Comcast
Reviews and Complaints
Reviews Chart
$1.2M
CLAIMED LOSSES
4.8K
TOTAL REVIEWS
360K
PAGE VIEWS
19
ISSUES RESOLVED
Comcast - No service . No help. Constant calls and I still can't get "on demand"
Every time I try to get support, I go through all the steps; you reset my box and nothing happens. Totally frustrating. I can get on demand in the middle of the night but not during the day. I have been doing this back and forth for over a MONTH with no results. I need to talk to a person, not a computer. This is unacceptable service and I should be rebated. Someone PLEASE call me to get this fixed.
User's recommendation: Ditch Xfinity and get someone with good service.
ID
Location
Newark, New Jersey
Preferred solution
Deliver product or service ordered
Comcast - Excellent customer service....technical and 800 call
I know people do not email re exceptional customer service. But today I had a great experience with 800 number,,conversing with Kimberly in NC, I have had problems with an old router and she actually got a tech out today!! I am NOT computer literate whatsoever...she set me up with a tech ..by the name of Ivan from MD...who helped me. They are GREAT!!!
ID
Location
Frederick, Maryland
Comcast - Need to get transcripts of text messages for court
It not clear what they are asking me phone breaking up . Please call lola at 2036244073
ID
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComcast - 3 unauthorized hard inquiries on my credit
Comcast-Denver had 3 unauthorized hard inquiries on my credit for past two years. More than a month trying to remove this from my credit and lost 32 points so far. To bad this unethical company don't have a competition otherwise I will never was a paying customer for so called business what is cost me nothing but trouble.
User's recommendation: Avoid this unethical company Comcast.
ID
Cons
- Unathorazed hard inquaeries on my credit
Preferred solution
Remove unauthorized hard inquiries on my credit
Comcast - My bill goes up
I DO NOT WANT ANY SERVICES FROM Comcast / XFINITY
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My cable got blown off the pole on 12-17-2019. They didn't fix it until March 2020 *** months later. They continued to bill me the whole time the cable was down and refuse to credit my bank account until the cable went back up. They called me to say That my account had...
View full review
ID
Preferred solution
Deliver product or service ordered
This person donated to support our platform. Learn more
SupporterThis review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComcast - No Resolution
I received an offer from Comcast Business but when I went to redeem the $500.00 visa card offer the agent started questioning me how and why did I receive it and they never honored the offer.
User's recommendation: If you have a boring life then you can spend time fighting with Comcast. They are large but one day there services may be replaced. I used a little known company called Clear and they were cheaper and more effective in their service. But now there is just Comcast. AT&T never.
ID
Location
Atlanta, Georgia
Preferred solution
Deliver product or service ordered
Comcast - My service is off
Cant get a hold of anyone
ID
Location
Hermitage, Pennsylvania
Comcast - Channels not working
The Xfinity Stream access no longer has my channels. What happened to them?
ID
Location
Fort Lauderdale, Florida
Comcast - Internet
Internet will not connect & stays offline
ID
Location
Orangevale, California
Cons
- No follow-up contact
- Customer service robot
Preferred solution
Talk to a representative
Comcast - Service sucks
My WiFi connection has been horrible since May. I cant get anyone on the phone because everything is automated now and the online chat just says restart your router, like I havent done that already.
User's recommendation: Find a different provider.
ID
Location
Elkridge, Maryland
Comcast - Trade in my I phone 7
I was cut off from my wait
ID
Preferred solution
How to trade in my I Phone 7
Comcast - Racism and harassment
Michael Enright of the western Pennsylvania area formerly of Donora Pa. was on a Donora hometown Facebook page and threatened me as well as defamed female members of my family. He had made racist comments in the past and calls African Americans animals. Many members of the group are contacting Comcast to complain in separate emails. Will feel that his words and actions do not fit with the values Comcast has posted on its website. We all will be escalating this to the highest level possible until his employment is terminated. I can provide screenshots if needed. Please contact me at rl.atkinson@yahoo.com when contacting me. Thank you, Im am looking forward to your response. Sincerely Roy Atkinson
ID
Preferred solution
Termination of employment
Comcast - Debts
Handled with true professionalism.. awaiting call from a specialist.
ID
Location
Champaign, Illinois
Comcast - Can't speak to a human
my phone service is not working cannot speak to a human or make an appointment to have someone come to my house to repair this issue. So frustrated. Would love to cancel and go with another company but no other company offers service in my area.
User's recommendation: don't sign up with comcast.
ID
Loss
$100000
Preferred solution
fix my phone line
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