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New Reviewer

Comcast is a great company

Comcast has many great services. I use many, telephone, internet, TV and security. I hope to add cell phone soon. It's a one stop shop. When it's time to upgrade, they send an upgrade @ no charge. I hope they add real technical support person to help solve problems when their online help doesn't work. They don't have suggestions that solve every problem. My service totals seem pricey but the alternative is unknown to me.

User's recommendation: If you're not satisfied with your current provider, try comcast.

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ID
#3004247 Review #3004247 is a subjective opinion of poster.
Location
Napa, California
Pros
  • Competitive pricing
  • Excellent online product support
  • Very reliable
Cons
  • Phone support with a real person is difficult to get
New Reviewer

No service

Called and was on hold for 45 minutes. They finally surpassed SiriusXM for the worst customer service. It took a lot of effort , but they got it done.

User's recommendation: Pull the plug.

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ID
#3004144 Review #3004144 is a subjective opinion of poster.
Pros
  • Voice remote
Cons
  • Poor customer service
  • Service and honest billing practices
Preferred solution
Deliver product or service ordered

Incompetent Support

I create "filter rules" in my email and now I want to edit and refine them. But there is no way to do so. It used to be possible to edit and delete "filter rules" but now it is no longer possible because the link to do so has been removed. by incompetent Microsoft personnel My email is BROKEN and very useless now because of "filter rules" I created but can no longer managed!!

User's recommendation: Don' use Comcast email.

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ID
#3000800 Review #3000800 is a subjective opinion of poster.
Location
Alexandria, Virginia
New Reviewer

Internet network problem

Internet not working Last nite around 8pm net not working before work good , now I m check my modem network lite not on
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ID
#2999947 Review #2999947 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Let the company propose a solution

Trying to Get Help When My Phone Doesn't Work

My landline phone does not work every time it rains. This time it was out for 3 days. The Technical Support e mail comes back unsent and so does the Customer Service e mail. If I do not have a phone that works, I can not call, just send e mails for help. I took these e mails right off my bill. My phone just came back on and I got a dial tone. So I called to get a good e mail address. Just get the recording and can not get a chance to talk to a live person. This is very frusting.

User's recommendation: Let us be able to get a valid e mail and a live person to talk to.

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ID
#2996867 Review #2996867 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: EMAIL RECEIVING PROBLEM

Update by user Oct 21, 2021

no settlement is necessary..

Original review posted by user Oct 21, 2021
I read an article suggesting that the filters could be set to effect receiving email. I was able to reset my filter successfully and am now receiving emails. Thanks for following up.

User's recommendation: Be ready to do some research. Finding a real talking head is impossible.

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Resolved
ID
#2994205 Review #2994205 is a subjective opinion of poster.
On 10/17/2021 I had a service appointment scheduled the technician never showed up but stated that he did show up. I called in to see where he was and was told I wasnt home for my appointment. It was too late so I had to get another service date which was 2 days away....
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ID
#2993225 Review #2993225 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Billing

First time I used the automated system and texted back and forth with representative he or she was not helpful just making things worse. Some kind of way we got disconnected. So I decided to call customer service and the young lady was very helpful we should have more people like her. I am so glad I decided to call.
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ID
#2990468 Review #2990468 is a subjective opinion of poster.
Location
Memphis, Tennessee
Preferred solution
Price reduction

Danger situation

Not able to contact any real person regarding my issue. The issue has NOTHING to do with Comcast tv service. The dangerous situation Comcast cable that comes from across the street is hanging TOO LOW; any tall truck that travels the street will hit that cable. It will yank the corner of my roof off. If that happens, Comcast will be directly responsible! I assure you, it will be expensive! That is all! James W Bentkowski 925-899-****
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ID
#2984992 Review #2984992 is a subjective opinion of poster.
Location
Concord, California

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Verified Reviewer
New Reviewer
I moved here in 2018 and hired Xfinity to provide my internet and phone. My services were cutting in and out and were very slow. They kept telling me it was my equipment that was at fault. Stupidly believed them and did replace things that were functioning perfectly on...
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ID
#2984268 Review #2984268 is a subjective opinion of poster.
Location
Los Lunas, New Mexico
Pros
  • Stinks
Cons
  • Slow speeds
  • Incompetent representatives
  • Internet conectivity
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Add chanel

Person could not add or remove channels. Absolutely no help at all. Please get someone who speaks English.
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ID
#2983876 Review #2983876 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

No email

Not receiving email for last week on iPad or I phone, only getting it on laptop. I got a new password for xfinity today.
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ID
#2983866 Review #2983866 is a subjective opinion of poster.
Location
Concord, New Hampshire
Preferred solution
Let the company propose a solution
New Reviewer

Internet and my 5 g phone

Does my internet service have anything to do with my 5 g cellphone service with Verizon. I have great service everywhere except from my home. I can make calls perfectly from Facebook messenger but not from my regular cellphone.
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ID
#2980904 Review #2980904 is a subjective opinion of poster.
New Reviewer

So irritated about trying to contact Xfinity

I want to speak to a human about my bill as my account that I use to pay this utiility was compromised. I need to speak to a human to clear this up. I have tried EVERY number I can find.
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ID
#2977282 Review #2977282 is a subjective opinion of poster.
Preferred solution
I want to speak to a human and that's not possible it seems.

Returned equipment

I've returned my equipment 2 months ago and it is still on my credit report showing delinquent. I was wondering about this issue. Why is it still on my credit report when I returned the equipment. Can you please explain this to me?
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ID
#2973066 Review #2973066 is a subjective opinion of poster.
Location
Camden, South Carolina