Charleston, South Carolina
Not resolved

It's staggering. I have spent hundreds of hours phoning Comcast this year alone (over 150 calls and 13 house visits) and am now informed by nice comcast technician on site it is a line/tap problem.

I have a "negative 14 signal on my hi band frequency") and I need a new tap, amplifier and switchers. As I've told them for over a year. Still not fixed. Billed 130.00 per month for five years.

No cable service. Oh.

Don't bother moving the furniture and crawling on the floor to plug/unplug the system. They tell you to do that for sport.

Product or Service Mentioned: Comcast Technical Support.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Full refund.

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