Unclaimed
Comcast
Reviews and Complaints
2.3M
CLAIMED LOSSES
5.9K
TOTAL REVIEWS
710K
PAGE VIEWS
26
ISSUES RESOLVED
Comcast Reviews
Billing
It was almost impossible to understand the both of the customer service agents i spoke with. And after being with comcast/Xfinity for over 3 decades and paying almost $300/mo I was offered no satisfaction on reducing my bill. I will be shopping for an alternative t.v and internet service.
ID
Location
Seattle, Washington
New Reviewer
Need to speak to rep
Need to speak to representative !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
User's recommendation: G.
ID
Location
Newburyport, Massachusetts
Preferred solution
Deliver product or service ordered
New Reviewer
Add channel
I called and wanted to just add Motor Trend to my service, I'm on a fixed budget and don't want to pay for a package of channels I will not watch. I was informed I will have to buy the package to get my channel.
User's recommendation: Allow customer to add one channel to there account, especially retired customers.
ID
Location
New York, New York
Pros
- Agents
- Good agent
Cons
- Not the channels people want
Preferred solution
Deliver product or service ordered
Business
You have terrible customer service I can't understand what they sayd and took forever to answer at simple question .
ID
Location
Portland, Oregon
New Reviewer
My WiFi went off
Service I area down still waiting for repaired they are to send text when complete to restart my wifi.
User's recommendation: Nothing.
ID
Location
Yuba City, California
Pros
- Basic comes in rent
Cons
- Too many wothless channels
Preferred solution
Deliver product or service ordered
New Reviewer
Relocate the streetside cable box at 29 Bajala drive east, Beaufort, sc 29907.
The bat Rastards won't call as they promissed. I have called and had been told three times that someone would call me back by a day and time. Nothing. And, it is next to impossible to actually get to talk to a live customer service representative.
User's recommendation: Consider another provider!
ID
Location
Seabrook, South Carolina
Preferred solution
Deliver product or service ordered
Booster
I was told by the technician that we could get 3 pod boosters for free as we weren't getting g enough coverage after we got the biggest modem available from Comcast. I went to the xfinity store and was told we had to buy them. I called customer service and they said we had to pay. If I am paying for the largest modem and it Was represented as being able to service our home, it clearly is apparent that Comcast does not know what you are doing and that, more importantly, do not uphold your promises or touted delivery capabilities. Now, the story has changed. What is your resolution?
User's recommendation: Get everything in writing.
ID
Location
Castle Rock, Colorado
Billing questions
Trying to navigate through your automated phone is TERRIBLE! I must have tried 10 times to finally reach an agent, which PISSED ME OFF!!!! But, when I finally got to speak to an agent in person...., He was Terrific, & Very HELPFUL! TY! I unfortunately forget his name, but he went Above & Beyond, Please Thank Him!!!!
ID
Location
Brighton, Michigan
New Reviewer
Cable box doesn't work
Cable box doesnt work. The cable box for my tv does not work. It is plugged in and it doesnt go on. There are no lights that indicate the box is working. The tv screen says that there is no connection. No service. I think I been a new cable box installed. Would you please send a service tech person to my house so that I can once again watch tv. Thank you.
ID
Location
Portland, Oregon
Pros
- No pros nobody answered my question
Cons
- Customer service is a joke-they have no idea what they are doing
My internet not working
Hi, since Friday have no Internet and they keep contacting customer service and I chat with different agent no one helps me. I would like to know whats going on???????
ID
Location
Boston, Massachusetts
My internet not working
Since Friday I dont have no Internet and I keep calling and chat with different agent no one helps me . I still have the same Problem.??????
ID
Location
Boston, Massachusetts
New Reviewer
Service issue
We are having problems with both TVs picture being distorted remote not changing the channels or even the voice channel not working
ID
Location
Stuart, Florida
Truck struck main cable lines
Xfinity repair guy showed up and did fix the line to my house. However he said he couldnt fix the low hanging cable lines running from pole to pole as it was a different repair crew that handles it. He said that they should would be out in the next week. No one has showed up. My neighbor ended up wire tying up the lines so they werent struck again by othe delivery trucks
ID
Location
Springfield, Pennsylvania
New Reviewer
Hd channels not working
HD channels are still not working and we are paying for services not rendered. We were told a maintenance order would be in effect because this is Comcast issue not ours. Still not working, 3 weeks plus
ID
Location
Corvallis, Oregon
New Reviewer
Relocate the streetside cable box at 29 Bajala drive east, Beaufort, sc 29907.
Someone was supposed to call me on Sunday, yes, Sunday at 9 am. No one called. Big surprise! I'll be calling customer service first thing Monday, hopefully I'll get through without a 30 minute wait. Grrrrrrrrrrrrrrrrr
ID
Location
Seabrook, South Carolina
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