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1.0
Details
Called Comcast for and outage today on both my internet and my cable only to be cussed at by the rep, told I have Ghosts that caused my issues and then to be hung up on. The Rep was named Al. Got to Love great Customer Service! Then when I called back there was no...
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1 comment
Shaggsloco22
#1219840

Seriously, did you ever stop and consider the rep may be right about the ghosts?? DID YOU?!

Review
#927295 Review #927295 is a subjective opinion of poster.
Cons
  • Being cussed at by the rep
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution

5 Years Later - Avoid Comcast, go with ANYONE else.

1.5
Details
I was a Comcast customer for over five years, and tried time and time again to deal with them. Here's the story . . . First signed-up with Comcast because the apartment we were living in had a deal with them - $80 a month for Internet and cable services. Perfect. At the time, Comcast was the only provider in the area, and signing-up for this resident referred plan probably saved me $30 a month with no contract. Service was reliable. I don't remember ever hating it or being frustrated. After one year we moved and transferred services. However, the new apartment never had cable installed. Rather, they had DirecTV. Called Comcast to set-up the transfer, and they let us know they'd have to send a tech out to install services. Fine. Tech shows up and the job quickly and effectively. I asked him if he wanted to use my old equipment and he said no - the equipment I had is so ancient they don't use it anymore, so he's going to give me their newer stuff. Sounds great! He installs everything and takes my old equipment with him - now this is where the fun begins. Service was okay for the next year or so. I had to reboot the modem at least once a month, but the cable was always fine - until it stopped working. Apparently, there was in issue with our external line that needed to be fixed. They sent someone out, but things were never really the same after that. We made the decision to switch to DirecTV for more reliable service and better programming. We kept Comcast Internet because it was the only option at the time. DirecTV was amazing. Comcast Internet always left something to be desired. I continue rebooting my modem one to two times a month to refresh the connection. Even a wired connection into my smart TV is super slow - too slow to even watch a streaming movie via Netflix. About two years into the new apartment, I'm reviewing my bills from Comcast, and see two $10 "lease charges" for two different modems. I call them and let them know that their tech took all of my old equipment. They say they'll file a ticket. So far, they've charged me an extra $240 over two years ($10 per month x 24 months). About a month later, our apartment was broken into. We decided Comcast's home security made the most sense, and did a Quad bundle with them (TV, Internet, security, and voice phone). Great. We have the best entertainment package, the best Internet package, and the best security package. They're getting about $300 bucks from me personally each month. A year later, we start a business. Comcast business comes in because I'm satisfied-ish enough. Now I'm paying $600 in bills each month to Comcast. Three months ago I'm reviewing all my bills (I get the electronically and have auto-pay set-up). That $10 a month charge is still there. Call them up as a $600/month customer to get it removed and looked into - they can only refund me $30 (they'll only go back three months), but they finally remove the charge. Fine - my fault, I try to tell myself, for not noticing the charge sooner and following-up from my request a year prior to get it removed from my account. Then our X1 box starts to crash or stop working - it has to be rebooted at least twice a month. Download the Comcast app on my phone, and it's constantly telling me my services are down - in one week alone, I had to reboot my modem and cable box 4 times in order to get them to work properly. At this point, AT&T and DirecTV has merged, and AT&T Internet is available now in our location. I look into it and get services installed, giving it a month to see how it's going. What's the verdict? It's awesome. If you're an AT&T customer, get their unlimited data wireless package in addition to DirecTV and Internet. Service is great, my speeds are reliable, and they're cheaper (both in and out of contract) than Comcast - plus I don't have that ridiculous landline "bundle" that saves me money somehow per month even though I don't utilize it at all. Call Comcast to cancel after five years with them, one of those years with both a residential and business account. Now they can miraculously reverse the $360 charge, but only if I stick with them. I don't think so. Then they have the audacity to charge me $130 bucks for cancelling my contracted services. Whatever - after my bill is prorated, it'll make-up the difference on what I was going to save. tl;dr - Avoid Comcast whenever possible. Not only is their service shoddy, but I have a feeling they're stealing from their customers regularly by placing incremental line item charges in your bill they hope you won't notice - they got an extra $360 out of me over the course of three years, never refunded any of it, offered to refund it once I cancelled my services, then decided to take the offer away and instead charge me $130 in contract cancellation fees. Their service is sub-par and they literally steal people's money. Avoid, avoid, avoid, avoid. I'll never be a Comcast customer again. They've lost about $600 a month in my business, and through my referring of AT&T's service, I can probably lose them about $1,500 worth my friends and family's business, too. I know they're too big to fail, but I hope they do one day.
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1 comment
Anonymous
#1225542

Story very familiar, have caught them many times charging for extra equip, services,movies, or just increasing the bill. It's the " honest mistake" scam! I wonder how much they make a year on honest mistakes.

