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Comcast - Customer Care Review from Oakbrook Terrace, Illinois

1.0
Details
Yes i am having problem with comcast cast my idenity was stolen soneone use my information and i had service at the time so i don't know how this person got service.anyway without. Them contact. Me and also had other account that did not try contact me or anything i have fax and email discharge paper from federal court id. Social card and police report and idenity theft from and still no one has contact me
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Review
#948348 Review #948348 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
1.0
Details
chat id: baada489-c4d8-4434-8b19-5d736061d3fe Problem: I have my own modem now. How do I go about switching out your modem for my new one? Jolly > Hello MARK_, Thank you for contacting Comcast Live Chat Support. My name is Jolly. Please give me one moment to review...
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Review
#948049 Review #948049 is a subjective opinion of poster.
Service
Comcast Technical Support
Cons
  • Customer service
  • Lack of communication
  • Being lied to
Reason of review
Poor customer service, bad quality, problem with delivery, order processing issue, return policy
Loss
$175
Preferred solution
Let the company propose a solution
Tags
  • English language
  • customer serivce conversation
  • Language Learning Course

Comcast Customer Service? That's a Laugh!

I have periodically reported problems with my Comcast cable service since July 2014. I have had more than a dozen service appointments over this time, but the problems (mainly relating to DVR service and on demand service, but other things too) were never fixed until recently when a technician identified a problem with the signal coming into our house and submitted a work order to have the hardware in the box outside our house fixed. I have been repeatedly told that I would receive a credit for the problems with our cable service, but that I had to wait until the problems were fixed and the final bill provided until the credit could be provided. After a very long and frustrating discussion with Lawrence in the billing department – who ultimately hung up on me – I was offered a total credit of $60 (about 20% of this month's bill) as compensation for two years of spotty service, customer service calls and technician visits. I was told a larger credit could not be provided because Comcast only allows customers to dispute charges for 60 days. Enforcing this policy to limit my credit seems decidedly unfair where Comcast not only failed to fix my service for two years, but also specifically told me I could not request a credit until my problems were resolved. I was also told a larger credit could not be provided because I had only reported this service problem in September 2016. This is simply not true, as I have called Comcast multiple times since July 2014 to report problems with our cable service, DVR service and on demand service and scheduled more than a dozen service appointments. I guess the customer doesn't come first after all...
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Review
#947755 Review #947755 is a subjective opinion of poster.
Service
Comcast Tv Service
Reason of review
Bad quality

11/1/2016 | Comcast review from Peoria, Illinois

1.0
Details
11/1/2016 I started service with Comcast on October 26th 2016. I had just moved to a new town and ran into a Comcast specialist at my local Wal-Mart. He stopped me and asked if I was interested in getting cable in my home. Well... Since I had just moved into my new house and we did not have any cable as of yet, I was in the market. I did however have a certain price in mind that I was willing to pay for services and also what I wanted in channels and my internet package. Long story short I started service that day. I did have to pay a deposit with my debit card that day to start the service. I paid $127 to begin. I signed the papers and was advised that this was a two year agreement to hold the price of the package. I was thrilled to have the service. The gentleman told me that Comcast would be sending my equipment and I would have to "self-install" which I was fine with to save the $50 install charge to have a tech come out. When I get into the car after shopping at Wal-Mart my phone went off showing my bank alerts. I noticed that I was charged not only once or twice but three times for the Comcast deposit of $127.00. I called them right away. I was told that the charges would drop off and I'd only be charged one time. I asked when they would "drop off" because I had checks out that would not go through right now because they charged my debit card more than what I authorized them to charge. Their lousy costumer service really had no answer for me telling me to just watch my bank and it was an error. I watched my bank for a few days. When the fees still had not been returned I called my bank. I was told that I would need to contact Comcast to get the fees removed. I called Comcast and spoke with a rep who advised me once again it was an error and it would drop off. I told the Comcast rep that I had checks out that were going to “bounce” due to their lack of judgement in charging my account 3 times. He said sorry and then told me again it was an error. I did not receive my money back to my account until October 31st and a check bounced due to “Comcast’s error.” Come Friday the 28th of October we received our equipment. When I got off work I hooked everything up and called Comcast to activate my services. Unfortunately just like everything else with this new service it would not activate properly. The rep tried numerous times to activate services over an hour later I was advised on the phone that my new house must not have enough "signal strength" and a service tech would need to come out to "boost the signal." The FRIST question I asked the rep before scheduling a service call was “will I be charged for a tech to come out??" She answered with a direct "no" "because it was a signal strength issue and she was not able to activate anything over the phone." I agreed at that point to the tech coming out. We scheduled and I was happy to hear that they had someone available to come the very next day. I had a friend wait at the house for the tech as I had to work that day. When the tech got there he messed with some wires on the box then he went out back and messed with some wires on the house as well as in the basement. When I got home the boxes were working and I had cable and internet. I received an email the very next day from Comcast that showed I had a $50 install charge added to my next bill. So I called Comcast right away. I was asked what the service tech did at the house and then told by the rep that she would send the information I gave her to another department and that someone would contact me within 24-72 hours to take care of my issue of the $50 install charge. I did receive the call on Sunday the 30th of October. I was told that there was nothing they would or could do for me. I was being charged bottom line. I asked for the disconnect department as I was really upset and felt that I had been lied to. I had so many issues in just a week with starting this service. I was then told that the department was closed but she would Trans me to customer service. I accepted that Trans. When I reached costumer service I spoke with a very nice man who said that he would hate to lose me this soon as a costumer. He said that he was going to send all of the information I gave to him to his supervisor, he gave me a ticket number and told me that it should be taken care of. I waited and called back today November 1st 2016 and was told that it was denied and there would not be any resolution to the $50 service charge. I then asked for the disconnection department. I was very upset. I felt like I had been wronged and lied to once again. The rep did offer $25 credit on the account for ½ of the service charge. I did not agree to that I just asked to be Trans. I was given to the disconnection department. The lady I spoke with did not try to save the account she offered once again the $25 credit. When I declined she asked when I wanted my services disconnected. I told her on Friday the 4th. She told me I would have 10 days to return my equipment and advised me where to return. I am so upset with Comcast right now. I have been lied to so many times and have barley had service for a week and ½. It’s so sad that this was my first impression of Comcast. And trust me it will not go unnoticed. I will be posting my story online and talking to friends and family because “word of mouth” is truly the best and I feel people need to know exactly how this company works and treats their customers. I will be going with Dish network and that is a shame because I was looking forward to Comcast service but I will not roll over on $50 after all of the issues I have already had.
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Review
#947422 Review #947422 is a subjective opinion of poster.
Service
Comcast Bundle
Pros
  • Two thumbs down
Cons
  • Price too high
  • I did not like there billing fees
  • Lack of consumer options
Reason of review
Pricing issue

