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Comcast - Misrepresented the Internet Speed Never showed up for appoitment

1.0
Details
The people at Comcast Infinity are liars. I have been paying for internet for over 5 years and the speed I was paying for was 150. I am a businessman and had to do an important project from home and the meeting failed due to Comcast/Xfinity actual speed was 62 not 150 and I lost my client. Comcast made an appointment for me the next day to replace the modem between 10 and 12 and they never showed up. I cancelled the family plans had and Comcast never showed up! When I called and waited for 45 minutes on the phone they lied again and said the service man tried to call me which there is no need because they were to come to the house and never did and my phone was working just fine. What a terrible company !!!! Randy North
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ID
#1344267 Review #1344267 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Full refund

Comcast - PRIVACY & Security are Optional

2.5
Details
After two months of Voice Mail drop ins from boxes not my own recording messages not for me and not dialing my phone number. I contacted Comcrap to get it fixed. Now at two weeks and they still do not seem to care. Three MANAGERs actually promised to call me back. Batting 0.000 so far. Attempts to call Security Assurance at 888-565-4329 led to >120 minutes of "Your call is important..." Really, if it were important all three tickets would still be open, and Security would ask me for the evidence I collected to help solve the issue. Today, COMCRAP calls while I'm at work when told when I be available. Then they try calling on my CELL Phone? Now BLOCKED! Two emails to corporate VP and none were delivered - I set delivery & read markers! They block them from freely posted emails on their own site! Posting on social media sites, and three Comcast trolls same to PM or DM them. Really, why would I do that after calls totaling 7 hours and chats totaling another 6 hours. Who wants me to read their Voice mails? I've been getting them for several different persons, but mostly for Troy & Annette Marlow - who ever they are. And the business calling them claims my phone number isn't on any of their listings - and they don't care that I can read the Personally Identifiable Information (PII) about Troy & Annette. Big note: The last two Tier one Customer Disservice weenies claim I'm seeing Caller ID Spoofing - when nothing shows in my phone calls missed list. REALLY Comcrap. I've got evidence you should see!
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ID
#1338234 Review #1338234 is a subjective opinion of poster.
Service
Comcast Customer Care
Pros
  • Internet access speed
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Correct Privacy exposure, provide ID Theft monitoring
1.8
Details
My NFL Network channel was dropped but the Channel lineup shert in my August bill said it was included in my Digital Starter Package. I have had the NFL Network for 14 months. Comcast said it was moved to a higher priced package, but the channel listing that came with...
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1 comment
Anonymous
#1554402

And you probably have a 2 years contract. So isn't that a breach of contract?

And if you want to add a channel you would pay more! Are they reducing your monthly fee? I think not. They are so overpriced and the taxes and fees alone are obscure!

and customer service is horrible. There are no alternative s at least in my area.

ID
#1319015 Review #1319015 is a subjective opinion of poster.
Service
Comcast Digital Starter Tv Package
Reason of review
Not as described/ advertised
1.0
Details

Update by user Aug 30, 2018

Prepaid credit card was received in the mail.

Original review posted by user Jul 31, 2018

I have been a COMCAST/XFINITY customer for 31 years. Several years ago, I added Internet and home phone services to my account. On 12/13/17 I went to their local store to request my cell phone service be added also. I was...
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Resolved
ID
#1317891 Review #1317891 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered

Comcast misrepresented their TV package to force me to switch and lose channels

1.3
Details
Comcast contacted me. Told me they would save me money without me losing any of my channels and without a 24-month term contract. They claimed that since I had changed from a rented modem to my own modem for Internet that the voice service I had never used in my triple play required me to change my service. After they changed my service I found out they had secretly eliminated six channels, two of which I watched daily (Investigative Discovery and WEtv). When I called their customer service, after 75 minutes they said if I signed a new 24 month term contract they could put me back into the old package. However, I only had six months left on my contract and didn't want to sign up for another 24 months. They told me to call Customer Retention who told me the second agent also lied to me and that there was nothing I could do. I'm heading to Dish Network or Direct TV. I've had enough of Comcast's dishonest business practices!
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ID
#1312906 Review #1312906 is a subjective opinion of poster.
Service
Comcast Tv Package
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Comcast - WORST customer service EVER

I had their services for 12 days and it never worked. They came out 3 times and so it did not work. Every time I had to call in and go through prompts and explain from the beginning what was wrong. Three times I was promised to get a call from a supervisor that never came. They were to come pick up their equipment yesterday and never came and so far have not showed again today. I have wasted countless hours on the phone and because no one has an extension they just pass the buck or never call back. Verizon came and hooked up my service and it worked right away.
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ID
#1311820 Review #1311820 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Reason of review
Bad quality
1.8
Details

Update by user Aug 24, 2018

Comcast did contact me in this one, but their response is disappointing, they said the advertised speed is for direct wire connection, and not guaranteed for wireless... First of all, when I was signing up for internet service, the rep on the other end of the line...