Review
#927292 Review #927292 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$360
Preferred solution
Full refund

Comcast Customer Care Review

1.0
Details
I waited a month for these people to finally tell me they cant service the area I live in. They kept telling me they were going to get my cable hooked up until I went into their offices. They are the most unorganized bunch of idiots I've ever had the displeasure of dealing with.
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Review
#927104 Review #927104 is a subjective opinion of poster.
Reason of review
Poor customer service

Anyone but Comcast

1.1
Details
I have had Comcast for a couple of years. It is bad enough that the Cable "Xfinity X1" and the "BLAST" 150 MB internet have both been subpar, but then you must deal with Comcasts "Customer NO Service" department. In my experience, I always have long wait times, am repeated put on long holds, and rarely have the "right person that can help". A supervisor will NEVER be available if you request to speak to one. The agent will always offer to have one call you, but that will not happen. If you make an appointment outside of normal business hours, make sure you are speaking with someone in the continental United States. I have waited in my home for a technician who never arrived only to be told that I spoke to an "outsourced office" after hours and they should not have confirmed a technician. 150 MB download speed? NOT! I have paid for "Blast" for a year now and barley make it to 30MB on any of my computers. After several attempts to have this corrected, I was told that that verbiage used was "UP TO 150MB" so anything below is acceptable. My cable signal is not consistent... I feel as if I am in one of those "buffering" commercials when I am staring at little square pixels on the TV hoping it will clear up. Comcast seems to have great rates when you are a new customer. Be aware that these rates also come with 2 year agreements. Once your "bundle" special has ended, you become ineligible for any future promotions, because they are for "new members only". If you choose to keep Comcast, you will then ALWAYS have a higher cable bill. Again, do your research... There are so many options today for internet and cable. Hopefully, this will save just one family from staring at TV programs with pixels, waiting for slow internet to load all while wondering what they are paying almost $250 per month.... Comcast gets more complaints about its internet service than AT&T, Verizon and Time Warner Cable combined. And it isn't just a matter of Comcast's size--the three smaller competitors together have about 15 million more subscribers than Comcast though they still receive far fewer complaints. Between January 1 and November 9 of 2015, Comcast received 11,812 complaints, versus AT&T's 3,896, Verizon's 1,588 and Time Warner Cable's 1,240. PLEASE DO YOUR RESEARCH BEFORE SUBSCRIBING TO COMCAST:
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Review
#926533 Review #926533 is a subjective opinion of poster.
Pros
  • Previous fios company some issues but responsive
Cons
  • Managers will not call back
  • Bait and switch tactics
  • Supervisors never available
Reason of review
all of the above
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • comcast complaint
  • Comcast fees
  • Comcast Customer Service
  • Comcast 2 Year Agreement
  • Comcast Customer No Service
  • Compare Cable
  • Compare Internet
  • Comcast Reviews

Comcast in Denver, Colorado - Deceptive Billing Practices and altering accounts

1.1
Details
I am continually having a problem with someone going into my account and making unauthorized changes then getting billed for the changes. I contact the customer service and they give me all kinds of excuses then promise things like free HBO for life and reductions in my bill for my trouble and then next month it is all screwed up again and there is no record of what the previous representative promised. I try to get resolutions and am constantly being lied to and given false promises and then no one is ever accountable. My bill has gone from a two year package of $89.00 a month to $133.00 a month. I am offered free services and then the following month I am charges for the Services that were supposed to be given to me for free. I had an original contract that included free HBO for the length of the contract and then after three months I was charged for the HBO.. I have it in writing and when I went to the office that person no longer works there and the contract is not honored. The most recent problem is with the Web page and the TV listings which no longer exists because some *** thinks that It should only be for watching on a computer...I no longer can set preferences, choose my favorites or acces My Channels. I can no longer change the tv with my laptop and when I go to the listings page it freezes my browser and takes forever to load the listings. I click on the tv icon and it brings up Live tv that only allows viewing from my laptop. the watch on tv option is no longer available. The person Responsible for screwing up the web page should be fired and sent to collect used diapers somewhere because he or she has not improved the experience in any way...JUST SCREWED IT UP! It is clear that Comcast has no interest in giving their customers a user friendly experience and I will eat my shorts if anyone responds to this complaint with any meaningful response....COMCAST....YOU PEOPLE SUCK!
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Review
#926131 Review #926131 is a subjective opinion of poster.
Cons
  • Disregard for their customers
  • Hang up on me
  • Being ignored over and over
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • comcast suck

