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Comcast - Service Transfer Review from Oakland, California

2.2
Details
Worst costumer service ever, what all their representative mostly do is talk out of there *** until they get rid of you. I was on the line with one or more of their representatives for more than an hour every day for three days trying to Transfer my services from my old house to my new house. They kept on telling me that they would call me back in the next hour to tell me that my services were installed, but they never did. Finally after rhe third day of me calling them and calling them, they told me that they would send a technicion a week later. Their costumer service is is ***.
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Review
#916812 Review #916812 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Customer Care Review

1.0
Details
My wife has cancer and the bills where backed up b/c she was off of work due to treatment. Comcast had shut off are service because we were late on our payments. That's understandable. But the charged us for three months of service after the disconnected us, said we need to return there hardware or we would be charged ever though there was no service. Nothing probated just *** you give me my$
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Review
#916430 Review #916430 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Bad 3 time good last time good outcome sept 10 2016

had Comcast service four times no 1 in home check out two tv & internet for two computers signal poor but will work (note been with Comcast for the time they started in this area) 20 plus years do remember to long agocheck billing modem costing me $110/year rent (I got my own modem under $100) requested a higher speed service from Comcastsaid it was doneno 2 check for speed ok per Comcast on tvs,computer Comcast ordered wireing to be change but trees on side of property needto be cut back (called fla power & light to cut back trees , will send superviser out to look )snowball in *** if it out but otherwise they just lookno 3 Comcast service tec came out (raining that day)said have to change entry point of cabletec said don't have ladder high enoughorder tec to come for fix no 4 tec #3539 look at wireing set up etc ( cost 200 to have trees cut back ) tec installed new wire check service check everything tvs better conput speed much better give this man a raise (not Small) he is a best example of what Comcast service can be Comcast ----------- federal trade commission Washington federal capital DC------------f c c Washington federal; capitalfla dept cosummer affair fla dept age state capital BIlling --Next big step for Comcast make sure you get COMCAST TEC NOT a contracted tec I have before and after photos
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Review
#916228 Review #916228 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast misleading Data Overage Charges

1.6
Details
From the beginning I have had an issue with Comcast. I was jerked around about getting it installed, told I could self install and then when that was not true I was charged for installation even though I was told that would not happen. I informed Comcast upon start up that we need high speed internet because we streamed Netflix, Hulu, Etc and also used the internet a lot for gaming and surfing. I told them I did not need cable and I was talked into a package deal because it would be 'less money' to get both the internet and cable together. Now I am being charged for data overages- I WAS NOT aware that we had ANY cap whatsoever on data, I would have NEVER agreed to this. I do not get a paper bill, I have to log into an app to access information. I usually just pay my bill. However, this time it was $100 higher. After digging, I was able to discover that I was charged $100 for data overages. I called and spoke with someone at Comcast and was treated SO rudely. I have never in my life been jerked around so much by a company. I am VERY upset and disappointed. I do not want this to happen to other people.
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Review
#915164 Review #915164 is a subjective opinion of poster.
Cons
  • Feel comcast is punishing me for your screw up
  • Deceptive charging
  • Powerless customer service
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Price reduction
Tags
  • poor tactics
  • Xfinity Billing

Comcast in Atlanta, Georgia - Returned equipment charges after 4years

I received a collection notice from a collection agency from Comcast. The bill was for $425, I disputed the bill because I turned in all the equipment to a local Comcast drop off location. After I disputed the $425 bill the company has now sent me a bill stating I owe Comcast a total of $1200 from equipment that was not returned in 2012. I no longer have a receipt from 4 years ago. The billing is bogus and from the looks of it Comcast is in the business of fraud and cheating consumers like myself. I am so upset with them I would never do business with a company like this. Disgruntle former customer Maxie Smith
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Review
#914188 Review #914188 is a subjective opinion of poster.
Cons
  • Customer service have no idea how take care of the issue
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
I want this removed from collections because I don't owe comcast anything it's simply unfair

Comcast - Bundle Review from Germantown, Tennessee

1.6
Details
Comcast by far has the WORST customer service. We switched from a different cable provider to Comcast only to have no internet or cable upon hook up. It took 2 weeks to get a tech to the house. And when the tech came out (oh wait that didn't happen at all because they canceled and rescheduled our appointment without notice)and we were at the house for our scheduled appointment time frame..... so we are without cable or internet for almost 3 weeks. We canceled the subscription and will be switching back to our previous provider. Dont switch to comcast
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2 comments
Review
#914028 Review #914028 is a subjective opinion of poster.
Reason of review
Damaged or defective

