Comcast
Reviews and Complaints
I absolutely dislike this system. I change my password then its not accepted. If I had a choice I would leave Comcast like yesterday
Preferred solution: I want a easy way to get service, like a person
User's recommendation: forget the computer existence or have instructions a senior can understand
I need help
Poor customer services
Preferred solution: Deliver product or service ordered
User's recommendation: avoid comcast
Terrible "Customer Support"
I do not have a comcast account nor do I need one. I have an issue with one of their lines crossing an alley preventing commercial trash service.
The first person I managed to talk to created an escalation. She was very nice, thorough and quick. They sent a tech out to look at the issue, did not follow up as promised. I spent nearly an hour between chat and the phone tree that goes nowhere trying to get tech support.
I finally reached someone who told me it would be 24 hours and they would either call me or send an email with the timeline to raise their telephone line. Three days later and still no response. If you don't have an account or do not need to sign up for one it is nearly impossible to talk to anyone. The phone tree simply ends your call.
Now the chat support will only direct me to a number that I can't get through.
This is soooooooo frustrating. Avoid at all costs!!!
User's recommendation: Nope Never
Please, I need to speak with a PERSON!!!!
Preferred solution: I prefer to speak with a person. I'm in my 70's. I don't know now to maneuver all that computer requirements.
User's recommendation: It's awful, no human contact once you sign up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lakewood, CaliforniaBilling questions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unacceptable video problems dating back to Oct 2019
credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)
Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others).
On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20.
Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic?
I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed.
They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.
- Billing policy
- Reliability
- Tv reception quality
Preferred solution: Price reduction
User's recommendation: don't get Comcast Xfinity TV in northeast Florida!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone modem issues
Preferred solution: Let the company propose a solution
User's recommendation: Resolve issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service
- Very expensive
- Way too difficult to contact
- Automated system no help
Preferred solution: Let the company propose a solution
User's recommendation: get Dish
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Riverton, UtahFind out about coverage
During the summer lightening came through my window and killed both of my TV's, I returned all my equipment from your company, and since your company refused to add me back up unless I pay.t
What I am being billed for
I need a new password for wifi
Preferred solution: Let the company propose a solution
User's recommendation: Help is good
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Francisco, CaliforniaServices
User's recommendation: Use direct if offered
Very difficult to talk to a life agent
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So, do you the "genius" think there should be a dedicated agent just sitting by the phone waiting for you to call? Gotcha...
Shouldn’t have to call multiple times to have your problem solved!