Comcast beyond unethical!

1.0
Details
Comcast runs illegal credit on customers and steals deposits then refuses to assist~! When you end service they illegally sign you up for new service you never signed up for and never provide then send ya to collections! They are worst customer service company and very illegal in their business practices- it is illegal to run a customers credit without permission and especially when the customer pays a $50 deposit to avoid this intrusion of privacy! Tom refuses to respond to endless letter and they call when you say mail only and NEVER refund deposit- a total scam according to ones we spoke with at Federal Trade C omission! Atty General says many complaints and problems.
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Review
#925957 Review #925957 is a subjective opinion of poster.
Cons
  • Refusal to solve serious legal problem
  • Poor excuses for bad service
Reason of review
theft of deposit and illegal credit run on customer
Loss
$250
Preferred solution
Full refund
Tags
  • Deceptive Claims
  • Theft Of Deposit
  • Illegal Running Of Customer Credi

Comcast in Fishers, Indiana - Internet service dropping out

1.8
Details
having had the service for some time 2+ years and in the last year the problem has continued to increase in frequency. our video feed has no problem but the internet drops off completely we have had customer service out 2 times and they all brag how the signals are adequate and we should not have any issues after replacing the router/hub/wireless device they leave. only to have the problem happen again and again. the us/ds lights will start flashing and go thru the restart whatever and service will soon return sometimes for a short period and sometimes longer, the problem has only been acknowledged by there online tech support and they could not do any thing for it. they all pursue the WiFi as the problem but my computer with monitoring software is a hard line and i am surprised it has been up long enough to type this text when the upstream/Downstream lights drop out the link to the provider service is basically gone. This stops all thru put. i am pursuing other providers. i am sick of it and will not recommend it to family or friends.
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1 comment
Anonymous
#1220712

This is called "ranging" when a couple of the lights on your modem/gateway drop off. You can replace the modem a thousand times and the same thing will occur.

The reason is because the problem exists before it even gets to the modem. This is clearly a case of signal loss. Since you said you are not experiencing reception issues on your tv(s), then the signal loss is close to the modem. Verify the coax (screw on cable) is finger tight.

Follow that same cable from the back of the modem. Is there a splitter you happen to run into?

Replace that two dollar point of failure. Also, no ports on a splitter should be left open as often times ingress and egress are a common variable based on the symptoms you are experiencing.

Review
#925802 Review #925802 is a subjective opinion of poster.
Pros
  • When it works
Cons
  • Non reliable service and billing error
Reason of review
Poor customer service
Loss
$35
Preferred solution
Let the company propose a solution

Comcast - Customer Care Review from Indianapolis, Indiana

This company doesn't know it head from its ***! When ur company is 95% customer service, maybe u should hire people not from the *** Philippians or anywhere else for that fact! I want to be able to understand the person I am talking to and they should be able to understand me! I don't want to repeat myself 100 times to get NOWHERE!!! I have been trying to get new boxes for 2 months and a new modem. They sent me boxes, but who would be surprised, they were the wrong ones! And I have never yet once received my new modem! So here we r again, going into month 3 and still waiting! Then I told them they needed to compensate me, they said they were going to review it Bc they couldn't do anything yet since I haven't received my boxes.... How messed up! Word of wise, go with the other company if u can!!!
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Review
#925756 Review #925756 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast promised me service, but in the end said they couldn't give me service

