Show reviews that mention
service customer service customer phone internet cable bill problem people account
Filter review

Comcast is terrible

We have no other choice but Comcast and they know that. Outages, bill hikes monthly irregardless to contract. Removal of premium channels. Customer service is awful. They have made a deal with the money grabbing bastards that run our city.
View full review
ID
#1367411 Review #1367411 is a subjective opinion of poster.
Location
Miami, Florida
Service
Comcast Tv Package
Reason of review
Bad quality

Comcast - Declining video service and decline in box quality

Since Comcast replaced set top box video quality has declined. New remote is a piece of junk. Too light to stay on the table. Hard to use due to too many buttons too close together. So touchy just brushing a button put box into odd modes which are difficult to undo. Video is jittery causing picture to jerk around which customer service cannot fix. Do not have HD service but every half hour the HD message blocks bottom of screen blocking program summary, foot notes and any information at bottom of screen. Every time it is windy the signal cuts in and out. The last two times they sent customer service they left a pile of junk on our patio, mixed up our entertainment center cables and required a “supervisor” to fix it.
View full review
ID
#1366472 Review #1366472 is a subjective opinion of poster.
Location
Lombard, Illinois
Service
Comcast Tv Service
Reason of review
Bad quality
1.5
Details
Comcast increased my monthly bill by over $40 without notification or permission, even after I was promised the bill would not rise after some type of "promotional period". After 20 years as a customer, I have learned that this is their common tactic, even after being...
View full review
1 comment
Anonymous
#1591363

I agree 100% been thru *** with this company. It's all about money, not service at all.

They lie constantly. I too am locked in and was told the bill would not go any higher for 2 years, it rises each year. If you don't pay you get a disconnect in a week.

Corporate cares nothing about it either, they are as bad as the regular lying reps in this horrible company. They have you on hold and your passed around to different people and your saying the same thing over and over, as a cancer patient this is beyond horrendous to have to waste your energy with these pigs.

ID
#1360431 Review #1360431 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Pricing issue
Loss
$250
Preferred solution
Full refund

Comcast - Still no resolution still no service

Had Comcast, constant trouble, got new wiring, still internet wouldnt work. Following burglary bought all new everthing and they rewired again still no luck no internet. A tech came who swore at us, insulted the house, said we were smelly and stupid (not true) slammed door so hard our antique picture fell to ground and broke, then he peeled out screaming he wanted to only work in decent houses. Comcast wouldnt pay the damages even tho they said he was out of line wondered why we didnt call police - couldnt cuz he peeled out so fast. Sent next tech, was rude and unprofessional - still no internet. They they disconnected the TV w/ no warning, sent a guy to get the equipment (i thought he was an adjustor when he came!) he was horrified took box anyway. Now we cant get any service at all. We called DTV, they made an appt but never showed, all day wait - they when I called they said they werent going to come and that we couldnt get internet anyway - BUT we had stated internet an absolute necessity. They wouldnt tell me why - said they could only talk to my husband - but then they wouldnt tell him why. He has called 5 times and they hang up on him. No TV or internet since April.
View full review
ID
#1358334 Review #1358334 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Damaged or defective

Banned from Comcast Help Forum

1.4
Details

Update by user Oct 03, 2018

On 9/18/2018, I was contacted by Seth L., Florida Executive Customer Relations. I responded via email, explained the problem to him, complete with examples of ComcastJessie's examples of "inappropriate" posts having been selected as solutions by other Comcast employees.

Seth has since disappeared, making no response. On 9/26/2018, I was contacted by Nick G.. Executive Customer Relations. I again responded by email, reiterating what I had sent to Seth L.

On 9/27/2018, Nick G. responded that "Our records indicate that you previously discussed the concerns with Martin (another agent from our office) on October 3, 2017. At this time our response has not changed. The ban was accurate due to multiple guidelines violations." Nick G.

obviously did not read anything I sent him. Had he done so, he would have read I do not want to be reinstated, since I do not appreciate the stalking and cyber-bullying that goes on there, particularly when I have no avenue to fight back.

Instead, my purpose was and is to expose the false accusations routinely made by the forum administrator, ComcastJessie. I again relayed this information to Nick G., who, like Seth L., disappeared without a response.

Update by user Sep 18, 2018

On 9/17/18 at 6:40 pm I received an email from "Frank" from the Office of Tom Karinshak. "Frank" clearly did not read this review, as he informed me I had been banned from the forums "due to a violation of the XFINITY Support Forum guidelines." Golly, "Frank", thanks for that! I wouldn't have known.

