Comcast
Reviews and Complaints
Reviews Chart
2.1M
CLAIMED LOSSES
5.3K
TOTAL REVIEWS
520K
PAGE VIEWS
20
ISSUES RESOLVED
Fraud
I dont stay at 24 memorial Drive someone used my information to get xfinity Im going to sue someone I promise call me at 772-230-****
User's recommendation: Don’t ask me I’m pissed.
ID
Location
Chicago, Illinois
Service
Comcast Tv Package
Pros
- You tell me dammit
Loss
$100
Preferred solution
Full refund
Cable settings
cable cant connect having issue with cable tv installation l.i cant getting internet to need help install
ID
Location
Seattle, Washington
Preferred solution
conncet to cable and internet set up
Internet connection
This survey is not completely unrelated to my call. You may want to consider changing the name from Pissed Consumer I was hesitant to click assuming it was spam or a virus. My experience with the CSR was horrible unsatisfactory!! I had to repeat myself on several occasions. She was unhelpful and did not answer my questions. I had to ask her questions and remind her I asked her an yes or no questions based on the information she was given me. I Never RECEIVED THE EMAIL she stated that I would and now I have to call back in and do this all over again.
ID
Location
Atlanta, Georgia
Billing
was told my mothers account would be credited back to day of her passing, went to service center to show death certificate, and a service rep told me the dont do that, i needed to go back and talk to them, can one of your senior reps that makes decisions meet me at the N Charleston location to discuss, or this just another way to pass the BS
User's recommendation: find a compant that tells the truth and dont send u on a rat race.
ID
Location
North Charleston, South Carolina
Service
Comcast Cable Tv Service
Pros
- People in the call center
Cons
- Lack of internal communication
- False selling techniques
- Horrible company
Loss
$35
Preferred solution
Full refund
I have an unused piece of equipment on my property that I want removed. Al sturdivant at 7643 Heathfield crt
Nothing has happened. No return communications ?##### ################################%%%%%%%%%%%%%%%%%
ID
Cons
- Horrible services
Movies and tv shows on demand
Why are the titles of movies and shows not on the pictures? You have to scroll on each one to see what it is not like what was before when the titles were right on them. Secondly why do you have to pay extra for a tv program that was already on? I pay for the channels on my cable but if I go to on demand which I pay for also you have to pay again $3.00 or more just to watch something !
User's recommendation: Get a Roku box.
ID
Service
Comcast Bundle
Preferred solution
Let the company propose a solution
Automated operator doesn’t allow my problem to be addressed
I accidentally cut the cable to our house and need someone to come fix it the auto operator cant help
User's recommendation: Find a real phone number.
ID
Preferred solution
Re attach cable to my house
I no longer have a account but have a outstanding bill
I cant get threw to anybody in consumer service because I no longer have a account but cant look up existing bill
ID
Location
Indianapolis, Indiana
Preferred solution
Settling my bill
Question about remote
Dont like voice remote how can I change to regular remote? Please let me know. I appreciate your help
ID
Location
Speedway, Indiana
I just want to speak to a person.
I am trying to upgrade my internet Ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooollllll
ID
Preferred solution
Upgrade
Update auto payment
Automated service helped me with changing my card number on my account for automatic payment can someone call me back about adding services please
User's recommendation: Pretty good service.
ID
Need help
Agent only different company if you cannot call me######:###############::#####:::::::###::::::::::::
ID
Location
Rockford, Illinois
Cable box not changing chanels
Need someone to come change box. Frustrated you can't talk to an agent and to get things done. Called and keep getting recording.
ID
Preferred solution
Let the company propose a solution
1televisions in the house are not working
I did find have all the info the customer service needed but she was very nologible and hope it works very profesional and nice als
User's recommendation: Probably.
ID
Location
Carmichael, California
Courtesy adjustment
I was calling to check to see where my refund was going to be sent to. I received the letter at 757 Ashley Drive Rural Hall NC 27045 However when I was filing out.form my old address of 2451 SW 79 Ave Apt.106 Davie FL 33304 came up. So I wanted to make sure my refund came to.the 757.Ashley Drive.address But did not get that resolved.
ID
Location
Charlotte, North Carolina
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