Karol R Qel
map-marker Puyallup, Washington

I absolutely dislike this system. I change my password then its not accepted. If I had a choice I would leave Comcast like yesterday

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Your customer service skills are NOTHING tempting to ask for a cable service and cannot get through by telephone number, computer or anyway I try.
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Preferred solution: I want a easy way to get service, like a person

User's recommendation: forget the computer existence or have instructions a senior can understand

Henry T Nze

I need help

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If I would have known this is how this company is I would have never sign up for a contract with you I'm a brand new customer and you're really really bad
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Anthony N Okl

Poor customer services

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so when you call comcast customer support, you get a different person every time. If you have a complicated issue to deal with, you will have to explain it several times because each time you call, you are talking to someone different...which genius thought of that system? And each "care" representative that you talk to will tell you that different things are needed to address your issue. Comcast is the most inept company.Avo
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Preferred solution: Deliver product or service ordered

User's recommendation: avoid comcast

2 comments
Guest

So, do you the "genius" think there should be a dedicated agent just sitting by the phone waiting for you to call? Gotcha...

Guest
reply icon Replying to comment of Guest-2069566

Shouldn’t have to call multiple times to have your problem solved!

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Anonymous
map-marker Grand Rapids, Michigan

Terrible "Customer Support"

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I do not have a comcast account nor do I need one. I have an issue with one of their lines crossing an alley preventing commercial trash service.

The first person I managed to talk to created an escalation. She was very nice, thorough and quick. They sent a tech out to look at the issue, did not follow up as promised. I spent nearly an hour between chat and the phone tree that goes nowhere trying to get tech support.

I finally reached someone who told me it would be 24 hours and they would either call me or send an email with the timeline to raise their telephone line. Three days later and still no response. If you don't have an account or do not need to sign up for one it is nearly impossible to talk to anyone. The phone tree simply ends your call.

Now the chat support will only direct me to a number that I can't get through.

This is soooooooo frustrating. Avoid at all costs!!!

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User's recommendation: Nope Never

Gail I Gtl
map-marker Baltimore, Maryland

Please, I need to speak with a PERSON!!!!

I arranged for my bill to be paid on auto pay! I need info from human to find out what's wrong. It's an insult to call, and not be able to speak to anyone. Further more I absolutely hate your flex box. I want to speak to an agent!!!!!!!!!!
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Preferred solution: I prefer to speak with a person. I'm in my 70's. I don't know now to maneuver all that computer requirements.

User's recommendation: It's awful, no human contact once you sign up

Tawnya Hhc

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Verified Reviewer
| map-marker Lakewood, California

Billing questions

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Hello. I'm am writing this review in regard to Comcast Cable Company. Recently I chose a internet package for my home, which was the $50 package. Somehow Comcast took it upon themselves to change my plan to the $70 plan on their own. This is not the process, and should be corrected immediately by a refund of the amount different from the start of the plan I chose. Thank youyoun
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Diane G Zzd

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Verified Reviewer

Resolved: Unacceptable video problems dating back to Oct 2019

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Comcast - Unacceptable video problems dating back to Oct 2019
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Comcast - Unacceptable video problems dating back to Oct 2019 - Image 2
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Updated by user May 26, 2020

credit on my bill and an actual fix to the root problem (dug up and replaced the cable on my street)

Original review Apr 26, 2020
I submitted a BBB complaint this morning because I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct: intermittent periods of pixilation, where picture is distorted and audio garbled.

Problem ranges from a roughly 3 horizontal bar of pixilation, to splotches of pixilation across the screen, to 75% or more of the screen being pixilated. When the problem is mild, it lasts a few seconds at a time, often multiple times an hour. When its severe, it goes on for several minutes until screen freezes, usually leading to an error (numerous errors Ive seen include: Were having some video issues. Please give us a moment to fix them.; XRE-03061; XRE-03059; & others).

On multiple occasions, entire screen goes black, & cable box is completely unresponsive so that I cant watch anything. Ive spent countless hours on phone w/ support, in chat w/ support, & in Twitter DMs w/ @comcastcares. Ive also had at least 4 visits to my home from techs. Ive tried 3 cable boxes, the most recent being a box that a tech delivered to my home on Apr 20.

