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Comcast - Customer Care Review from Conroe, Texas

1.0
Details
Comcast needs to be SHUT DOWN!! They are by far the worst experience I have ever had. I paid for the self install kit (I'm a tech myself, different company) and once I received it, I had it all installed in 15 minutes. The set top box would not take the update in order for me to start watching TV. I was on the phone with a lady on the other side of the world till 2am who couldn't get my set top box to activate. She transfered me to sales department where I was told I have to pay an additional $40 to have another box sent to me!!! How is that fair to a new customer who already paid for the equipment to have to pay more because they sent me a box that doesn't work?!?!? Spent over 8 hours on the phone with comcast and didn't even have their services a full 24 hours. I canceled well within my 30 days and returned their *** right after. A few weeks later I stared receiving debt collector calls! Called comcast back and they said I canceled after 30 days and I owe them more money. After going back and forth I reminded her that comcrap records all phone calls and she needs to go back and listen to the other rep clearly tell me I'm within my 30 days and would not be charged. I was put on hold as she contacted another department. Once she returned she politely said okay you were within your 30 days and we will take care of this bill for you. This has been a complete nightmare and if I can save one person from even considering dealing with that scam of a company, this review was worth it!
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Review
#940130 Review #940130 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast in Upland, Indiana - Internal fighting spilling over to customer

2.3
Details
A box doesn't work. Tech support says the legacy box is incompatible on the same line as an X1 box. I must have two X1 boxes but another group has to authorize it. The other group simply said that tech support does not know what they are doing, that they say this all the time, but it is not true. No authorization for a second X1 box. I say I don't care which box, just one that works. Tech services says it is shipping a box. So, why reflect that here? Third time with an issue that I authorized the follow up survey. Only when a problem is corrected by resetting or something simple do I get the call. When the problem goes deeper, I do not get the call. Sounds like they are stacking the deck. I have tried for a half hour to find an email address of some higher up than the same tech support/customer service people that are fighting each other, so that the suits would understand what is going on inside the company. Can't find it, so here I report.
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Review
#940111 Review #940111 is a subjective opinion of poster.
Pros
  • People were nice but couldnt help
  • Tech support
Cons
  • Inter-department fighting
  • No escalation process beyond scripted customer reps
Reason of review
Poor customer service
Preferred solution
Align internal departments to the same solution. Resolve inside infighting. Do the survey as you promise. Provide a real contact for such problems.
Tags
  • Bad Comcast Service
  • Ineffective Customer Service
  • Nobody To Talk To

Xfiniti Comcast Review

1.4
Details
Tried to get hardship case with Comcast. All they did was send me to collection. Made promise to contact me and never did.all they care about is getting the early termination money..i will never recommend this cable service to anyone. I will go out of my way to let everyone know how they treat their customers.
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Review
#939860 Review #939860 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast in Greenbelt, Maryland - Liars

2.5
Details
Ordered Xfinity for new apartment. Had to tell sales rep 4 times that I only wanted internet after trying to sell me cable and phone. Tried to set up online account but ran into trouble, called them up but the rep was unable to help me b/c the system was down and told me my address didn't match what they had and that she would call me back when the system came back up "operate 24 hours a day that's our commitment to out customers". Well I figured out the problem on my own, I couldn't use the same email that I had previously at an older apartment and the 1st sales rep used abbreviations for my address which I could never had know thus the mismatch, and never received a call back. The day the tech was supposed to come, 8-10AM, I get a call at 9:50Am that he wasn't gunna get there till 10:30AM. 10:30 comes he's not there so I call him up, tells me "he just got caught up" and he'll be there a soon as he can. 11:00AM I call cs and they get dispatch to try and contact him but they can't so they contact his manager and about 40 min into the call they tell me he's "stuck in traffic". Not once did he say that to me the two time I spoke with him so I know he was lying and told the cs rep that. She was unable to give me an eta and that all she could do was take $20 off the install. Now they just cost me half a days worth of work and all they can give me is $20 not even close to the cost of the time off, so I told them unless the install is free I'm gunna cancel and go to Fios, 2 min later I was no longer in their system. Then the tech shows up at 12:30pm to do the install, um... get lost I cancelled and I'm glad you wasted the trip. I've never seen a comp where it's so difficult to setup the service yet so quick to let you go
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Review
#938862 Review #938862 is a subjective opinion of poster.
Cons
  • No resolution offered
  • Installation service
  • Poor phone
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Short Review on October 16, 2016

1.3
Details
This company really suck & seems to have a lot of inside issuses of theft & dishonesty
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Review
#937502 Review #937502 is a subjective opinion of poster.

Comcast in Aventura, Florida - Really bad service that admitted 2 othe agents lied!!!

