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1.6
Details
Comcast absolutely sucks. Had a storm that took out electricity and cable on a Friday afternoon around 3:00. Electricity was back up in 30 minutes. Cable however took over 6 hours to restore. No phone, no cable, no internet. Called Comcast about refund for...
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2 comments
Anonymous
#1256887

Greedy....you dont even pay 30 or even 15 a day for cable, and you said yourself it was only out 6 hours

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Review
#784953 Review #784953 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction

Comcast - Bundle Review from *** Georgia

2.2
Details
This is derek. I ha e internet with comcast for 8 years and wanted to bundle my TV and Internet with in February of 2016. They first missed there schedule day to come out and install a filter on my lines. Then they was going to charge me $50 for a tech to come out and hook up the cable boxes. I said no because i should be able to hook them up my self. Will the dvdr was the first box i hooked up and called them to activate it and as soon as i did the box was giving me an error right a way. Long story short i spent 4 hours talking to a about 5 people about the problem and was given missed information and lied to about a tech calling me back within an hour. Each person was very rude and did not want to listen to me about was going. They aas going to waive the fees because of the problems i was but i would have to wait 4 days before someone comes and if they do. At this point i don't trust them anymore. You would think being with them for 8 years they would do all they can to keep a customer but they don't care. I asked them to make me an offer to stay and all they could do is take $50 off my bill for one month and give me a free premium channel for three months really. Really is that the best they can do?! So I'm ditching comcast in going to AT&T U verse Internet as of February 2016.
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Review
#784468 Review #784468 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Cable Review

2.3
Details
Customer support stinks. 3 days trying to straighten out a bill only to get a very rude agent by the name of Lester. Would not letme speak to a ssupervisor. WTF! Finally had to tell him to disconnect my service after several years a customer.
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Review
#784315 Review #784315 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast service is the worst!

I spent 4 hours trying to fix my internet problem. I called around 8 pm and they reset my modem, and problem still persist after 10-15 min. Then, after trying for hours! to be connected back to a agent! they either don't hear me or they hang up or get transfer and wait infinitely for an agent to pick up. So after 1.5hr trying to be connected, i decided to go online and have a live-chat so that the person tells me that comcast decided to discontinue service with my modem without giving me a notice before so i can buy a new modem and not be stuck at home without internet! And, when you go to their website, the page says that my modem has not end of life! and when i mentioned this to the agent i am chatting with, she says, "oh, websites needs to be updated" But now! if that happened with the modem i have right now, what guarantees me that they one you recommend me is efficient? since everything with comcast has been a pain!! Comcast Service should definitely be over and better services should be provided in the South!
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Review
#784199 Review #784199 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Full refund
1.4
Details
I don't have room for the detailed summary (it's 4 pages single spaced). We've been without cable for almost a month - multiple technicians and phone calls each telling us they promised to resolve our issue (1st technician never showed up despite us waiting for 2...
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1 comment
Anonymous
#1112435

TYPICAL COMCAST

Review
#783995 Review #783995 is a subjective opinion of poster.
Cons
  • Unfulfilled promises
  • Incompetent reps
  • Have to call multiple times to get a good call center person
Reason of review
Poor customer service
Loss
$3500

Comcast in Port Ludlow, Washington - Charged for non existent service

Your technician was NOT able to connect broadband up to my home (515 22nd ave, seattle wa 98122), but I was charged anyway. After several calls to comcast to get you to stop billing me for non existent service you finally stopped after about 5 months. Then you put a negative entry on my credit report...for an account that NEVER EXISTED.... I''ve filed a complaint with the FCC and local BBB as well as all 3 credit agencies.... I would be nice if Comcast would do the right thing and remove the negative entry on my credit....once again for service that you NEVER PROVIDED..... I have no idea what my comcast account number is since I've not had service at this address EVER.... my phone number is 512.569.4895...please call if you want try and undo the damage you've already done to me....
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Review
#783827 Review #783827 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast - X1 is Xcruciating disaster

