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STAY AWAY

2.2
Their customer service is the ABSOLUTE worst. Long hold times, no one speaks English, they refuse to let you speak to a manager, they refuse to transfer on shore and they ask for your credit card info as confirmation of having an account. They delivered my equipment to...
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#3743815 Review #3743815 is a subjective opinion of poster.
Location
Rosenberg, Texas
Service
Xfinity Internet Service
Loss
$25
Preferred solution
Let the company propose a solution

Customer service is absolutely the worst

you can never speak with an agent. all phone number lead to the same automated speal. ask to speak with an agent and nothing happens. this is really bad
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#3743202 Review #3743202 is a subjective opinion of poster.
Location
Walnut Creek, California

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Why is my bill $27.00and I didnt ask for my plan to change

I am not paying $27.00 and I didn't ask them to change my plan my bill was always $10.00 and I want it to stay that way
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#3738493 Review #3738493 is a subjective opinion of poster.
Location
Reading, Pennsylvania
Preferred solution
Price reduction

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CAN'T get help on a complicated billing problem

you've already wasted almost 2 hours of my time your agents apparently aren't trained to handle my questions just paid a $1 for help and Camille G. cut off the conversation Who are these people???
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#3733866 Review #3733866 is a subjective opinion of poster.
Preferred solution
HELP with a billing problem

My issue was not resolved

Complaint/ internet would not work.. Called and called never resolved. Horrible experience and someone answered the phone tried to assist me. Told me she would call me back never did

User's recommendation: Go with Verizon. Comcast you share your internet with everyone that has Comcast!!! Terrible services.

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#3733714 Review #3733714 is a subjective opinion of poster.
Location
Lanham, Maryland
New Reviewer

Transferred service and now not working

Called 7 days ago to have service transfer. It has not been. Your computer system doesn't recognize new address of 11 Phlox circle.apt k. Called and confirmed on Saturday. Still it hasn't happened
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#3733421 Review #3733421 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
New Reviewer

Problem not solved yet!

3.0
Still have frequent dropout of wi-fi. Waiting for Miss Utility to come out and mark the lawn. Feel like a temporary cable could have been run until bad the cable is replaced.
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#3731798 Review #3731798 is a subjective opinion of poster.
Location
Frederick, Maryland
Preferred solution
Price reduction
New Reviewer

My bills

You charge for a service that I was told would be free. I talked to someone and they sent some one out. It was something to do with Comcast. The technician said I will not have to pay and also the woman I talked to said I will not have to pay if someone came out. I just saw my account and you charged me $70.00J need my account credit back.
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#3726699 Review #3726699 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Loss
$70
Preferred solution
Full refund
New Reviewer

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#3725997 Review #3725997 is a subjective opinion of poster.
Location
San Jose, California

Comcast trying to withdraw from my bank acct

2.4
I called Comcast billing and spoke to a person named" king".. This person is who gave me the # to Pissedcondsumer.. I had no idea I was calling another company.. King refused to assist me because I did not have my acct number even though I had all other information and every other person I spoke to was fine with that.. I just needed to close an acct or place on hold for now.. I now have to call the billing dept back again. I hope I do not get King.. The representative with "pissedconsumer" was nice and helpful but hard to understand..

User's recommendation: no to comcast due to rude employee and get the run around.

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#3719502 Review #3719502 is a subjective opinion of poster.
Location
Sarasota, Florida
New Reviewer

The chat service is very bad

2.6
Te chat service was horrible. Did nothing other than ask the same question over and over called and May fixed the problem.

User's recommendation: Get rid of the chat service.

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#3717193 Review #3717193 is a subjective opinion of poster.
Location
Reading, Pennsylvania
Service
Comcast Internet Service

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Verified Reviewer New Reviewer

Contacting them

1.0
Trying to report down dangerous low cable line and you cant get anyone its all automated and you get bounced like a ping pong, They really suck!!!

User's recommendation: forget them.

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#3712596 Review #3712596 is a subjective opinion of poster.
Location
Miami, Florida

Line is down

It's fixed. the line ran from my yard to my neighbors so the line actually belonged to her and was fixed
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#3711534 Review #3711534 is a subjective opinion of poster.
Location
Atlanta, Georgia

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My landline phone is not working

1.0
I can not get through to Xfinity ever time I call. They will not call me back. Very unprofessional. There prices are extremely to expensive. I'm not satisfied with this company at all.
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#3702801 Review #3702801 is a subjective opinion of poster.
New Reviewer

See if I can get a special bundle

I don't have any complaints. I just wanted to know how much I would pay for internet as I already have comcast cable

User's recommendation: Good service.

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#3701271 Review #3701271 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Preferred solution
Price reduction