1.6
Details
Just got mine today. Told would receive equipment Monday...came Wednesday! Hooked it up and no signal. Customer service says was not turned on outside my building bt GUARANTEED would be tech to turn it on between 8-10 am next day and she would personally call to check ok. No one came, no one called. I called, and got told my appt was set for next Monday morning and a pay visit! I said no, is for an outside activation, I did the set up. Said would have it turned on today GUARANTEED AND she would call back i an hour with the time. No call back. I call again! This guy says th past 2 people lied, yes he admitted it! And said they cannot guarantee any tech to come or when. And threat the first rep had signed off the order that said my unit was activated outside 2 days ago. They give me appointment Monday (it is Thursday) and is a pay install visit. I said NOOOOO, is to turn on outside. Ask for supervisor who happens to be on another call and GUARNATEES to call right back....No call! I call tech support and am going nuts. This lady was nice and walked me through whole thing because I found one of three outlets worked....so it was on outside! Got it all to work in bedroom but not TV room. SO she gives me all her info and says a tech may need to see if all outlets activated outside that she unable to tell or problem inside the wall??? But if they try to charge me, which she said is their goal, she was authorized to take $20 off the $50 and to call her direct Tues and if they charged she would deduct. Also the directions did not match the equipment I was given so was hard to install. I believe is on purpose to get you to pay the $50. No other agent called back!!!! Only a tech spent 45 min with me and got it working and listened to me cuss y head off and in return I gave an excellent review of her and sent email to her supervisor about her because those are the people they need to hire. Her name is Vanessa and in Chicago and was excellent and was honest about the issues. What a bunch of *** bags! I am a lawyer and still have no real legal options...if cancel will breach the 2 year contract, if have tech come out they will charge no matter what, but I will call to get the $20 off. I cannot get the liars in trouble because they did it all the way up the chain. i will send a certified letter to higher office, but they have my business and don't have the energy to cancel and fight and didnt care about $50 but just wanted service faster rather than wait week for appointment. From what I see if self instal they do anything to get you to make appointment to come out. Once can cancel, I will!!! Such a fraud, and will voice it up the chain of deaf ears.
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Review
#936224 Review #936224 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast in Royal Oak, Michigan - Unreliable Phone Service

1.0
Details
I had a premium bundle with Comcast for cable, internet and phone service. After about a year I noticed my home phone never rang and family & friends said they called but the line just rang unanswered. After contacting Comcast to investigate I was told that my assigned phone number had been given to a business and I had a different number. They had no record of who changed it or why - it certainly was not me. I was told that the only way I could get my original phone number reassigned was for Comcast to obtain "permission" from the business who now had it. You read that correctly! To no surprise they were unable to obtain that permission so I was left with a new number. I was not offered any explanation or concession for the issue and now am unable to give out my home phone because there is no guarantee it will not be reassigned again, without any notice. The phone has been reduced to outgoing calls only. Ironically, my cell number has remained the same with AT&T for over 15 years, easily ported over to new phones, new service areas and rate plans, repeatedly with no issues or cost. Comcast cannot even seem guarantee a phone number for 1 year. I know their cable and internet and horrible but I guess they cannot even get the basic landline right.
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Review
#935131 Review #935131 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast - *** Salesman

One of the salesmen, Christopher June is a *** He smelled like he had been drinking and had a shirt on that looked like he slept in it. He used profanity while talking to me and told crude jokes. I told him I already had Comcast and he told me he was just trying to meet his quota and wanted to put my address down as a contact for the day. As much as I pay for my cable, I would think they could recruit better salesman than this. Someone like this is going to hurt the business in my opinion. I tried calling to report but could not get through.
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Review
#934250 Review #934250 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Customer Care Review

1.0
Details
WORST CUSTOMER SERVICE EVER. They have you hold for like 30-hr and dont apologize nor care
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Review
#934206 Review #934206 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Tiling - Questions - Billing

1.1
Details
First person didn't even know about the terabyte change about to happen. She did reset TV and tiling has stopped. She had to transfer me to someone that could answer m terabyte question. He then questioned me because I'm not listed as the owner of the acct. That is because COMCAST wouldn't make the change to our account when we married so it is still listed in just my husbands name, even though I'm the one that actually pays this HUGE bill monthly. I asked to be transferred to billing and nobody was available - not even a supervisor. Told me I can call back. I didn't have pen/paper. I was so mad I hung up. We are being OVERCHARGED and really can't do anything about it. I will change carries fast.
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Review
#933905 Review #933905 is a subjective opinion of poster.
Cons
  • Unfulfilled promises
  • Service and pricing
Reason of review
Poor customer service
Preferred solution
Customer Service when I call there. LOVER my bill