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Comcast beyond unethical!

1.0
Details
Comcast runs illegal credit on customers and steals deposits then refuses to assist~! When you end service they illegally sign you up for new service you never signed up for and never provide then send ya to collections! They are worst customer service company and very illegal in their business practices- it is illegal to run a customers credit without permission and especially when the customer pays a $50 deposit to avoid this intrusion of privacy! Tom refuses to respond to endless letter and they call when you say mail only and NEVER refund deposit- a total scam according to ones we spoke with at Federal Trade C omission! Atty General says many complaints and problems.
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Review
#925957 Review #925957 is a subjective opinion of poster.
Cons
  • Refusal to solve serious legal problem
  • Poor excuses for bad service
Reason of review
theft of deposit and illegal credit run on customer
Loss
$250
Preferred solution
Full refund
Tags
  • Deceptive Claims
  • Theft Of Deposit
  • Illegal Running Of Customer Credi

Comcast in Fishers, Indiana - Internet service dropping out

1.8
Details
having had the service for some time 2+ years and in the last year the problem has continued to increase in frequency. our video feed has no problem but the internet drops off completely we have had customer service out 2 times and they all brag how the signals are adequate and we should not have any issues after replacing the router/hub/wireless device they leave. only to have the problem happen again and again. the us/ds lights will start flashing and go thru the restart whatever and service will soon return sometimes for a short period and sometimes longer, the problem has only been acknowledged by there online tech support and they could not do any thing for it. they all pursue the WiFi as the problem but my computer with monitoring software is a hard line and i am surprised it has been up long enough to type this text when the upstream/Downstream lights drop out the link to the provider service is basically gone. This stops all thru put. i am pursuing other providers. i am sick of it and will not recommend it to family or friends.
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1 comment
Anonymous
#1220712

This is called "ranging" when a couple of the lights on your modem/gateway drop off. You can replace the modem a thousand times and the same thing will occur.

The reason is because the problem exists before it even gets to the modem. This is clearly a case of signal loss. Since you said you are not experiencing reception issues on your tv(s), then the signal loss is close to the modem. Verify the coax (screw on cable) is finger tight.

Follow that same cable from the back of the modem. Is there a splitter you happen to run into?

Replace that two dollar point of failure. Also, no ports on a splitter should be left open as often times ingress and egress are a common variable based on the symptoms you are experiencing.

Review
#925802 Review #925802 is a subjective opinion of poster.
Pros
  • When it works
Cons
  • Non reliable service and billing error
Reason of review
Poor customer service
Loss
$35
Preferred solution
Let the company propose a solution

Comcast - Customer Care Review from Indianapolis, Indiana

This company doesn't know it head from its ***! When ur company is 95% customer service, maybe u should hire people not from the *** Philippians or anywhere else for that fact! I want to be able to understand the person I am talking to and they should be able to understand me! I don't want to repeat myself 100 times to get NOWHERE!!! I have been trying to get new boxes for 2 months and a new modem. They sent me boxes, but who would be surprised, they were the wrong ones! And I have never yet once received my new modem! So here we r again, going into month 3 and still waiting! Then I told them they needed to compensate me, they said they were going to review it Bc they couldn't do anything yet since I haven't received my boxes.... How messed up! Word of wise, go with the other company if u can!!!
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Review
#925756 Review #925756 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast promised me service, but in the end said they couldn't give me service