Every time they perform the same troubleshooting & resolution methods, w/ no recognition of the fact that they have done these same things every other time Ive contacted them & these methods have not solved problem. Theyre using Covid-19 pandemic as excuse for stringing me along. Two problems w/ this argument: One, Ive been complaining since Oct. Two, Ive had 2 visits to my home in just this past week (last week of Apr), & these visits did not resolve problem; so how would things be different if no pandemic?

I'm requesting $15/month credit on my bill retroactive to March until problem is permanently fixed.

They say they don't do credits until after problem is resolved; doesn't that policy just disincentivize them from actually fixing it?? Others in my area are also having problems, which points to problem w/their infrastructure, so I suspect they're not going to fix the problem at all, which means I should start getting this credit NOW.
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Cons:
  • Billing policy
  • Reliability
  • Tv reception quality

Preferred solution: Price reduction

User's recommendation: don't get Comcast Xfinity TV in northeast Florida!

7 comments
Guest

Same

Guest
reply icon Replying to comment of Guest-2083502

Thank God! I never had to deal with these Com Crooks!

Guest

I have been experiencing the same issue, but all they want is money.

Guest
reply icon Replying to comment of Guest-1999010

NBC-Concast continually lies to the citizens from blowing up gas tanks for ratings to shoddy service right in your home. TRUST NBC THEY HAVE THEIR OWN BEST INTEREST IN MIND. Certainly not the customer or the citizen.

Guest

Fox news channel is the only channel that is not working.....no one at Comcast knows the answer as to why....

Guest
reply icon Replying to comment of Guest-1877687

Huh. NBC Concast is blocking the competing Network, sounds like an FCC complaint to me.

Guest

Covid-19 isn't really an excuse. It's a global pandemic that's a little more important than your TV.

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Victor F Sdc

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Verified Reviewer

Phone modem issues

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Problem with the phone service that has been back and forth for several months Calls would drop at moments notice
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Preferred solution: Let the company propose a solution

User's recommendation: Resolve issues

Chanz Sts

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Verified Reviewer

Terrible service

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Got a new modem, no directions, although it states it contained easy to follow directions. Contact Comcast, get automated system which replies to something you are not contacting them about, finally get a real person, put on hold 4 times, hung up on, promised call back in 10 minutes which came 12 hours later.3 hours wasted. Problem never solved
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Cons:
  • Very expensive
  • Way too difficult to contact
  • Automated system no help

Preferred solution: Let the company propose a solution

User's recommendation: get Dish

Gwenette Whh

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Verified Reviewer
| map-marker Riverton, Utah

Find out about coverage

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It is obvious when you call Comcast Customer Service is not the number one concern because it is GOD AWFUL!!! There 24/7 help line is named correctly because it takes all day to get an answer to your problem. What is going on Comcast? You use to be one of the best. Now your worse than most of the rest! Not the way to my heart! Please figure it out!!!!!
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Anonymous
map-marker Orlando, Florida

During the summer lightening came through my window and killed both of my TV's, I returned all my equipment from your company, and since your company refused to add me back up unless I pay.t

I returned all comcast equipment, but its showing on my phone that I havent. Please check your records.
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Anonymous
map-marker Blairsville, Pennsylvania

What I am being billed for

Yes your took a payment from Comcast and returned it to my account but it was the wrong one that was owed so I had to pay 223 dollars August 11, 202* 143 dollars was taken from my account from Comcast and was never returned to my account not that I wanted it returned I paid it for a reason because I owed it. But when I pay again on August 20, 2021 same amount that means I am still missing 143 dollars
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Ashley F Wyw

I need a new password for wifi

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I can't inside my Wi-Fi connection without a new Wi-Fi password. I just need to contact to get that.
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Preferred solution: Let the company propose a solution

User's recommendation: Help is good

Tlaloc Pev

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Verified Reviewer
| map-marker San Francisco, California

Services

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You have the worst automated service I have ever dealt with in my entire life it makes no sense Customer Service has been set back years with this automated ***
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User's recommendation: Use direct if offered

Anonymous
map-marker Reddick, Florida

Very difficult to talk to a life agent

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Last week, I e spent three consecutive days to talk to a life agent and every time I called a robot or a computer voice came out, and although I demanded to talk to a life agent to discuss my bill and a new service plan, the robot or computer voice cut me off every time. It was such annoying experience that I decided to call another cable company to replace your service.
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