Original review posted by user Sep 17, 2018

I have been a founding member of Comcast’s help forum since it began in July 2003, and as far as I can tell, was the longest participating customer. Apparently, one of the changes that ComcastJessie, the forum manager, wanted to make was me. A few days back, she PM’d me with an accusation that I had reported one of her posts as abuse! My reply is below: “It appears that you believe I reported one of your posts as abuse. That in itself is mind boggling, that I would report an administrator’s post as “abuse”, knowing full well that said report would go to that same administrator. “I can assure you I have never reported any post by you as “abuse”, and even if I did, I would never have done so with just the single word “wow”, which provides no useful information. Especially a post where you were relaying recent information. That simply makes no sense. “Further, on Monday, July 9 at 5: 01 PM as indicated by the image you provided, I was still rebuilding one of the couches in the dinette of my RV. I have a limited amount of time to complete the project, and I’m working late to get it done. Thus, I was not in the forums, nor even near a computer, at that time. I do see that I did reply to your question to me in the thread you linked, on July 9 at 7:32 PM., shortly after I stopped for the evening. Since I am still being denied access to My Profile, I have no access to any other posts I’ve made. “As to why you appear to have something from me, I can only speculate, which I will not do here. I do notice that there are several mismatching fonts in the notification you provided, which provides some clues. And to reiterate, I am being blocked from My Profile. I seem to be the only one with this problem. Under the circumstances, I doubt that this is a coincidence.” My thought is that ComcastJessie simply cannot deal with thoughtful, articulate, logical debate when she is on the losing side. You can guess the result. No discussion, just banned within five minutes. Apparently, I am no longer “Welcome_to_Post”! However, it's kind of flattering that ComcastJessie thinks me so dangerous she has to falsify accusations to get rid of me!
View full review
ID
#1358120 Review #1358120 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Comcast Telecommunications Forum
Pros
  • Speed of internet access
Cons
  • Customer service
Reason of review
Unfair Ban From Forum Despite Adherence to Forum Guidelines
Loss
$276
Preferred solution
Return of Forum Privileges

Comcast - Removal of a channel

1.3
Details
Decades TV just disappeared one day with no explanation. There were good shows on that channel which disappeared which included a show about things that happened on the same day in different years, "Laugh In", *** Cavett" and "ed Sullivan". Please bring the Decades Channel back. Thew channel just disappeared with no explanation. You take things away without any explanation and you do not poll your customers to discover what they want. In the past if a business lost customers they would improve service, lower the price and do other things but you do the opposite of that. It seems that you are trying to drive customers away and that makes no sense at all.
View full review
ID
#1356648 Review #1356648 is a subjective opinion of poster.
Service
Comcast Tv Package
Cons
  • Disappearance of channels
Reason of review
abrupt changes
Preferred solution
Let the company propose a solution

Comcast - Get Less for More

1.3
Details
When I moved to my new home I made the HUGE mistake by switching from U-verse to Xfinity. Now I pay $50 more per month and don't get the same basic channels I used to get like SCI and NFL. If you want those you have to pay more and pay more. I went from $110 a month for Internet, TV, equipment and taxes to $160 with less basic channels. Also, I never had problems with U-verse internet speed. Also, the U-verse technology is WAY better. Favorite channels menus, see multiple channels on screen at once. Way better music channels, etc. Comsast get wise! when AT&T goes fiber optic in my community I'm switching back to U-verse. I never had problems with their internet speed.
View full review
ID
#1356478 Review #1356478 is a subjective opinion of poster.
Location
Miami, Florida
Service
Xfinity Bundle
Reason of review
Pricing issue
In 2016 I Canceled My Tv & Internet with Comcast cause the monthly bill began to increase. This two year old account is what Comcast is expecting me to use Now with my NEW account. It won't let me sign in to pay my bill. Keeps telling me i am the "Seondary User". I Beg...
View full review
ID
#1356150 Review #1356150 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service

Comcast - Billing -- being lied to me

The promotion they should have kept under $150 per mo for 2 years and now they changed without ASKING ME. They said they would keep in touch and let me know if there are any new promotion to be change they should let me know .. they didn't .. they charge me from 150 to $180 .. ouch! LOUSY program TV shows, repeated TV shows, repeated shows, should I pay? I should not be charged for all those repeated shows. As for Sports I am charged for $8 something .. ugh!! All sports are abused people.. I shold not pay because I don't watch those abused sports. They promised to keep me at lowest cost is $99 per mo but charge me $125 per mo.. Lie LIE LIE … I do not appreciate Comcast at all.
View full review
ID
#1355762 Review #1355762 is a subjective opinion of poster.
Service
Comcast Tv Package
Reason of review
Pricing issue
Loss
$50
Preferred solution
Price reduction
1.0
Details
To the point-purchased 2 year agreement, with specific channels and suddenly they took several away with no warning. I called and was told they are in a higher package. Asked for a reduction in monthly charge due to not receiving what I signed up for. Response-we can...
View full review
1 comment
Anonymous
#1592233

I’m dealing with the same problem. This summer I called to cancel my service since I felt I was paying a lot for channels & content I never watched.