1.3
Details
I tried to sign up for comcast/xfinity internet service. Made the initial call, got an awesome price and all ways SUPPOSE to be good. The very next day a tech comes to my home and does nothing but tell me that he didn't have the equipment to set it up, that he would have to get a different tech to come out. That was perfectly fine too. Well, I waited and waited and waited and nothing and no one. I called them to find out why no one had came out and that was when I was informed that because I live more than 150ft from the road that it would cost me $1300 to run internet to my home. That's when I explained that comcast had already ran lines at least 125ft up my driveway and all they would need to do was run the line another 175ft to my house, considering there were already 5 power poles up from the driveway to my home. They wouldn't have to set poles. Comcast said ok, that they would send another tech out to see. Guess what? That tech never showed either, so after another week, I called once more. Comcast then told me that a tech did come to my home and measured and said that they would have to run 420ft of lines in order for me to get xfinity internet. The first thing I asked was when did the tech come to my home because I do not work and do not normally leave the house, so if the third tech came how did he get there without my knowledge and the second thing I asked was how did the invisible tech come up with 420ft from the road when my home is exactly 300ft from the road and there was already 125ft worth of lines running up my driveway. The had no answer for me on that one, so they said they would send a fourth tech out to check it again. Another week goes by an no comcast tech, so this time I decided to just make an appearance at the local comcast office because calling had gotten me nowhere. I got up to the window and polietly(at that moment) asked why I was still waiting for comcast to hook up and install the internet I had ordered 3 weeks prior, when she informed me that I would have to pay them $1350 to run the lines 420ft to my home and pay for some kind of internet box to be installed on the line for me to receive the internet signal. That's when my temper flared and I bluntly said "So, in order for me to get your internet service I'm going to have to pay you for your *** infrastructure out of my own pocket and when I move I cant take it with me?" She bluntly told me "Yes ma'am" I said "you have got to be *** crazy. This is nothing but a bunch of *** So before I really showed my ***, I walked out before the police was called. When I got home, I once again called xfinity and basically said what I said to the woman at the comcast office. They in turn told me the same thing the woman said. I asked again how they came up with 420ft of line when number 1, there were already 5 power poles coming up my drive way, 2 there was already 125ft of line installed, 3 why was I going to have to pay for their infrastructure that I could not take with me if I moved and 4 when did the fourth tech come to my home? That's when they told me that they only supplied everything for up to 150ft of infrastructure and I would be responsible for anything after that. I said if you supply 150ft of infrastructure then why couldn't they add that to the already existing 125ft that was already installed and I would pay the additional 25ft to run it to my home because my home and the last pole at my home was exactly 300ft from the road. They started stuttering and said they would speak with their supervisor. So, I was put on hold for about 30 minutes (in which I believe they were hoping I would just hang up) and when they got back on the line they told me that they would have to go by what the last tech said and run everything completely new from the road up and it would cost $1813 plus tax and the first bill. I told them to get screwed (using other choice words) and hung up. I then got online and filed a complaint with the FCC, which got me no where. I can't understand why I can't get comcast/xfinity internet when my uncle that lives next door to me subscribes to it and still has it today and he didn't have to pay anything for any type of infrastructure but yet each time I spoke to someone I had to pay for it, on top of a bill each month, and each time I got a different price on what it was going to cost me. Comcast/xfinity are nothing but a bunch of greedy ***, that tell lies and send ghosts to my home to do so called measuring.
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Review
#925663 Review #925663 is a subjective opinion of poster.
Pros
  • Comcast internet
  • Comcast tv
Cons
  • Being lied to
Reason of review
comcast wanting me to pay for their permanent infrastructure
Preferred solution
Deliver product or service ordered
Tags
  • Internet or Cable service

Comcast in Nashville, Tennessee - Worst company ever

1.4
Details
Horrible customer service. This company could care less about any of their customers. I was promised a refund from the manager and I never got one. Even after I reminded her and her representative 3 times about it, I still haven't gotten it back. I got charged over $400.00 for cable that was disconnected over 3 months ago, I have had so many issues with my cable service over the years. This will be my 5 visit to comcast within the last 5 months to get another problem fixed. I have to take time off of work and sit down there and wait for something that they screwed up. I am looking into finding another cable company. This is my last straw. If I could, I would give this company a -1 star.
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Review
#925617 Review #925617 is a subjective opinion of poster.
Cons
  • Being lied to
  • Promised a refund and never received it
  • Charged for something i have
Reason of review
terrible customer service
Loss
$250

Comcast - Cable Tv Service Review from Altamonte Springs, Florida

1.4
Details
Comcast cable is the worst in my area. It goes out way more than I complain about it but Friday Iwas pissed. I leave work, come shoer and try to watch the news and no freakin cable. After an hour or so, I finally call only to be told that there's no signal from my box, well there was one yesterday. Then the foolishness of unplugging and plugging only to still have no cable. The kicker is that no one can come out til 9/27/16, more foolishness. My worst weekend ever! I DO NOT LIKE COMCAST CABLE, IT SUCKS! $111 a month for the worst service ever!
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Review
#925059 Review #925059 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast in Jackson, Mississippi - Direct Quote, "Yes, he lied to you."

