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Comcast in Valparaiso, Indiana - Cable issues and service

1.0
Details
Cable cut our wire to our house while doing the neighbors home. We called cable for hours and talked to several people outside of the United States. You can hardly understand these people and they cannot understand us also. At one point we were told to take in the modem,,,which we did. Well, that modem was bad. We were told service could not be till the following Tuesday at the earliest. It is Saturday! So we continued to call and finally after much discussion and and no taking their *** we had service set up for the next morning. It took a few hours but all is fixed and yes the line to the box was cut by the cable guy...why do we as customers have to deal with foreigners about cable. Can they not keep business in the U.S. ? It sucks. Always get the run around...nobody is responsible for good service. Yet cable jacks your bill up every chance they get. Get a customer service that is American...when we need to talk to a rep I would like to be able to understand them and they us. It is rediculous and even cheap on cables part. Your are a service in America to Americans so get American service reps. You sure take my American money so I would like to be happy with your service. And you should compensate people who have to deal with all the b.s. your company puts out.
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Review
#933677 Review #933677 is a subjective opinion of poster.
Cons
  • Lying to customers about service problems
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

Comcast - Customer Care Review from Northfield, Illinois

1.3
Details
I am done dealing with this company. Customer service imposible to get, waiting on a line for a long tome, then i think i solved the problem, but then i recive the same bill, then i call again and again and the same story. They just increase ur bill after some time, and its always the same. I had enough, I dont know how they keep their customers! And I see most of their customers have the same problem
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Review
#933620 Review #933620 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast - Tv Service Review from Hayward, California

1.7
Details
O.. Yea... BIG complaint... Hung up on 2 times.. Secomd waited on phone 48 minutes to get disconnected... Called back numerous times, hung up on everytime.!!!! I have a channel in my package BUT I DON'T GET IT. .. WHY NOT... This was not the beginning of this... Every since we went with Comcast has been BUT problems... How many f*n times does a person have to order your service before you get it... 3 times for us... because YOU constantly cancelled our order. I'M STILL WAITING FOR MY MLB CHANNEL......! I was assured it would be working by now.
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Review
#933417 Review #933417 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast in Santa Maria, California - Internet data usage plan

This plan doesn't explain enough. Does it effect downloading and/ or watching a movie? How about watching watching on movies on iPad or iPhone? Even on television? What about emails sending pictures? What is the amount one will gave to pay to receive this plan? Outside interference will one have to put up with!! Last time someone look at my connection what was found was 3th party router!! Is this going to really fix a problem or just add more to it?? How will this make the internet system secured?? Wouldn't it be better to add an app. To iPhone and iPads???
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Review
#933355 Review #933355 is a subjective opinion of poster.

Comcast / Xfinity Employees won't stand by what they say.

2.5
Details
I just moved from Fargo, ND to Minneapolis, MN a couple of months ago and I switched from Midco back to Comcast. I was assigned a home phone number to my acct because it came free with the package I signed up for. Since getting the phone number, Comcast employees have been calling and asking for a woman that I have never even heard of - "Deborah *** Over the past 2 months, I have repeatedly told each Comcast employee that they have the wrong number for this Deborah. I've also had at least 4 of the employees tell me that they were going to put a note on the number and the acct saying that this was the wrong number for Deborah. Well, they obviously never do because I got a call this morning (Saturday at 11 AM) from Comcast, and guess who they want to talk to? DEBORAH *** If those previous employees actually put a note in my account / number then I wouldn't still have Comcast call me multiple times EVERY WEEK for this Deborah person. I'm sick and tired of telling Comcast that they have the wrong number b/c employees are too *** to put notes on accts / phone numbers. Oh, and they actually ROBO called at 9PM on Thursday night this week (Oct 6th) - they also never answered my husband when he said "Hello?" about 5 times. They woke our baby up from her sleep and it is unacceptable to be robocalling people at 9PM!
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Review
#933343 Review #933343 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Stop calling my number for Deborah Wang. Actually put a note on my number / acct!
Tags
  • Terrible Service By Comcast

Short Review on October 08, 2016

Unbelievable Comcast has taken their overhead wires over the street and I wrapped them to LC EC's power lines! If this is not an ill legal procedure then I'm king Kong. And I can't get through to Comcast because I am not a customer of theirs all they give you
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Review
#933171 Review #933171 is a subjective opinion of poster.

Comcast in Buford, Georgia - I just want to watch TV!

I have always wanted Xfinity - finally moved to a place where I could have it. Placed order in September - Had an appt. 10/6, oh and then 10/9 - now I don't even have one unless I wait til 10/14 - why you ask? Well, somehow my appointments keep getting cancelled. The first appt. was changed because the confirmation email had the wrong service address, the second was changed because the original date of service was 12/31/16. I talked to 6 agents and 1 supervisor in 1.5 days. So - Vanese and Shirley - thank you! Let's hope this one is the charm - or it will be Direct TV.
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Review
#932801 Review #932801 is a subjective opinion of poster.
Pros
  • People were nice but couldnt help
Cons
  • Untrained and poor customer service reps
  • Poor excuses for bad service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
I am trying to put my internet service on vacation hold for 7 weeks...so far I have been on the phone for 25 minutes. What is the matter with you people????? I know I am talking to someone in la-la-land who barely understands English....but, really. I have just been...
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Review
#931613 Review #931613 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Gift Card Review

1.0
Details
Comcast - Simple Review #1475607743
Comcast online shows that you can get a gift card when signing up for service ... of course so when I called the lady on the phone said that's not correct and that she's been dealing with it all day?! Is that my problem?! Why are you advertising when you can't follow through?! I hate Comcast bs company
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Review
#930887 Review #930887 is a subjective opinion of poster.
Reason of review
Problem with delivery

Short Review on October 03, 2016

1.0
Details
The worst spend money elsewhere
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Review
#930068 Review #930068 is a subjective opinion of poster.
Reason of review
Bad quality