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Comcast in Mapleton, Utah - Poor billing and records management

2.7
Details
I moved to a city that Comcast does not serve, and submitted a written termination of service notice three consecutive months with no action taken by Comcast. Even after I called them, and they agreed to terminate the service, they failed to terminate the service, and I had to call them a second time before the service got terminated. Of course, they charged me for the two months service that I never used because of their failure to terminate. I also provided written proof (U.S. Postal Service mailing receipt) that I returned their modem, and now they are claiming that the modem has not been returned. Do not deal with a company that has such poor service management.
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Review
#930020 Review #930020 is a subjective opinion of poster.
Pros
  • Service was satisfactory
Reason of review
Poor customer service
Loss
$249
Preferred solution
Full refund
Tags
  • comcast complaint
  • Comcast Business Customer Service

Comcast in Severna Park, Maryland - 10% sevice

90% of Comcast cable has been out for days. The other 10% of cable nobody would ever watch is all broken digital feeds. This exact same thing has happened at least 5 times since I moved into a forced cable system as a rental this past May. I dumped Comcast 10 years ago when I owned my last home ...... FOR THE SAME *** THEY SCREW THERE CUSTOMERS TODAY !! I laugh now at there commercials about this great "customer service" !!! I complained 6 days ago and they won't be out for 2 days yet !!! Anyone considering cable ..... DO NOT TAKE COMCAST !!! I have finally convinced my landlord to change to VERIZON come 10/18/16. COMCAST needs to go out of business for the *** poor service they continue to provide !!!!!
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Review
#929606 Review #929606 is a subjective opinion of poster.
Reason of review
Why only 1 choice for piss poor service? You deserve to be shut down and out of business
Loss
$150
Preferred solution
Full refund
Tags
  • Comcast Incompetence

Comcast - Customer Care Review from Atlanta, Georgia

Comcast is the worst company on this planet. They have the worst, most non-educated people answering calls. One rep will tell you one thing and another rep will tell you something different...and neither of them be correct! The wait time to speak to someone is well over an hour only to have to speak to someone else because the first person doesn't know what they are taking about. By far, Comcast is the worst business I have ever had the displeasure in paying. This will be my last month dealing with them. Never again.
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Review
#928062 Review #928062 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Customer Care Review from Fort Worth, Texas

1.3
Details
I have been trying to get comcast for over a year but they keeping telling me my address is unserviceable. The reason they are telling me this is because some guy with the same last name as me live in the same apaertment as me and didnt pay his bill. I was told to go to the central office and show my id and lease, which i did. And the lady tells me because the service had not been turned off before i signed my lease there is nothing they can do about it. How was i suppose to know it wasnt turned off. I signed my lease two weeks before i even started moving in. So now i am just stuck with no solution and i am not going to keep driving to a service center if i am not going to get any help. Dont understand how i can't get service for someone not paying there bill i dont even know.
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Review
#927727 Review #927727 is a subjective opinion of poster.
Reason of review
Poor customer service

COMCAST

1.0
Details
Xfinity on Demand does not work - called tech support had the run-around. Had to give them my account phone number and unit id #, before they or he would help me. They are incompetent and have plenty of excuses. The tech name is Robert id@ mw8yvf2. Comcast is a scam. They are quick to disconnect for late payment, however slow to resolve a customer issue. I don't know how long I was without On-Demand, because I have other things to do. I was transferred to Supervisor, who happened to be uninterested with providing help. What has happened to customer service. He was no help or had an excuse.
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Review
#927553 Review #927553 is a subjective opinion of poster.
Cons
  • Many excuses
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction
1.0
Details
Called Comcast for and outage today on both my internet and my cable only to be cussed at by the rep, told I have Ghosts that caused my issues and then to be hung up on. The Rep was named Al. Got to Love great Customer Service! Then when I called back there was no...
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1 comment
Shaggsloco22
#1219840

Seriously, did you ever stop and consider the rep may be right about the ghosts?? DID YOU?!

