Comcast Reviews and Complaints
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17
ISSUES RESOLVED
4.1K
TOTAL REVIEWS
$1.3M
CLAIMED LOSSES
$1.2K
AVG LOSS
300K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
Miami service horrible and employees no help | Comcast review
The worse employees that I have ever encounter work for the company in Miami Florida... they are not helpful at all and an attitude when ask a question, employees have the security guards asking questions for them... and the store is more like a guys hangout...
Review
Pros
- No positive ones
Cons
- Lack of options
Reason of review
Horrible customer service/defective modem
Preferred solution
Let the company propose a solution
Fraudulent fees | Comcast review from District 7, Louisiana
I have reported them also to the Attorney General of Consumer Protection. After the complaint they have not charged me anymore for data over usage but it was criminal what they did to me with over usage fees and it could not have been true we had less devices and 2 less people in our home using data from a few months before. Just criminal. But I still had to pay over $200-300 in over usage and could not do a thing about it. How could I prove it except through common sense of deduction of household use myself. Fraudulent fees still continue about every 3 months.
Review
Service
Comcast Xfinity Wifi Internet Service
Pros
- Good customer service in response that they have control over
- Very little disruption of service
- Good coverage
Cons
- Billing frauds
Reason of review
Pricing issue
Loss
$300
Preferred solution
Full refund
Tags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLiars and thiefs | Comcast review
They give a price when starting contract, then change package to less.than increase price!
Review
Reason of review
Not as described/ advertised
Loss
$100000
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I signed a contract with them in February. They removed some of the channels, that were agreed to. They also charge me the fraudulent sports fee. Comcast told me it was a government fee. I found out through class action lawsuits, it’s not a government fee of any type....
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2 comments
Comcast is a blood sucking pariah. Streaming services will eventually be the end of cable.
Can’t happen fast enough!!
Write to VP and complain to state agencies. Drop them and go antenna...
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Review
Reason of review
Not as described/ advertised
Loss
$100000
Preferred solution
Court/FTC/fcc
Tags
Update by user Oct 02, 2019
Tried to add photos showing calls now system on this site will not let me. Maybe this site is one sided?
Original review posted by user Oct 02, 2019
I have called dozens and dozens of times, today I posted Another complaint because it appears the company just decides to close them out just because they cannot...Review
Service
Comcast Tv Service
Pros
- Xfinity mobile sometimes
Cons
- Lack of responsiveness
- Refusal to solve serious legal problem
- Scam seniors
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
Horrible I have called many times to correct | Comcast review
I have listed two things on here regarding my issues with Comcast. It appears that they have been removed only because I haven’t called again recently. I quote the words recently. Therefore I am listing or taking photos of all of the calls that I made to them going back to September 2018 to prove I have called I don’t wanna call again I want this fixed I want to have a credit for the balance you show owing and no more bills no more calls ended. If this affects The Xfinity Mobile which it appears you’re already trying to change the settings again on my phone without my permission that will have to be addressed again as well.
1 comment
Review
Service
Comcast Tv Service
Pros
- Thank
- When it works right
Cons
- Total lack of customer service
- Instead they sent it to collections
- Clueless people
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
80% Price Increase | Comcast review from Philadelphia, Pennsylvania
Comcast is still offering my 60mbps internet and phone bundle to new customers in my area for 49.99. 13 months ago that is what I was paying due to documented medical hardships with both of my children. After countless phone calls, a BBB complaint and an FCC complaint, I am now paying a "discounted" price of $89.99. I offered to pay 64.99 for the package, and they refused. I ran it up the flag pole in corporate as far as I can. Just because I'm not a new customer and in a more financially stable position than I was 2 years ago does not mean I should get raped with an 80% increase. Comcast, that's just not right! Why can't this company be normal like other companies and raise the price 2% every year instead of trying to be so greedy!
Review
Service
Comcast Internet Plus Bundle
Pros
- Good speed when it works
Cons
- Virtually a monopoly in our area
- Infuriating pricing plans
- Not enough service package options
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
I recently moved to a new home. I retained my existing home. When I moved the service was ended at my old home in spite of the fact I am still paying through my homeowners association on a quarterly basis. Approximately six months now I am paying for a service not...
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Review
Service
Comcast Bundle
Cons
- Unreliable service and billing service
Reason of review
Problems with payment
Tags
Locked out of email account for a week and counting | Comcast review
On the morning of Tuesday, September 24, 2019, I went to log into my weezersk@comcast.net email account and was greeted with the following error message: "Error We're sorry. It looks like something went wrong. Please try again in a moment." I talked to two or three support technicians at Comcast, and none of them could help me. Day 2 (Wednesday, 9/25): Problem continued; chatted with three Comcast support techs, was given two ticked IDs: SI036586833 and CR869592236. Day 6 (Sunday, 9/29): I continue to get the aforementioned error. I filed a complaint with the FCC and FTC Saturday, 9/28, and have just finished posting my complaint on RipoffReport.com. I am now going into my second week with no access to my email.
Review
Pros
- Very reliable cable tv and internet
Cons
- No access to email for a week
- High prices
Reason of review
Denial of access to service
Loss
$50
Preferred solution
Deliver product or service ordered
Tags
With Comcast since 1993.Moving 4 times I’m a senior on a fixed income disabled. 9/2018 Andrew in loyalty dept started instant TV., never worked. I called over 50 times, plus had rep come out in 1/2019. Returned all equipment 8/2019. They continue to Bill tried to...
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Review
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The workers are not reliable including the supervisors. Customer service is no better. They will lie as well.