Comcast Reviews and Complaints
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Customers don't like
- Poor customer service
- Service
- Outrageously high prices
Customers like
- When it works its good
- Internet speed
- Internet service
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A week ago I first tried to get tech support from Comcast regarding my Internet service. I've spoken to multiple people on various days. I had initiated each contact, and I was given a commitment to be called back by a "level two" support person after the first call...
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Product
I am receiving calls from a scam in which they mimic my own land line number. I get about 10+ calls a day. I called Comcast only for someone to tell me they cannot help me after being on hold for about an hour. I was then sent over to Security and placed on hold for...
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Comcast in Chicago, Illinois - A company that insulates its management from learning about problems.
I attempted to send the following message to Tom Karinshak at Comcast through multiple channels. Comcast does all it can to make sure the make who should be accountable for these problems does not know about them. Bad management. Bad provider. ----------------------...
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OppositeHarrier367
You can thank the background noise in call centers to companies that love the stupid "open floor plan" in offices these days. NO privacy, and no sound protection. It sucks for...
CraigH
I am currenly going through a similar experiece in dealing with Comcast support. A Call Center overseas, horrific connection to that call center, limited English at Comcast's ...
After two no-show schedule tech appointments the technician finally showed up and proceeded to do whatever he felt like in my house instead of doing what was scheduled on my ticket, He started changing the settings on my TV and I asked him to please stop and he ignored...
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BerthaBiggs
you feel threatened because he's black? LOL. The humor! You privileged whites should really get it together, I would've left as well. He's there to fix your cable not to be de...
OppositeHarrier367
this smells of *** to me
The people at Comcast Infinity are liars. I have been paying for internet for over 5 years and the speed I was paying for was 150. I am a businessman and had to do an important project from home and the meeting failed due to Comcast/Xfinity actual speed was 62 not 150...
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After two months of Voice Mail drop ins from boxes not my own recording messages not for me and not dialing my phone number. I contacted Comcrap to get it fixed. Now at two weeks and they still do not seem to care. Three MANAGERs actually promised to call me back....
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I liked
- Internet access speed
I didn't like
- Customer service
My NFL Network channel was dropped but the Channel lineup shert in my August bill said it was included in my Digital Starter Package. I have had the NFL Network for 14 months. Comcast said it was moved to a higher priced package, but the channel listing that came with...
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Unknown
And you probably have a 2 years contract. So isn't that a breach of contract? And if you want to add a channel you would pay more! Are they reducing your monthly fee? I think ...
Resolved
I have been a COMCAST/XFINITY customer for 31 years. Several years ago, I added Internet and home phone services to my account. On 12/13/17 I went to their local store to request my cell phone service be added also. I was told that to add my cell phone I needed to buy...
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Comcast contacted me. Told me they would save me money without me losing any of my channels and without a 24-month term contract. They claimed that since I had changed from a rented modem to my own modem for Internet that the voice service I had never used in my triple...
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I had their services for 12 days and it never worked. They came out 3 times and so it did not work. Every time I had to call in and go through prompts and explain from the beginning what was wrong. Three times I was promised to get a call from a supervisor that never...
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Just because you're the one that calls all the time, doesn't mean you're the account owner. I get people like that at my work all the time who get bent out of shape because th...