Comcast
Reviews and Complaints
$1M
CLAIMED LOSSES
4.4K
TOTAL REVIEWS
330K
PAGE VIEWS
19
ISSUES RESOLVED
Comcast - To make changes to services
Calling the customer service number it says "call cannot be completed at this time" . I am only wanting to make changes to my service and have tried to contact for a week straight ! They wont allow me to make changes via website ! Says i have to speak with a Live Rep but wont allow me to call !
ID
Location
Henryetta, Oklahoma
Comcast - Live Chat Agents
Apparently the agents that are on Live chat are not knowledgeable on their products. i keep asking them about the voice adapter. They also are talking to multiple people at the same time as one agent was answering someone else's questions on my chat session.
User's recommendation: figure it out yourself.
ID
Preferred solution
Deliver product or service ordered
Comcast - REPLACE REMOTE CONTROLS
I HAVE TWO REMOTE CONTROLS FOR TWO SEPARATE TV'S..I'VE BEEN HAVING THE SAME PROBLEM WITH BOTH OF THE REMOTES FOR QUITE A WHILE...AT VARIOUS TIMES THE REMOTES WILL NOT,WHEN CLICKING "LAST" GO TO THE LAST CHANNEL,NOR WILL THEY ACCEPT THE CHANNELS THAT I CLICK ON TO..I'VE GONE TO ONE OF YOUR STORES & WAS TOLD TO COME BACK WHEN THE CORONAVIRUS SUBSIDES!! WHEN IS THAT?? I WOULD LIKE TWO REMOTE CONTROLS SENT TO ME ASAP!!
ID
Location
West Palm Beach, Florida
Comcast - Real bad company
for 2 years nothing but problems customer service is the worst the tech are not trained very well you have to ask for a supervisor like 15 times before you mite get one they always hang up on you never call you back like they say they send out used cable boxes and charge you for new ones worst company ever
User's recommendation: find something else.
ID
Service
Comcast Xfinity Triple Play Bundle
Pros
- Very little with this company
- Nightmare
- Fairly good service
Cons
- Being hung up on
- Customer service robot
Preferred solution
give me something for all the hours ive been on the phone with comcast for 2 years were talking 30 plus maybe more
Comcast - Help on set up service
About five months ago i bought a TV for my bedroom at the same time i went to the Xfinity store here in Huntsville Alabama and got a cable box. So today i put the TV up and go to hook up the cable and seen that there was no cable to connect from the box to the cable connection in the wall. Now Comcast claims that they care about their coustmers but the only solution i got was mailing me a another box and wanted to charge me for it. I bought the box from their store why should i have to wait for them to send me another one and pay for it. It was your store that sold me *** Long story short my issue did not get resolved!
User's recommendation: Don't believe these big companies that have commercials on TV saying that they care about the customer. All they care about is getting their hands on your money. I dare anyone from Comcast to prove me wrong and show me your all about the customer.
ID
Location
Huntsville, Alabama
Comcast - No Internet
I need to talk t someone about the inter
ID
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComcast - My mom's phone landline not working for over 48 hours, even though one person said they fixed it. Terrible to even get through to that person
Mom's landline down. Cannot reach anyone to fix the issue. When finally reached someone on chat they said they fixed it and it was not fixed. She still has no line. She is compromised and it is during the pandemic. It is unbelievable. The CEO of Comcast, I am sure making 36.4 million dollars is all comfy in his house with no worries about anyone else
User's recommendation: If there was ANY other real choices there is no way I would be with comcast.
ID
Location
Bellevue, Washington
Service
Comcast Phone Service
Preferred solution
The phone to be fixed AND an apology from the CEO
Comcast - Internet
Your customer service is *** poor. Agent never called like was said too. 24/7 assistance online is horrendous. And your automated system is as good as talking to a wall. Been having the same problem with the internet for a few days and chatted online with multiple agents and none have bothered to call me after specifying they would reach out. Get better understanding of taking care of customers. Until this issue is solved, payment wont be made to the account. Call me when you get this to sort things out
ID
Service
Comcast Internet Service
Preferred solution
The internet fixed
Comcast - Service not working
Cable and WiFi not working
ID
Comcast - Need help setting up my wifi
I need to talk to customer service!
ID
Service
Comcast Xfinity Wifi Internet Service
Preferred solution
Let the company propose a solution
Comcast - My bill is wrong
Why is my bill so high if the internet has been free due to Covid 19 I paid my feb balance with my March payment
User's recommendation: Very poor customer service.
ID
Preferred solution
Clear my balance
Comcast - 5 g wires left hanging
They came to changed out wires and left them dangling its dangerous
ID
Location
Palm Beach Gardens, Florida
Cons
- You need to get someone out here before someone gets hurt
Preferred solution
Safety
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComcast - Debit card
Need to update my debit card expiration date
ID
Comcast - Problem with cable and wifi
I did not like the way he was treating me in i ask him how to set up the comcasAVR he got mad in left
ID
Comcast - Internet down
Cable splits open at the road.
ID
Pros
- Fast internet
Cons
- Lousy customer service
Preferred solution
Let the company propose a solution
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