Last night I installed the "free" upgrade to X1. DISASTER!! Oh, it's easy enough to plug in. The disaster is that Comcast doesn't have the bugs worked out of the system and billing is screwed up! The system initially worked on some of the channels. But when I switched to AMC (which is a channel that I pay for), it told me that the channel was free with my subscription, but I would have to log on to xfinity.com and add it to my lineup. So, I logged onto xfinity.com and looked around for 15-20 minutes to see if there was some channel lineup selector. I then poked around parental settings to see if maybe that was the problem. Seeing nothing at xfinity.com, I called Comcast on the phone. The automated answering voice asked me if I was calling to activate. Although I did not see anything that said I needed to call to activate X1, I said yes anyway, since you generally have to activate a new box. The automated voice checked my account and said that all my equipment was activated—so apparently that wasn’t the problem. After the usual *** to get a human, I got some woman who didn’t know anything about X1 and who switched me to Tim in the X1 department. I explained the problem to Tim that the system wanted me to add AMC to my lineup—whatever that meant. Then, he asked if there were other channels that were a problem—and I had visions of making this same phone call 10 times to Comcast, each time I found a channel that needed to be added. After 15-20 minutes, he couldn’t figure out the problem and switched me to technical support. Technical support said they didn’t know anything about it and that I would have to talk to the X1 department. Typical. When you get switched around at Comcast, you generally have to go back through the annoyance of all the “what’s your address, what’s your mother’s maiden name, what’s the last four digits of your social security number” etc. Plus, I had to wait each time that they transferred me. When I got transferred back to the X1 department for the SECOND time, Eric said that he knew what the problem was and that the device needed to be activated. I didn’t even bother to tell him that the automated answering voice said that all my equipment had been activated. Then he starts asking me in what sounded like an accusatory tone about how many setup boxes I had—like I had too many for my account and asks me to start reading him the serial numbers on the boxes that I had. A month or so back, one of my setup boxes died and I got a replacement from the Comcast store. That alone was a pain in the backside since it was 30 minutes from my house and neither Comcast’s website nor Google maps had the right location for the store. I finally asked some man at a Comcast Spotlight location (whatever that is) how to get to the right place. Anyway, the replacement was as big as a VCR unit, was clearly old, scratched up, and used. We had to set up a TV snack table next to the TV for it to sit on because it was so big. Looked like ***. I called a week later over some billing question and mentioned the beat-up unit, and the representative offered to send me a new one by mail. The new one arrived, and I mailed the beat-up one back to them the very next day using the pre-paid UPS mailing label they gave me. So, I explained all that to Eric and told him I had three setup boxes in my house right now—the new X1 that just arrived, a disconnected one that I would mail them tomorrow, and one in our den that is part of our two-box account. I told him that the other unit had been mailed back to them via UPS, although I had no idea if they had received it yet. At this point, I had been on the phone with Comcast for ONE HOUR. That doesn’t include the 15-20 minutes I spent on the computer. Eric waved his magic wand and fixed whatever needed fixing for the TV to work. The final insult was the Comcast e-mail that I got the next morning. It included a $50 professional installation fee and charges for extra setup boxes. Charging me for professional installation when they mailed me the box and I installed it myself??? Unbelievable! So, I had to call Comcast again to clear that up. Comcast is in over its head with X1. Can’t wait until Google Fiber buries them.
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Review
#783571 Review #783571 is a subjective opinion of poster.
Cons
  • High cost
  • Bugs in system
Reason of review
Bad quality

Comcast - Tv Service Review from Front Royal, Virginia

1.0
Details
Had the self install kit sent to me and it would not work when i hooked it all up, waited 4 days for tech to come figure out the problem and once he did and got it working he said before he left that the box in my room wouldn't probably work properly and if not to take it back and trade it out, so needless to say it kept freezing up so i took it back and traded it out and even the new box did the same thing called him back out here and there were loose connections that he left loose on his first visit. So now, even the 2nd box is freezing up as well as another box in the 2nd bedroom and upon texting him this morning he says trade them in, NO i went to the office and scheduled an appointment for him to come FIX the problem! I pay 155$ per month 4 service i want it to work properly i dont want to deal with this *** all the time. No wonder Direct TV is #1 in TV sales. Thinking i may go bk to them.
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Review
#783456 Review #783456 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast in Elk Grove Village, Illinois - Issues with Customer Service & Privacy - not BBB accredited?

1.4
Details
As most people I don't like taking my time out of our busy days to write a review on companies. (But for those who do, we do appreciate it) Just recently cancelled my service - I was told to wait till they receive equipment back before they can decide on the final. First they offered me a free pick up by a technician - but technician never came. Two weeks later, after another conversation they said it would probably cost me extra if a technician were to come to pick it up. Alternate route was to ship it through UPS but if you didn't keep a return label that they "supposedly" provided at the original install date(which was 2 yrs ago) you would have to pay extra for UPS shipping. In the mean time I'm getting called every day and I am forced to explain this whole story and at the end of the conversation nothing get resolved. it seems customer service personnel located in Philippines do not deviate from the script they are reading to us and I doubt they understand the whole story.
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Review
#783040 Review #783040 is a subjective opinion of poster.
Pros
  • Internet when it works
Cons
  • Inability to resolve problem
  • Unreliable service
  • Internet service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Fraudulent Charges

Comcast Cable Service Review from Lockport, Illinois

1.0
Details
Got x-1 on 1/12/16. Several calls totaling well over an hour, the so called glitches in the system were fixed. 2 1/2 weeks later, equipment failed. 1/29/16 spoke to Starkeshia, who after many attempts, was to send a new box (waiving s/h fee) for Comcasts failed equipment. After receiving an email notification on 1/30/16 that I had been scheduled for a service visit for 1/31/16 @ 8 am (a Sunday) and was being charged as well, I called and spoke to Sabhan. She assured me that she would send a box ( no s/h) and cancel the service appt, after telling me the box had never been ordered. On 1/31/16, I received yet another email charging me for s/h. I called once again and spoke to Lauren who assured me that she would credit me the s/h and send the box priority mail. I came home from work on 2/2/16 to find the box had been delivered. THE WRONG BOX!!!
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Review
#782695 Review #782695 is a subjective opinion of poster.
Reason of review
Not as described/ advertised