Review
#927295 Review #927295 is a subjective opinion of poster.
Cons
  • Being cussed at by the rep
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution

5 Years Later - Avoid Comcast, go with ANYONE else.

1.5
Details
I was a Comcast customer for over five years, and tried time and time again to deal with them. Here's the story . . . First signed-up with Comcast because the apartment we were living in had a deal with them - $80 a month for Internet and cable services. Perfect. At the time, Comcast was the only provider in the area, and signing-up for this resident referred plan probably saved me $30 a month with no contract. Service was reliable. I don't remember ever hating it or being frustrated. After one year we moved and transferred services. However, the new apartment never had cable installed. Rather, they had DirecTV. Called Comcast to set-up the transfer, and they let us know they'd have to send a tech out to install services. Fine. Tech shows up and the job quickly and effectively. I asked him if he wanted to use my old equipment and he said no - the equipment I had is so ancient they don't use it anymore, so he's going to give me their newer stuff. Sounds great! He installs everything and takes my old equipment with him - now this is where the fun begins. Service was okay for the next year or so. I had to reboot the modem at least once a month, but the cable was always fine - until it stopped working. Apparently, there was in issue with our external line that needed to be fixed. They sent someone out, but things were never really the same after that. We made the decision to switch to DirecTV for more reliable service and better programming. We kept Comcast Internet because it was the only option at the time. DirecTV was amazing. Comcast Internet always left something to be desired. I continue rebooting my modem one to two times a month to refresh the connection. Even a wired connection into my smart TV is super slow - too slow to even watch a streaming movie via Netflix. About two years into the new apartment, I'm reviewing my bills from Comcast, and see two $10 "lease charges" for two different modems. I call them and let them know that their tech took all of my old equipment. They say they'll file a ticket. So far, they've charged me an extra $240 over two years ($10 per month x 24 months). About a month later, our apartment was broken into. We decided Comcast's home security made the most sense, and did a Quad bundle with them (TV, Internet, security, and voice phone). Great. We have the best entertainment package, the best Internet package, and the best security package. They're getting about $300 bucks from me personally each month. A year later, we start a business. Comcast business comes in because I'm satisfied-ish enough. Now I'm paying $600 in bills each month to Comcast. Three months ago I'm reviewing all my bills (I get the electronically and have auto-pay set-up). That $10 a month charge is still there. Call them up as a $600/month customer to get it removed and looked into - they can only refund me $30 (they'll only go back three months), but they finally remove the charge. Fine - my fault, I try to tell myself, for not noticing the charge sooner and following-up from my request a year prior to get it removed from my account. Then our X1 box starts to crash or stop working - it has to be rebooted at least twice a month. Download the Comcast app on my phone, and it's constantly telling me my services are down - in one week alone, I had to reboot my modem and cable box 4 times in order to get them to work properly. At this point, AT&T and DirecTV has merged, and AT&T Internet is available now in our location. I look into it and get services installed, giving it a month to see how it's going. What's the verdict? It's awesome. If you're an AT&T customer, get their unlimited data wireless package in addition to DirecTV and Internet. Service is great, my speeds are reliable, and they're cheaper (both in and out of contract) than Comcast - plus I don't have that ridiculous landline "bundle" that saves me money somehow per month even though I don't utilize it at all. Call Comcast to cancel after five years with them, one of those years with both a residential and business account. Now they can miraculously reverse the $360 charge, but only if I stick with them. I don't think so. Then they have the audacity to charge me $130 bucks for cancelling my contracted services. Whatever - after my bill is prorated, it'll make-up the difference on what I was going to save. tl;dr - Avoid Comcast whenever possible. Not only is their service shoddy, but I have a feeling they're stealing from their customers regularly by placing incremental line item charges in your bill they hope you won't notice - they got an extra $360 out of me over the course of three years, never refunded any of it, offered to refund it once I cancelled my services, then decided to take the offer away and instead charge me $130 in contract cancellation fees. Their service is sub-par and they literally steal people's money. Avoid, avoid, avoid, avoid. I'll never be a Comcast customer again. They've lost about $600 a month in my business, and through my referring of AT&T's service, I can probably lose them about $1,500 worth my friends and family's business, too. I know they're too big to fail, but I hope they do one day.
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1 comment
Anonymous
#1225542

Story very familiar, have caught them many times charging for extra equip, services,movies, or just increasing the bill. It's the " honest mistake" scam! I wonder how much they make a year on honest mistakes.