Comcast in Brookline, Massachusetts - Bad service

1.2
Details
Ever since Comcast installed the Xfinity Platform 1 I have had intermittent problems with both my WiFi service and my cable TV service. My WiFi signal is very weak so I am unable to use WiFi in much of my 950 square foot condo, and my cable service often shows little digital squares during transmission that distorts both the picture and the sound. I have made many service calls and worked with Comcast agents both over the phone, for up to 1 1/2 hours, and with techs who came for service calls. With a few exceptions the techs have told me my signal is fine, but several, including a supervisor named Jose O. Cruz, have said the signal was weak and needs to be fixed outside the building. Jose told me to call him next time the problems occurred and I did but he never called me back. Yesterday I had a service call with a supervisor named Joyce. She did some work inside the condo, then went to the basement where she finally identified the cables associated with my service, but she had left her 'crimper' at a previous job. She said she needed the crimper to fix the problem so went back to her previous job, then returned, and said the customer was not at home. Joyce made another appointment for me for today with the dispatcher and I heard both sides of the contact on her speakerphone. I told her twice, and she acknowledged, I only wanted her to return today because she understood the problem. Today a subcontractor from Tri-Wire showed up with no idea what the problem was or what was to be done. I didn't know either so I couldn't tell him. Joyce left no notes from her service call yesterday. The Tri-Wire tech said he tested the signal from outside, not inside, and it was fine. I asked why, If Joyce was finished, did she make another appointment for today and he said she just wanted to leave. And why did Comcast send a subcontractor (Tri-Wire) when I had my service record noted not to send Tri-Wire. I have had problems with them in the past, either not showing up or not fixing the problem. This morning I got a 'YOU'RE ALL SET!' email from Comcast, no mention of today's appointment or an incomplete service call. I called Comcast this morning and asked to speak to a supervisor. An agent filled out a ticket (038087636) and said Kim, a supervisor, would call me back within 2 hours. And, no surprise, I didn't get a call.
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Review
#911317 Review #911317 is a subjective opinion of poster.
Cons
  • Lying to customers about service problems
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Comcast Bad Service Xfinity

Comcast in Melbourne, Florida - No refund after service cancellation

Cancelled service in April 2016 due to moving out of state. 1.) They asked me to return equipment which I never had, bills supported that. 2.) Called customer support on May 3, 2016; they promised to fix that and stated that it takes 60 days before I can get my refund. 3.) got numerous calls from the equipment return services Comcast uses demanding that I return the equipment. 4.) Called again June 2, 2016; again the promise to fix it. 5.) Called again July 12; service rep stated that there is no,indication that I returned the equipment, but she will take care of it.(got a ticket#) 6.) Called again August 18, 2016, samre story; got another ticket# 7.) Called again on August 30, 2016, as I still do not have my check; another ticket# Escalated numerous times to "supervisor"s who were absolutely incompetent and rude. If Comcast thinks I am giving up; they just don't know me and my patience. Sent reports to BBB and FCC and Congressional reps; NOTHING. That is just sickening because if you do owe them money, oh boy they are very fast and outright hostile.
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Review
#909905 Review #909905 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Xfinity X1 Review

We lost our box, replaced it. Now we lost all our saved shows. 3 Comcast people said we would get them back, 4th said we can't.
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Review
#909490 Review #909490 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Atlanta, Georgia - Inconsistent and Deceptive Customer Relations

