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Comcast Review from Indianapolis, Indiana

1.0
Details
icancled my service because I have had my bill change each month.Received a statement that I had a 65.33 refund. I cashed the refund put the money in my ck acct an paid my rent.Got a notice that my rent ck was65$ short.BOUNCE-FEES!!!!!!!!!!!! They cancled the refund checkan told me at the local office I owed them 77$. so mad.....fill in all the blanks I cant say here! What a bad way to treat anyone. linda *** comcast
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Review
#945858 Review #945858 is a subjective opinion of poster.
Reason of review
Problems with payment

Short Review on October 29, 2016

I do not reccomend anyone go through them thry are very unprofessional they will charge you for how much ever they want they get very arrogent when they know they have messed up our bill was only suppose to be 99 but no they decided to charge 200 oh and if thats not enough they are charging us for a phone that does not work and thry pretty much say tough ***
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Review
#945663 Review #945663 is a subjective opinion of poster.
Reason of review
Pricing issue

Short Review on October 28, 2016

2.3
Details
This is the worst misleading company in the world I have no idea how there have not been multiple class action lawsuits against them please tell everyone that you know how bad they are and how misleading they are
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Review
#945365 Review #945365 is a subjective opinion of poster.

Comcast Refuses to Issuse a Replacement Check

1.0
Details
Comcast alleges my refund check was sent to me and was cashed on July 21, 2016. I was sent a fraud packet to fill out and send back for Mellon Bank to investigate along with a copy of the check, the check had no signature or financial institution stamped on the back. I was told the check was cashed electronically. Their Bank is Mellon and Mellon won't give me any information. I no longer have an account with Comcast and I advise anyone not to use them because of this very problem I'm having with them. There is another department name Source net that feeds directly into Mellon Bank. Comcast puts a note on my disabled account saying the investigation has been resolved when it hasn't been resolved because I still have not gotten my replacement refund check yet. And the only people I can contact is Comcast. They wont give me Source Net's number and Mellon Bank won't give me any information because I don't have an account with them, Comcast does. Each time I call Comcast they want to put in a ticket or email to Source Net. I've got at least 10 tickets in with them already and Source Net still has not reached out to Mellon Bank
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Review
#945308 Review #945308 is a subjective opinion of poster.
Cons
  • Seems like comcast are scamming people out of their refunds
Reason of review
Source Net not reaching out to Mellon Bank
Loss
$44
Preferred solution
Full refund

Comcast in Chicago, Illinois - 2 Cancelled Service Appointments by a No-Show Technician

1.5
Details
I have Comcast internet service and have been having a ton of issues with spoty service. I called multiple times to get this fixed only to be told that the modem needed to be restarted. After doing this multiple times without any resolve I asked for a tech to come out to look at the line. The 1st appointment the tech never showed up even though Comcast said they did. I rescheduled for the following day and the same thing happened. I called customer service and put a few complaints on twitter. I received a call back from a manager who proceeded to tell me I had an outdated modem, not true. The modem was purchased this past weekend and is on the approved comcast list. She proceeded to blame me for the intermittent service due to an old modem. Someone on twitter finally contacted me back and all they were willing to do was reschedule the appointment. I have wasted so much time dealing with Comcast. Their service is terrible and their customer service is unable to solve issues or provide credit for the wasted time. I would love to switch to a different provider but do not have any other options.
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Review
#944118 Review #944118 is a subjective opinion of poster.
Cons
  • Lousy customer service
  • Appointment times
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered

Comcast in Colorado Springs, Colorado - STRAIGHT OUT WILL LIE TO YOU !

i called to get service . and told the person on other end to please just give me 1 price, don't give me price then keep adding stuff . i repeated myself 3 times , and was gave a price . i ask is that tax , title , license . she said no there is your state tax on top of that . so i said ok .now that price was $119.99 $109.00 (service)+10.00 (box ) + tax . i said ok that sounds good . but wait there is also a 50.00 installation fee so once again i said ok now is that the told cost . (answer) yes sir . ok then go ahead . she then said told is sir $169.99 + tax first mo. then $119.00 + tax . ok but did not add 1 more penny . (answer) no sir that is it . not 10 words later of sir there is a $15.00 charge also . on top of the $169.00 . so we are now at $184.00 . *** NO ! watch out this company will try every thing they can to over charge you and lie to you. think about it if i was lied to all them time before service what do you think it would be like after they got your money !
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Review
#943212 Review #943212 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast in Cypress, Texas - Beware!

1.0
Details
When I set this up, I specifically told the Comcast rep that my bill needs to be less than my current ATT bill. You have a little while to cancel, BUT....they don't send you the actual service bill till after that period is over....then they tell you that you should have read the contract! Beware......the package that you agree on when discussing it on the phone, will increase 70% when you get your bill after the cancel period. When you talk to someone about it at Comcast, they will tell you there's nothing they can do, you agreed to the contract and now it's too late to cancel service. When you contact Comcast, insist on an itemized estimate of service, don't rely on their ethics....they have none.
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Review
#943146 Review #943146 is a subjective opinion of poster.
Cons
  • Price of product
Reason of review
Pricing issue
Loss
$500
1.0
Details
When we moved for Florida, we called Comcast to set up internet service. We work with people that have special needs to provide work for them. I explained to the Comcast Representative that we would like to have the most inexpensive internet setup. He said the least...
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1 comment
Anonymous
#1263677

The reason this happens...alllllll the time....is because everyone is paid commission on any new LOB's....Lines of Business....TV, internet, voice (land line phone), and XH... Home Security.

The more lob's one sells at a time (double play...triple triple play...quad play), the bigger the bonuses are. The problem is two fold....inherent in the commission/bonus structure...which would be fine if humans weren't driven by and worship money. People lose their integrity when tempted by the almighty buck....that's the second part of the inherent issue with the existing structure.....people. It is too tempting even by the most integritous (is that a real word?.....it is now!

Ha!)person. Most try. People, I still believe are more good than bad....just need to smarter and develop a compensation plan that supports the customer, the company, and the employee.

If you can think of it, you can do it.....there has to bad a way....sorry....this has bugged me for years!!!!!!!! Thanks for letting me vent!

Review
#942386 Review #942386 is a subjective opinion of poster.
Cons
  • False selling techniques
Reason of review
False criminal selling techniques.
Loss
$550
Tags
  • Bundle Billing

Comcast - Review in Telecommunications category from Long Beach, Mississippi

After canceling my account 8 months ago, I got a notice of collections. Comcast has done nothing to contact me in regards to the issue. The techs were supposed to come and get the equipment for which I am being charged and as of yet have not heard from anyone. When I called the local office rather than make arrangements to get the equipment back the forwarded me to billing. I still have the equipment and am more than willing to get it back if I knew where to return it.
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Review
#942038 Review #942038 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast Sucks

2.0
Details
Time to vent.....so sat around all day waiting for my new service from Comcast. No show so I call...well your technician couldn't get anyone to answer the door. Heck we have a doorbell that can be heard two blocks away. Not only that but I also left the garage door open! Sorry sir but the next appointment is five days away. Problem is our development is locked into Comcast...I'm a very unhappy camper [emoji107]. Comcast sucks..sucks..sucks...sucks...sucks...sucks...sucks...sucks...sucks...sucks...sucks....sucks...sucks...sucks..sucks..sucks...sucks...sucks...sucks...sucks...sucks...sucks...sucks...sucks...sucks...sucks.
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Review
#940372 Review #940372 is a subjective opinion of poster.
Reason of review
Poor customer service