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Comcast sucks

1.5
Details
Had Comcast for 20 years, 14 years at current location. today I find out they checked my credit without asking or telling. now there's a collection from them on my credit report on top of them checking my credit. the collections for just under 300$. but I still have service and have had no interruption of service. but now their screwing my credit because they can't run their company. now after i complained about this to 5 different Comcast "customer support" people my bill goes up 30 freaking dollars monthly. like me telling them they screwed up makes it ok to screw me over again. Comcast sucks thats all there is to it!!!
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Review
#805819 Review #805819 is a subjective opinion of poster.
Pros
  • People were nice but couldnt help
Cons
  • Treatment
  • Inability to resolve problem
  • Feel comcast is punishing me for your screw up
Reason of review
Pricing issue

Xfinity Cable Services Review

1.8
Details
Horrible service. Unpredictable power outages that take from 15 minutes to about 3 hrs. So if you work from home like I do, be prepared!!!! Can't wait for my contract to get done. Switching back to our ever reliable local cable/internet Advanced Cable here in Weston FL
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Review
#805695 Review #805695 is a subjective opinion of poster.
Reason of review
Bad quality
I called to complain about the slow or out-of-service internet and poor HD picture quality at my home in Boca Raton and said I was going to switch ISPs and cable TV service. The rep from the Philippines or Colombia -- not sure which country this time-- offered to give...
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1 comment
Anonymous
#1178063

4 months later and the same issue. Again called the Philippines or Colombia or Mexico (pleasant rep was barely intelligible) and told my Modem's service life was near done and...

Review
#805035 Review #805035 is a subjective opinion of poster.
Reason of review
Bad quality
Resolved
1.0
Details
My company has eight locations. Seven of them only have basic services (1 line/2 phones)The bill is around $115 per location. The HQ has more lines/phones or seats/extensions and internet service. The bill for this facility is around $500. Although the prices have...
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Review
#804521 Review #804521 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$1100
Preferred solution
Full refund
Tags
  • UNRESOLVED ISSUES
  • Comcast Business Review
  • Comcast Business Customer Service

Comcast - Bundle Review from Lakewood, Colorado

2.8
Details
Very bad customer service. My voice mail has not worked for a week. Called customer service several times. They could not fix escalated problem said they would call back. Did not. Called back rep hung up on me. Called back finally got supervisor worked with for 1 hr he disconnected me. Called back rep started to take all information again which they had for 6 times. Told rep To send a tech. Said she could not but would escalate to supervised then disconnected. Still have no voice mail.
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Review
#804206 Review #804206 is a subjective opinion of poster.
Reason of review
Poor customer service
Late Feb 016, I experienced problem with Comcast similar to puzzle pieces in screen. I attempted to remedy the problem but no success. I called Comcast they determined a service tech would be sent the next day. When the tech arrived he determined the problem was with a...
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1 comment
Anonymous
#1256875

I am in indiana as well, and around that time was having issues with my pictures, even without the hd.....anyways, they told mena satellite in space that they use to get servi...

Review
#803956 Review #803956 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast in Mount Pleasant, South Carolina - Measly apology

1.8
Details
I stayed at home, after cancelling two appointments, for the Comcast tech...who never shows and the.n another 45 minutes on the phone trying to reschedule. For all this they offer a measly $20 as an apology. Get real. Your customers' time is valuable and if you can't meet your promised appointment times you need to offer an appropriate level of compensation. Neither $20 nor three months of HBO cut it. Comcast believes its customers have no options, and in some cases that is essentially true. But their monopoly does not give them the right to impose tyranny.
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Review
#803746 Review #803746 is a subjective opinion of poster.
Cons
  • Inappropriate offer of compensation as remedy
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction

Comcast in Marietta, Georgia - Fairly New Customer - Happy One

5.0
Details
Understand first that I am NOT an agent of Comcast or xfinity or any related company AND I am not receiving anything for this review. So let's start with last summer...I ordered Comcast cable because I had a well known DSL based service (with the blinding speed of 18 MBps-at least claimed--which I never saw using speed test) and minimal TV programming [NOTE: Name of prior service was withheld based on the caution in the User Agreement on this posting page]. The Comcast installer showed up while my wife and I were in the back yard but left before I could catch him. It ticked me off because he would not come back. I was going to have to reschedule. Not Happy so I told them to forget it--cancel me. Finally two weeks ago I had enough of waiting on my computer and dropping internet signals especially when my wife was on her Kindle and the TV was blaring [prior service charge was $169 per month]. Now I have Extreme 150 MBps internet (typically 125 MBps at remote location using my router and extender for the same price. I also have Digital Preferred TV with HD...oh yes, I forgot to mention "the company that will not be named" had dropped my HD inadvertently when I downgraded last spring because I was paying $210 per month. Customer Service for "that company" would not reconnect my HD service unless I told the representative my SSN over the phone--REALLY. Now I have Real Internet and TV programming for the same monthly payment for two years. Will see how I feel after that and rates go up. The young man (Cortez) who installed was great, amicable, efficient--not the standard 2-4 hours to hook you up. I had to call Customer Service yesterday because the web page indicated my account was inactive AND I knew my first bill was coming due in a few weeks. Chris was AWESOME. He straightened me out--I was attempting to access the account set up last summer. He explained several other things to me patiently and respectfully. Very enjoyable experience AND not at all what I expected based on some of these reviews. I am just saying, they may be turning around, so give them a chance. This 64 year old is--and when my grandkids come over, they will say "This is Cool Beans, Grandpa." LOL
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1 comment
Review
#803469 Review #803469 is a subjective opinion of poster.
Pros
  • Extreme internet speed
  • Customer service representatives
Reason of review
Good customer service

Other Product Review

Do not use this company!!! They are the worst.
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Review
#803279 Review #803279 is a subjective opinion of poster.

Comcast - Worst internet company ever!

1.4
Details
We just moved to a new state 5 months ago. Comcast was the only decent internet option unless we wanted to return to a plan similar to what was available in the 90's. Anyway, no one at Comcast shared with me that we have limited data when I signed us up. Also, I got a phone call after having gone over our data usage for the 2nd time, not the first time. On their website, they state they will notify the customer the 2nd time they over use data. This is absurd! Don't most people want to know the first time they do something that could costs them more money down the road?! Why does Comcast not share with the customer the first time they go over their data limit?! It makes me think they want you to so they can charge you more money later on. I complained to the FCC. A couple days later, I received a call from Comcast. The exchange was equally as horrible as my experience has been with Comcast. The guy made excuses, stating their data plans are explained on their website, as if no one at Comcast should have to tell their customers on the front end that they have data limits. Plus, I asked if he could remove the first data overage so that we'd have two left, and he said he was unable to do that. It makes one feel like they could care less about you being a customer, which is obvious since they have had so many complaints lately. If we had another option, we'd definitely be changing ISPs, but for now we're stuck.
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Review
#802497 Review #802497 is a subjective opinion of poster.
Cons
  • Deceptive sales when purchasing
  • Monopoly of market
  • Expensive for what you get
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • deceptive agents