1.9
Details
I don't file complaints often and this is my first time filing a complaint with the BBB. My story begins one stormy summer night in Atlanta, when a lightning disrupted my internet service. I initially thought it was a temporary issue, but after realizing that others in my complex had internet service I began to suspect it was an issue on my end. After troubleshooting with multiple PC and Apple computers over wifi settings and hardware connections, I concluded that the cable modem provided by Comcast had been short-circuited by the storm. I spoke to two Comcast technical specialist on two separate phone calls, over a two-hour period, to patiently go through the varies tests I had gone through prior to my call. Both calls ended with the technical specialist concluding that the issue with my internet connection was attributed to the various internet devices connected to my modem/network (iPhone, iPad, kindle, wifi router, game console, MacBooks, a PC, etc..), some of which were hardwire to the modem with Cat-6 ethernet cables, and not the Comcast modem itself. Both technical specialists suggested that I call each device manufacturer to troubleshoot the issue. This was unsatisfactory for multiple reasons: the technical support team was not very skillful and only went through very basic troubleshooting tests (ex: try unplugging and replugging the modem), the technical support specialist never resolved my issue and did not seek another person to help with my issue, and both technical support members I spoke with blamed the various other device manufacturers as the source of the internet connectivity issues without much supportable reason and suggested I call those manufacturers for assistance. My wife, who analyzes customer services chats for various companies for insights also agreed that the call was poorly handled by Comcast. The very next morning I went to my local Comcast office with the defective modem to request an exchange. I waited approximately an hour and twenty before my name was called because numerous customers had come in with defective devices caused by the lightening storm the previous night. The Comcast representative I spoke to sounded very understanding and assured me that it was highly likely a defective modem and not something wrong with the other devices at my home. During this visit I also wanted to end my TV service because of my high monthly bill. This sales representative suggested I switch to another plan which lowered my monthly payment by 20$. I specifically asked the representative if I would be locked into a contract and the representative said no. with that assurance I agreed to the lower plan and was instructed to switch my old cable box to a newer cable box. I asked the representative if I would have to ship the old cable box to Comcast and she clearly stated I could come back to this office to drop it off. I asked if I would have to stay in the long line again and she said I can ask for her and she would take care of the old cable box for me. I was quite pleased with my interaction with this Comcast rep up to this point. Within 2 hours I went home, set up my new cable modem, verified that the internet was working again, set up my new cable box, and came back to the Comcast store to return the old cable box. Upon entering the Comcast store I was happy to see that the Comcast rep that I spoke to less than two hours ago was now in charge of the waiting ***. As soon as came up she instructed me to type my name for the ***. I told her I was simply returning the old cable box. She replied that I had to drop it off to a UPS store. I was a bit confused and irritated at her and told her that it was based on her guidance that I had returned to this store to drop off Comcast's own cable box without having to worry about shipping or waiting in line. The rep did apologize, said she did not remember me, and took the box from my hands. What was initially a pleasant face-to-face interaction was quickly extinguished and only made my Comcast experience worse 10 days later. Up to this point, all my interactions with Comcast were done without verification of being the account holder. The Comcast account is under my less-technically savvy wife who I married and moved in with a year ago, never added me as an authorized user for her Comcast account, and doesn't have the patience to deal with a telecommunications company, so I represent her during Comcast interactions. The changes made by the Comcast rep should not have been made according to Comcast's own policy because they were technically not authorized by the account holder (my wife). This became key to my next interactions with Comcast that revealed more shocking inconsistencies and deceptions on how they treat their customers locking them into contracts. Tens days after getting the new cable box my wife decided to watch CNN only to find that the channel was not "turned on" and had to be switched on by going on a web browser, logging on to my wife's Comcast account, and adding the channels to the digital cable box. The channels I wanted to add (such as CNN) were for free because it was part of our subscription, but it was an added headache for us because the box or Comcast didn't have all this ready for us. In the end, I never got the channels to work, but while I was logged into my wife's Comcast account I noticed that she was under a 3-year contract despite what the representative at the Comcast store said that we were not. Naturally, I was upset and called Comcast, using a landline, to reverse the changes. The first sales rep I spoke to said that the changes could not be reversed because I was not the account holder, nor was I authorized to make changes to the account. I said I understand, but then if that were the case, my wife never authorized to change the account to a 3-year contract. The representative said no changes could be made without my wife’s permission, so I continuously asked how were the changes made in the first place. I even asked them to show any signed document made by my wife that allowed her to be locked in a 3-year contract. Obviously, the representative could not produce this. I explained to the representative that it was absurd that a company could lie to their customers about locking them in 3-year contracts, allow unauthorized users to lock their own customers into 3-year contracts, not confirm with the authorized user that they were in a 3-year contract, and then prevent the unauthorized changes be reversed unless they spoke to the authorized user. This representative put me on hold and then the line got cut (i suspect the representative hung up on the call because I was using a landline and the timer was still counting on my end and made no attempt to call me back). Two more calls later, I was finally able to get my wife out of the contract by pretending to be my wife on the phone. One of the two calls, as my wife, I requested to add my husband (me) as an authorized user, which did not require any personal identification (my SSN, DOB, or mobile number). I was told it was done. The second call I asked to verify all the authorized users on the account and, to no surprise, there were no additional authorized users to my wife’s account. I again requested to add my name to the account, and once again the Comcast representative did not require any identification (my SSN, DOB, or mobile number) to add me as an authorized user of my wife’s Comcast account. Just a simple, letter-by-letter, spelling of my name. As of this writing, after 7 working hours of my life dealing with Comcast on the phone and in person, without any compensation for my distress and difficulty, my wife and I are still not sure if I am an authorized user of my wife’s Comcast account. I have had numerous experiences with Comcast over the years, each one negative on their own merit, but this 10-day ordeal was the worst thus far.
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Review
#909323 Review #909323 is a subjective opinion of poster.
Cons
  • Supervisors do not care
Reason of review
Poor customer service
Tags
  • rude employee
  • Inconsistent Policies
  • poor training
  • Deceptive Claims
  • Poor Technical Support