The title above refers to the supervisor telling me that the past comcast associate I had spoken to had lied to me. Which is ironic because that comcast associate told me that the comcast associate I had spoken to before that had lied to me as well. First, getting to talk to a supervisor is hard to do. In fact, when I asked for a manager I was told we don't have any. I said, "Who is your boss?" "Well we have supervisors." "Okay, I would like to talk to your supervisor." Then she says, "Sir, let me go over this bill again, you simply don't understand what I am saying." At this point I call the comcast associate by her first name, and say calmly "When a paying customer asks to speak to your supervisor, it is quite simple, you hand the phone to a supervisor." Her reply: "The supervisor is busy." My reply, "I am in no rush." And 20 minutes later, once she has throughly vetted the supervisor with a synopsis, I finally get someone on the phone who is a LITTLE more qualified to understand my problem. Long story short, I was over charged $90 on my bill. I was, in fact, double charged two months and I had to explain this to no less than 4 comcast employees and 3 hours of phone time before the supervisor was able to grasp what I was trying to explain, and he finally "agreed" to lower my bill. I say, "agreed" because Comcast has no freakin way to actually immediately implement the changes they are making to your account. And, on top of that never trust a "confirmation number" because apparently the comcast associates cannot pull up anything from those numbers. One comcast associate gave me a confirmation number to extend the due date on my bill, but the supervisor told me that is NOT possible, they cannot move the due date on my bill. How very odd, the other associate gave me a new date and a confirmation number. I politely asked if that means the past associate lied, and the supervisor said "We are not allowed to say that." And I replied, "Oh yes, that may present liability problems, now wouldn't it." He said "yes," so I said, "I understand, lets pick a different word." And then I followed with, "So, that isn't true." And the supervisor said, "Yes, he lied to you." So, you stop, and you think, how is a company whose founder gives $25 million to children's hospital research, this awful? Customer service is dead at comcast. Well, I feel like I had flashbacks to 7th grade where the concept of laissez faire was first introduced, and we learned why monopolies are bad. And although comcast does not have a monopoly everywhere, it does in my town. So, who cares if the customers are not happy? Who cares if we are a fortress keeping out little associates *** and telling them to lie to customers and keep them from speaking to supervisors. Who cares if they leave? Everyone needs internet. This one customer is expendable. I would like to think that there is some way to check the over billing, rude comcast associates, lying comcast associates, and the inability to talk to anyone who knows what they are talking about. So, what have I learned? (1) Record your conversations with comcast if at all possible. (2) Question how the changes will be made on your account. (3) Know your bill issue before you call. (4) Call the associate by his/her first name. (5) Stay calm and collected. (6) Be ready to have over an hour conversation for something as simply as being double billed. (7) And, don't give up. Comcast is a sad excuse for a company. It steals your money, hoping you are too dumb or uncaring to challenge them, and they make you fight for that money even though it is yours anyway. I am sorry to say, that this is a side effect of company that is too big and controls the market. This is a side effect of a company that appears upstanding and giving on paper, but in the process it trains its employee to be anything but upstanding and giving, and no less overworks and keeps their employee dumb. If you can stay away, stay away, but if you can't don't be afraid to go to the mattresses.
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Review
#924894 Review #924894 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - X1 Review from Savannah, Georgia

2.0
Details
Here is the message and complaint that I sent to Comcast tonight. So, have been customers since you were "On". Former address in 12/15 I was double charged, paid, escalated tickets for resolution. Nothing refunded or credited. Offered upgraded X1 triple play, bur refused in February. Moved service in May 2016. Tech showed up to. residence with X1 equipment because without my approval in October of 2015 I began getting charged for a phone I never asked for and and was upgraded to X1 in December 2015 without approval or options for equipment. When May 2016 move occurred, I had only one old style box with a DVR and one box without a Dvr. Insult to injury, you repeatedly apply my payments to somewhere other than my account. I have spent over 46 hours on hold with collections and escalating tickets that can never be found by the next operator. I have submitted bank statements on 14 occaisions. that I have as of. last week paid Comcast $1722.25 which you cannot find. I have had the cable shut off and restored 12 times over this. The service has to be reboosted 2 to 3 times a day. We have lost 43 hours of service just this month, and I HAVE PROVEN that I have over paid you by $1000. I am about to contact news stations, authorities, somewhere for help. I am sure as with everyone of the 26 escalated ticket numbers that your operators give me that never exist on the next call, trying and sitting on 4 hours of hold and disconnected calls moments before resolution that I have nobody at Comcast that will resolve this case. Help
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Review
#924722 Review #924722 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast - Review in Telecommunications category from Lynchburg, Virginia

Comcast is charging me for their mistake the mistake on their end was they only charged me for equipment service instead of the full service now they want me to pay 2 months I paid what was on my billing statement and now they're telling me that I have to pay the whole $351.96 I'm not going to pay it it is not my fault that they did not charge me for the full service I'm done with them I've been on the phone I talk to someone in corporate they told me they will fix it they have not fixed it yet today again I've been on the phone trying to fix it and trying to let them know that it has not been done I'm done with them I'm closing my account and I will not ever fool with them again why should I have to pay for their mistakes
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Review
#924338 Review #924338 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast in Mickleton, New Jersey - Damned Internet-based ads!

I am totally frustrated with Comcast and their constantly bombarding me -- and all consumers -- with *** internet-based ads. They are everywhere, all the time. I have tried stopping them myself, but nothing works, because Comcast WANTS to SHOVE these ads down our throats! I would bet all these advertisers are paying Comcast big bucks to annoy consumers with these ads. And, as we all know, Comcast could care less about its customers. We consumers pay, and pay DEARLY, for our (lousy) Comcast service. We consumers should have THE RIGHT to see, or NOT to see, the ads we want!!!!
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Review
#924219 Review #924219 is a subjective opinion of poster.
Reason of review
Damn internet-based ads!!!!
Preferred solution
Let the company propose a solution
Tags
  • Poor Reliability