1.3
Details
I tried to sign up for comcast/xfinity internet service. Made the initial call, got an awesome price and all ways SUPPOSE to be good. The very next day a tech comes to my home and does nothing but tell me that he didn't have the equipment to set it up, that he would have to get a different tech to come out. That was perfectly fine too. Well, I waited and waited and waited and nothing and no one. I called them to find out why no one had came out and that was when I was informed that because I live more than 150ft from the road that it would cost me $1300 to run internet to my home. That's when I explained that comcast had already ran lines at least 125ft up my driveway and all they would need to do was run the line another 175ft to my house, considering there were already 5 power poles up from the driveway to my home. They wouldn't have to set poles. Comcast said ok, that they would send another tech out to see. Guess what? That tech never showed either, so after another week, I called once more. Comcast then told me that a tech did come to my home and measured and said that they would have to run 420ft of lines in order for me to get xfinity internet. The first thing I asked was when did the tech come to my home because I do not work and do not normally leave the house, so if the third tech came how did he get there without my knowledge and the second thing I asked was how did the invisible tech come up with 420ft from the road when my home is exactly 300ft from the road and there was already 125ft worth of lines running up my driveway. The had no answer for me on that one, so they said they would send a fourth tech out to check it again. Another week goes by an no comcast tech, so this time I decided to just make an appearance at the local comcast office because calling had gotten me nowhere. I got up to the window and polietly(at that moment) asked why I was still waiting for comcast to hook up and install the internet I had ordered 3 weeks prior, when she informed me that I would have to pay them $1350 to run the lines 420ft to my home and pay for some kind of internet box to be installed on the line for me to receive the internet signal. That's when my temper flared and I bluntly said "So, in order for me to get your internet service I'm going to have to pay you for your *** infrastructure out of my own pocket and when I move I cant take it with me?" She bluntly told me "Yes ma'am" I said "you have got to be *** crazy. This is nothing but a bunch of *** So before I really showed my ***, I walked out before the police was called. When I got home, I once again called xfinity and basically said what I said to the woman at the comcast office. They in turn told me the same thing the woman said. I asked again how they came up with 420ft of line when number 1, there were already 5 power poles coming up my drive way, 2 there was already 125ft of line installed, 3 why was I going to have to pay for their infrastructure that I could not take with me if I moved and 4 when did the fourth tech come to my home? That's when they told me that they only supplied everything for up to 150ft of infrastructure and I would be responsible for anything after that. I said if you supply 150ft of infrastructure then why couldn't they add that to the already existing 125ft that was already installed and I would pay the additional 25ft to run it to my home because my home and the last pole at my home was exactly 300ft from the road. They started stuttering and said they would speak with their supervisor. So, I was put on hold for about 30 minutes (in which I believe they were hoping I would just hang up) and when they got back on the line they told me that they would have to go by what the last tech said and run everything completely new from the road up and it would cost $1813 plus tax and the first bill. I told them to get screwed (using other choice words) and hung up. I then got online and filed a complaint with the FCC, which got me no where. I can't understand why I can't get comcast/xfinity internet when my uncle that lives next door to me subscribes to it and still has it today and he didn't have to pay anything for any type of infrastructure but yet each time I spoke to someone I had to pay for it, on top of a bill each month, and each time I got a different price on what it was going to cost me. Comcast/xfinity are nothing but a bunch of greedy ***, that tell lies and send ghosts to my home to do so called measuring.
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Review
#925663 Review #925663 is a subjective opinion of poster.
Pros
  • Comcast tv
  • Comcast internet
Cons
  • Being lied to
Reason of review
comcast wanting me to pay for their permanent infrastructure
Preferred solution
Deliver product or service ordered
Tags
  • Internet or Cable service

Comcast in Nashville, Tennessee - Worst company ever

1.4
Details
Horrible customer service. This company could care less about any of their customers. I was promised a refund from the manager and I never got one. Even after I reminded her and her representative 3 times about it, I still haven't gotten it back. I got charged over $400.00 for cable that was disconnected over 3 months ago, I have had so many issues with my cable service over the years. This will be my 5 visit to comcast within the last 5 months to get another problem fixed. I have to take time off of work and sit down there and wait for something that they screwed up. I am looking into finding another cable company. This is my last straw. If I could, I would give this company a -1 star.
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Review
#925617 Review #925617 is a subjective opinion of poster.
Cons
  • Promised a refund and never received it
  • Being lied to
  • Charged for something i have
Reason of review
terrible customer service
Loss
$250