #795946 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Comcast Business Terrible Customer Service

2.0
Details
I ended my service 4 months ago with Comcast and am still fighting with them to stop billing me, they forgot to mention I needed to fill out the termination request 60 days in advance, after that was satisfied, they still can't close the account after numerous calls with customer no-service. Comcast sucks for a small business . Avoid them at all costs, They act like they dont care, put you endless hold, rude, even been disconnected while on hold. The problem is not much competition.
View full review
Review
#795608 Review #795608 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Fast internet
Cons
  • Customer service incompetence
  • No attempt to try and please us
  • Fraud
Reason of review
Poor customer service
Loss
$650
Preferred solution
end my account - stop billing me

Comcast - Installation Review from Chicago, Illinois

2.0
Details
Comcast is so full of ***. They told me 44 for my bill plan. Then it's 61. Never mind the fact I was charged twice for installation. Then when I call corporate they are telling me the noted that were made. I said that's wrong listen to the call. Oh it too far back. Well what's the point of recording. Then they said they would give me 10 off. I call back because I setup automatic payment that didn't happen. Got a late fee. And tell me no you weren't suppose to get 10 off. But your representative told me I would. They said oh were going to send her to counseling for product. WHAT DOES THAT HAVE TO DO WITH MY BILL RIGHT NOW. You're going to get different answers everytime. They are fraudulent company. Plain and simple
View full review
Review
#795309 Review #795309 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Problems with payment

Worst company EVER! | Comcast review from Chicago, Illinois

Comcast sales, account services have been MISLEADING, unprofessional and un-knowledgeble. I was contacted for MONTHS to change my service to X1, which I continued to decline. Eventually I complied based on a sales rep informing me that I would received the same service package with a better OS. I switched and have been in Comcast *** every since. I've been charged more because the package changed. HBO continued to disconnect on it's own for months, my daughter's service went off for 2 weeks, they switched my package the repeatedly attempting to restore the package I initially had. I was informed that my evaluation period started over with the new package, but I shouldn't have a problem from "this point" being the beginning of January. That evening AGAIN i couldn't get any of my premium channels. At that point I cancelled service, just to go on the the "Disconnection Fee Game!" I've had 3 reps assure me that my account would be adjusted, which I am beginning to believe that "ASSURE" at Comcast means "you're screwed." I just received a call from your pre-collections that I am being charged $269, which I WAS ASSURED WOULD BE WAIVED. Then came the "transfer" game where I was transferred to three different departments, to the end game that always seems to happens... THEY DROP THE CALL. Which leads me to this email. This is the WORST SERVICE I HAVE EVER RECEIVED. I work help desk. I worked for CCC, US Cellular, Tribune and Wachovia, and I know that what I have experienced is UNHEARD OF. We have one time waive fees for accounts, and if a person has been as INCONVENIENCED as much and as often, as I have, the tapes would have been reviewed. Yet, a month later I still have this on my record. I have worked hard to fix my credit and comcast is working to undo what it has taken me a few months to do. And all of this is based on lies, misleading information and inability to do what was promised by your staff.
View full review
Review
#795273 Review #795273 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$210
Preferred solution
remove from pre-collection and balance removed.
Tags
  • Comcast complaints