COMCAST SUCKS!

1.3
Details
I don't know what is happening with Comcast, but they now suck in the worst way. Seriously considering to AT&T. The customer service is the worst to deal with as you can't understand what the agent is saying, who in turn does not comprehend the problem you are trying to explain. I recently called and was told to call back and go through all the prompts because they did not know how to switch to another department, I was cut off by another agent and had to go through the prompts a third time, got an agent who could answer the question but could not resolve the problem thereby switched again to an agent who could not help with the problem, but assured that a technical specialist would be calling me back within 30 minutes. Needless to say its been 3 hours and no call. Good customer service is getting harder and harder to come by with Comcast, but the prices are always increasing, and the service is subpar. For some reason they decided to revamp Xfinity Go to a new format that will not allow me to stream while out of the house. The message is "Available to watch in home only". Why would I stream from a device when I could watch it on the TV while at home. Can't seem to get an answer why this is either. Comcast has become the get rich at the customer's expense conglomerate. I hate them now!
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Review
#947307 Review #947307 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Overall customer service
Reason of review
Poor customer service
Tags
  • Service system

Short Review on November 01, 2016

I got in Comcast for a year (12 ) months . In end of last two months , they over charge me & the rep say it's their policy bc of the tax.
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Review
#946875 Review #946875 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast Business Service

2.0
Details
Closed my business after 2 years. Comcast made me sign a 3 year contract......why, .... they are the only folks in town.....difficult to cancel, rude folks. I'll never ever deal with this Company again, very bad, it's what's wrong with America...Companies like Comcast ......Now I have to write 100 words here on how bad they are and how I will never use them again. Comcast, in my opinion is so bad they can never get over a 2 star rating anywhere. Yet, they could not give a *** and it shows....how pissed off am I....very pissed off. Well done Comcast, well done indeed your Company sucks like no other. Have a great day
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Review
#946629 Review #946629 is a subjective opinion of poster.
Reason of review
Sucked into a long term contract
Loss
$800
Preferred solution
Let the company propose a solution
Tags
  • worst company
I have made "several" attempts to access my account and EACH TIME I come to a page that says: "Yes! I want to join the millions of customers already enjoying the convenience of Comcast paperless billing." If you select cancel, you are logged out of the account which...
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1 comment
Anonymous
#1234319

Many companies are going this route - its is better for the environment, less expensive and more practical. Get with the times or find someplace else to get your cable.

Review
#946436 Review #946436 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service

Comcast - Customer Care Review from Springfield, Missouri

2.1
Details
Trucks were next to our home Friday morning doing work on neighbors line and my son calls me at work to tell me internet and tv are no longer working. He was going out to let them know and they were gone. Made many calls to Comcast that day and was finally told by two different reps that they would be there Saturday morning at 8:30am. Got a call from a Comcast rep that evening stating they didn't have an appointment for us until Wednesday at 2pm. I explained to her that our service would be disconnected if they did not show up on Saturday as previously told. Well van went by our house Saturday morning but only to service a neighbor's slow internet. I called that neighbor and she called about the time we started calling on Friday. How in the world can they justify this? Top it off when getting mail on Saturday they had stuck a door hanger in our mailbox on Friday that stated they couldn't reach us. They never came to the door! They have NO customer service at all. It's hard to believe that a company can damage your items and expect the paying customer to be without service for so long. Our service worked fine until they damaged it. Will not call them again and will never have service with them again. Will take the equipment back and gladly wait for their competitor to come install for us. I don't think I have to worry about such shady service like this from any other company as most places train the employees at least a little. Totally blown away by the horrible customer service!
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Review
#946227 Review #946227 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast Tv Package Review

1.0
Details
I hate comcast cost to much. Then they take away channels I pay for. What a scam. They should be shut down. Comcast you *** Suck.
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Review
#946225 Review #946225 is a subjective opinion of poster.
Service
Comcast Tv Package
Reason of review
Not as described/ advertised