I was then offered a “deal” that added several channels to my service to add more viewing options and which locked me into a low price. The catch? I had to sign a contract. The new channels (TBS, FX, TCM and more) made the deal appealing and I took it.

About 4 months later the new channels were turned off. Upon calling I was told my channels were cut off because they discovered I was getting free channels by mistake. They insist I was never offered these channels, and that instead there was an issue in my neighborhood that was allowing people channels they weren’t supposed to receive. Their entire story is bogus and offensive I’ve placed several calls and spent over 7 hours this week on the phone trying to resolve this.

All they do is try to up sell me into more expensive service I’m furious! I’m now stuck with the same terrible lineup of channels I originally planned to cancel but am locked into a contract for another 8 months I can’t believe Comcast can lie like this and still be in business

ID
#1354626 Review #1354626 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Return channels that you took away at the price I originally signed up for.
For few years now lost out on so many new customers (patients in my business) due to *** "digital voice" service. Made mistake of signing up for long-term program with digital voice and internet service bundled. Phone service and accompanying voicemail is just bad....
View full review
ID
#1354328 Review #1354328 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Bad quality

Comcast - Internet Connection

Comcast - Internet Connection
We’re now going into year 3 of trying to receive the service we are paying for. To no avail as we still cannot get Comcast to fix their problem. What’s next? BBB? FCC? CT Attorney General? Total nonsense.
View full review
ID
#1352085 Review #1352085 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality
I've tried for a week to get a response from Comcast tech support. A week ago my support request was escalated to level two, but apparently everyone at level two is asleep, on vacation, or dead. I escalated the call to the office of Tom Karinshak -- the person who is...
View full review
ID
#1351681 Review #1351681 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Fix my problem or fire the person in charge of customer service. Easy choice.

Comcast - ZERO Customer Support

A week ago I first tried to get tech support from Comcast regarding my Internet service. I've spoken to multiple people on various days. I had initiated each contact, and I was given a commitment to be called back by a "level two" support person after the first call determined that escalation was required. First, I was told I would get a call back within an hour. I got no call. Then, I was told that I would get a call back in 24-48 hours. That didn't happen either. After five days, I get an automated call back and provided all information to verify my identity. Then I was put on hold. While on hold, I was disconnected by Comcast. I wrote a letter to the office of Tom Karinshak -- the person in charge of customer service at Comcast. That came a week after my first call. Crystal told me to call a specific number to get help. I've been on hold for over an hour waiting for a human being with no end in sight. If Tom Karinshak is in charge of customer service at Comcast, he should be held accountable for the lack of customer service there. He should be replaced by someone who can effect change and deliver customer service. Comcast is a joke. Zero customer support. Zero accountability.
View full review
ID
#1351639 Review #1351639 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Preferred solution
They need to actually fix my problem NOW instead of wasting my time ALWAYS.

Comcast - Harrassing calls

I am receiving calls from a scam in which they mimic my own land line number. I get about 10+ calls a day. I called Comcast only for someone to tell me they cannot help me after being on hold for about an hour. I was then sent over to Security and placed on hold for about 45 minutes when someone came on to tell me the call volume is high. I can call back later. I asked for a call. No return call. I called again in the morning, 6 a.m. On hold for 25 minutes until someone came on. I had to repeat my information and now only to be told I am not the account holder. They need to speak to my husband. I am the one who calls all the time and verify the information on the account. Now it is an issue. I asked to speak to a supervisor. He told me it would be 35 minutes to speak to a supervisor. I have never had such horrible C/S. I was also told there was nothing they could do. I was told then to call the 800 Comcast number. I hung up.
View full review
1 comment
Jeanine C
#1624551

Just because you're the one that calls all the time, doesn't mean you're the account owner. I get people like that at my work all the time who get bent out of shape because they're the spouse or whatever and feel like they have the right to be up in the account owner's business, when they don't.

ID
#1346997 Review #1346997 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution