Comcast Reviews and Complaints
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15
ISSUES RESOLVED
4K
TOTAL REVIEWS
$980K
CLAIMED LOSSES
$916
AVG LOSS
290K
PAGE VIEWS
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Ask a Question About Comcast
Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
Latest review first
- Latest review first
- Most helpful reviews first
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Comcast in Chicago, Illinois - Refuse to come out to raise cable line
cable line is 4.5 feet off ground and has been that way since may 15 2019 have called them 6 times and still will not do any thing about it
Review
Service
Cons
- No communication between departments
- Poor service
- Disregard for their customers
Reason of review
Poor customer service
Loss
$5000
Preferred solution
this is a safety thing since the line is in my back yard anyone can trip over and i can be held at fault
Comcast - No channels
For the past month channels, especially TCM, just freeze and drop out. Supposed to be available shortly. Two hours later still not fixed. Supposedly fixed music channels. Nope. These guys are gone. So fed up.
Review
Service
Pros
- Old comcast
Cons
- Management avoids resolving issues
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Comcast in Harrisburg, Pennsylvania - Im ver disapointed in the quality of my apple charger
So,I went to plug in my phone with the charge and the socket blew.I understand that its not the companys fault thait it blew but my charger should not have not been destroyed.
Review
Service
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Comcast in Portland, Oregon - No means NO
Wednesday afternoon 7/3/19. I have a no soliciting sign posted right above my doorbell. You can not ring the doorbell without seeing the sign. Comcast employee Derek Gray chose to ignore the sign. When I answered the door he advised me he had just helped my neighbor save several hundred dollars by switching to Comcast. I advised Derek that I was not interested. He continued with his sales pitch. I repeated that I was NOT interested. He was determined to leave his business card even after I said I was not interested. No means NO. Why would I ever consider doing business with Comcast when the employees completely disregard basic common courtesy.
Review
Reason of review
Rude employee
Preferred solution
Teach Mr. Derek Gray basic manners
Tags
Resolved
Update by user Sep 04
Adam F.Office of Tom Karinshak resolved my problem was very professional and wave my early termination fee. Thank You for your great customer service.
Original review posted by user Jul 05
I am incredibly disappointed with my Xfinity experience. I am moving to another city and when I tried to transfer my...Review
Service
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund
Comcast - This company's billing policies are horrible. They are out to rip off the o
I have been a customer for over 30 years. They just keep overbilling me year after year. Their billing practices are horrible. It is done $4 to $8 per month added to my bill . I am stuck with this two year contract and they know it. This is unfair to us longstanding loyal customers. I am not interested in the new crazy tech that makes me look for something to watch longer than it takes to watch it..and, i have had my same landline phone number for my family for this long. I do not want to change things. I do not see why this keeps going on. I pay my bill on time faithfully. All i expect is to be treated fairly.
Review
Product
Cons
- And customer service
- Billing
Reason of review
Pricing issue
Loss
$300
Preferred solution
Full refund
Comcast Technician Failures
Technician was at home to check internet. Disconnected telephone cables and left without resetting everything back to way it was. Informed him that phone not working he stated should work in about two minutes. Still out without phone services
Comcast in Brick Township, New Jersey - Why does the government let them raise their bill every month or so
they make you a"deal" . 'Give up your HBO and we will lower your bill $20." But 2 months later , the HBO is still off and the bill goes up again about $20. No wonder they own big buildings . Total scam . This is the kind of thing the government should control
Review
Product
Pros
- Programming
Cons
- Deceptive billing
Reason of review
Poor customer service
Loss
$240
Preferred solution
Price reduction
Tags
Comcast in Jacksonville, Florida - Deceptive telephone solicitations
Deceptive telephone solicitations. Call to find out why my bill was higher was told that my contract ended and that I would have to renew my contract to get a lower price told them fine but I wanted to same things that I have right now at the same price as I knew the only raised to keep getting you to sign a one year contract . The next day realized I was missing some of my favorite channels called Comcast and they said oh we’re not renewing them . Well how the heck is that giving me the same exact channels that I had if you’re not renewing show me your best channels ! So come Monday they will receive a phone call to take this bogus crap off my contract and I will be switching to AT&T
Review
Service
Pros
- Old service plan
Cons
- Crap i was changed to
Reason of review
Order processing issue
Loss
$300
Preferred solution
Full refund
Tags
Comcast in Atlanta, Georgia - Over billing
Check your cable bill. They want you to go paperless and autopay for a reason. I caught them 2 years ago over charging me for stingray service. I called them and they only refunded 3 months of it but charged me for 10 months they are committing fraud on the customer. I caught them a second time doing same thing again. Not only that bill increases from $126.00 per month to $168.00 Called them trying to get better rate it went to$198.00 . Now trying to close account for 3 days spend 1 1/2 hours on phone with 3 different people still not turned off and charging me $60.00 Termination fee they are crooks.
Review
Cons
- Worst company in the world
Reason of review
Poor customer service
Preferred solution
Full refund
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