Review
#927292 Review #927292 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$360
Preferred solution
Full refund

Comcast Customer Care Review

1.0
Details
I waited a month for these people to finally tell me they cant service the area I live in. They kept telling me they were going to get my cable hooked up until I went into their offices. They are the most unorganized bunch of idiots I've ever had the displeasure of dealing with.
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Review
#927104 Review #927104 is a subjective opinion of poster.
Reason of review
Poor customer service

Anyone but Comcast

1.1
Details
I have had Comcast for a couple of years. It is bad enough that the Cable "Xfinity X1" and the "BLAST" 150 MB internet have both been subpar, but then you must deal with Comcasts "Customer NO Service" department. In my experience, I always have long wait times, am repeated put on long holds, and rarely have the "right person that can help". A supervisor will NEVER be available if you request to speak to one. The agent will always offer to have one call you, but that will not happen. If you make an appointment outside of normal business hours, make sure you are speaking with someone in the continental United States. I have waited in my home for a technician who never arrived only to be told that I spoke to an "outsourced office" after hours and they should not have confirmed a technician. 150 MB download speed? NOT! I have paid for "Blast" for a year now and barley make it to 30MB on any of my computers. After several attempts to have this corrected, I was told that that verbiage used was "UP TO 150MB" so anything below is acceptable. My cable signal is not consistent... I feel as if I am in one of those "buffering" commercials when I am staring at little square pixels on the TV hoping it will clear up. Comcast seems to have great rates when you are a new customer. Be aware that these rates also come with 2 year agreements. Once your "bundle" special has ended, you become ineligible for any future promotions, because they are for "new members only". If you choose to keep Comcast, you will then ALWAYS have a higher cable bill. Again, do your research... There are so many options today for internet and cable. Hopefully, this will save just one family from staring at TV programs with pixels, waiting for slow internet to load all while wondering what they are paying almost $250 per month.... Comcast gets more complaints about its internet service than AT&T, Verizon and Time Warner Cable combined. And it isn't just a matter of Comcast's size--the three smaller competitors together have about 15 million more subscribers than Comcast though they still receive far fewer complaints. Between January 1 and November 9 of 2015, Comcast received 11,812 complaints, versus AT&T's 3,896, Verizon's 1,588 and Time Warner Cable's 1,240. PLEASE DO YOUR RESEARCH BEFORE SUBSCRIBING TO COMCAST:
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Review
#926533 Review #926533 is a subjective opinion of poster.
Pros
  • Previous fios company some issues but responsive
Cons
  • Managers will not call back
  • Bait and switch tactics
  • Lack of responsiveness
Reason of review
all of the above
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • comcast complaint
  • Comcast fees
  • Comcast Customer Service
  • Comcast 2 Year Agreement
  • Comcast Customer No Service
  • Compare Cable
  • Compare Internet
  • Comcast Reviews

Comcast in Denver, Colorado - Deceptive Billing Practices and altering accounts

1.1
Details
I am continually having a problem with someone going into my account and making unauthorized changes then getting billed for the changes. I contact the customer service and they give me all kinds of excuses then promise things like free HBO for life and reductions in my bill for my trouble and then next month it is all screwed up again and there is no record of what the previous representative promised. I try to get resolutions and am constantly being lied to and given false promises and then no one is ever accountable. My bill has gone from a two year package of $89.00 a month to $133.00 a month. I am offered free services and then the following month I am charges for the Services that were supposed to be given to me for free. I had an original contract that included free HBO for the length of the contract and then after three months I was charged for the HBO.. I have it in writing and when I went to the office that person no longer works there and the contract is not honored. The most recent problem is with the Web page and the TV listings which no longer exists because some *** thinks that It should only be for watching on a computer...I no longer can set preferences, choose my favorites or acces My Channels. I can no longer change the tv with my laptop and when I go to the listings page it freezes my browser and takes forever to load the listings. I click on the tv icon and it brings up Live tv that only allows viewing from my laptop. the watch on tv option is no longer available. The person Responsible for screwing up the web page should be fired and sent to collect used diapers somewhere because he or she has not improved the experience in any way...JUST SCREWED IT UP! It is clear that Comcast has no interest in giving their customers a user friendly experience and I will eat my shorts if anyone responds to this complaint with any meaningful response....COMCAST....YOU PEOPLE SUCK!
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Review
#926131 Review #926131 is a subjective opinion of poster.
Cons
  • Disregard for their customers
  • Being ignored over and over
  • Hang up on me
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • comcast suck