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ID
#1311100 Review #1311100 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Internet Service
Cons
  • With all of their pricing policies it is very confusing
  • Not as advertised internet speeds
  • Lying to customers about service problems
Reason of review
Not as described/ advertised

Comcast - Global customer service

too many unsatisfactory times that the global customer service rep could not solve my problem and sometimes their English is so bad I can't understand them. My wife and I decided to change our mobil phone provider after nine years. We wanted to go with comcast because we already have voice, tv and internet. When we found out the mobil service customer service would be the global service we went with a different company who still has usa customer service. I used to recommend comcast to all my friends and family until I started getting the horrable global customer service. Normally I will ask to be transferred back to to th4e u.s.a. and they tell me they can't do that, yet one time when the rep decided they could not fix my problem after 40 minutes of trying, they connected me back to the u.s. and the lady resolved my problem in less than four minutes. Global customer service may save money but it going to cost you.customers.
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ID
#1308562 Review #1308562 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast - Worst service EVER!

1.0
Details
Friends, please learn from my very painful mistake! COMCAST'S INCOMPETENCE IS ASTOUNDING! THEY WILL DAMAGE YOUR CREDIT AND OVERCHARGE YOU!!!! Super long story long, I had Comcast as my cable/internet/security provider in Jackson, MS (Yes, you are correct! That WAS 4 years ago!) 1.) It took them 3 weeks for initial installation (should have been my 1st clue). 2.) During setup on the phone, the agent said I could cancel at anytime without penalty (including security if the move was unexpected). 3.) Upon needing to move, they insisted that since I didn't not transfer services (WHICH THEY DID NOT OFFER IN MY NEW AREA) to the new location, there was a $275 cancellation fee. 4.) Also, it took 13 phone calls and 9 HOURS OF MY TIME to get my services cancelled so I could move. 5.) They tried to charge me for equipment I returned (thank God I kept the receipt!) 6.) They sent me to collections for non-payment of the $275 cancellation fee that I paid in 2016...AND I JUST FOUND OUT IT'S STILL SHOWING UP ON MY CREDIT THOUGH I HAVE A TRANSACTION ID FOR THE PAYMENT! They have refused to compensate me AT ALL for my time for their incompetence!
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ID
#1308361 Review #1308361 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Return, Exchange or Cancellation Policy

Comcast - Overpriced lousy service.

1.5
Details
Service stinks and overpriced. Must fight to get service fixed. They'll never offer credit or get to you for several days. Demand all in writing. Report to FCC, FTC, UTILITY COMMISSION and small claims court works.
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ID
#1299301 Review #1299301 is a subjective opinion of poster.
Service
Xfinity Bundle
Reason of review
Pricing issue

Comcast - Deceptive company

1.0
Details
I am retired and on a very tight budget. Today I went to the pharmacy to pick up my medicines and my debit card kept declining. I called the bank and realized Comcast had deducted over $550 from my account. When I called Comcast to ask why, I was told someone would get back to me on Monday. Already I am overdrawn over $200 and there are more checks pending.Being on a fixed income I don’t know how I’ll ever get this fixed! Comcast doesn’t care about their customers at all! All I heard were a bunch of excuses from them.I
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2 comments
Anonymous
#1521906

Dispute the charges with your bank and then put a stop on Comcast so they cannot pull anymore.

Anonymous
#1519778

Stop fooling with Comcast and call the bank. This is the only way this will get settled.

This happened to me and Comcast never admitted liability.The bank simply put the money back and cancelled the NSF fees. Banks know of this nonsense.Started paying them and anyone else with a card loaded with just enough to cover their costs.

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ID
#1297368 Review #1297368 is a subjective opinion of poster.
Location
Pearland, Texas
Service
Comcast Customer Care
Reason of review
Problems with payment

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Verified Reviewer
When I signed up for TV, Internet and Phone service with Comcast, I asked specifically when will my 1st bill would be due. I was told 30 days from installation and no other information was given for me to make an informed decision. 30 days from the 06/27/18...
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ID
#1291187 Review #1291187 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Pricing issue
3.3
Details
My Mom and I went to Comcast yesterday. June 26th 2018. She took back her router. The lady started arguing with me & my Mom. Saying we were on a contract??? That we never signed?? When we asked her to make a copy of the contract she said only her supervisor can print...
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ID
#1290398 Review #1290398 is a subjective opinion of poster.
Location
Fort Wayne, Indiana
Service
Comcast Customer Care
Reason of review
Poor customer service
1.7
Details
Been a customer with Comcast for over 8 years, never late with a payment, automatically rolled me over into another 2 year agreement, increased my monthly payment by $26 and took half of my channels away. Now I'm stuck in another 2 year agreement, and all I receive was...
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ID
#1289817 Review #1289817 is a subjective opinion of poster.
Service
Comcast Bundle
Pros
  • Well mannered customer service rep
Cons
  • Price increase for my basic package
  • Not willing to work out a price deal for being a loyal customer
Reason of review
Pricing issue
Loss
$100
Preferred solution
Price reduction

Comcast - Beginning to hate this service

1.0
Details
Comcast - Beginning to hate this service
Comcast - Beginning to hate this service
My XFinity xr2 Remote has gone out 3x in one month This evening my tv out is scrambled there is nothing wrong w my television I am paying almost $200 a month Svc Rep of course could not fix This is ridiculous I cannot even use my Smart TV functions They have me under a contract unknowingly After this I am dropping everything w them Very dissatisfied customer but they don’t care If every dissatisfied customer dropped them it would send a message
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ID
#1286615 Review #1286615 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Damaged or defective