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I've discovered that even a bad product can be less bad if the company has a good understanding customer service. Unfortunately Comcast is not one of those companies as much as they spend lot's of money trying to convince us they are. Can't tell you how many times a...
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I liked
  • Speed of service when it works
I didn't like
  • Poor customer service
#1092312
Comcast - False Advertising
I signed up for services because the area we live in does not support Uverse (we were happy customers for years). Saw this ad for 12 month service for $44.99 basic cable and net w/HBO. Also if we sign up for autopay and paperless invoice we would receive $5 discount...
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1.3
I didn't like
  • Incompatance of the agent
#1092126
Single mom of 3 kids, i work full time and im a Full time college student. NO internet, so can't turn in my assignments, cant go to the library. That cost money for a babysitter. Called comcast and what do they say. They Can't come out untill tomorrow and someone over...
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1.9
#1089940

Comcast - Poor internet service

Comcast
#1049757
Poor and intermittent service from comcast at sdk apartments
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Comcast - Wow! Amazing service!

Comcast
#1041736
1.0
Details
I really hope you're happy with yourselves, you have probably the worst internet service I have ever witnessed. I sincerely hope and pray that you all stop what you're doing and find something else to do. Have a wonderful night (surprised that this wasn't helpful? Now you know how we all feel)
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Comcast Internet Service Review

Comcast
#1036328
1.3
Details
My internet does not work properly. Been through two chats and phone calls. I AM WILLING TO PAY GOR A SERVICE CALL!!! They are no help. I'm probably going to cancel and pay the penalty...they don't care. They win ...I lose...for now.
Comment
Show
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Comcast Customer Care Review

Comcast
#1029802
POOOORRR Customer Service! Never Again!
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We have phone, tv and internet with Comcast. Don't really need or want the tv however it cost more per month not to have it. Our entire system went down over a month ago. We were told after hours on the phone troubleshooting that we needed to switch out the router. My...
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1.0
I didn't like
  • Being lied to and wasting so much of our time
  • Customer service incompetence
  • Management avoids resolving issues
#1089430
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
COMCAST BILLING SCAMS/WORDPLAY/MINDF**K
I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the charge and even said it comes from a missed payment last YEAR! smh. I clearly have a bill where I was...
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2.0
I liked
  • Cable
  • Internet service
I didn't like
  • Incompetent representatives
  • Scammy and confusing billing scheme
  • Deceptive practices
#1088815
Too keep an extremely long story short. Comcast is hands down the worst organization I've ever dealt with. No exaguration at all. Have talked too perhaps 4 or 5 different representatives over the past 2 weeks and my billing is a complete mess. Each representative has...
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ransom
ransom

Just to put it in perspective, we've had Comcast about 10 years and are very satisfied. It rarely goes down and even then we just call them, they tell us when it will working...

1.0
#1088315
We began service on 4/15/2014 and rented a modem for 3 days until our own purchased equipment arrived and I returned the rented equipment in full on 4/18/2014. We were charged for rental of the modem monthly and called in monthly to resolve the issue until a tech...
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jokakinney
jokakinney

While it's nice to say that the burden of proof rests with them, they don't answer to anyone. There is no real regulatory agency so they can keep charging you without recourse...

Anonymous
HappyCamper

Even in 2017, Comcast customers who have purchased their own modems are often falsely billed and accused that the modem allegedly belong to Comcast.If Comcast is claiming that...

1.0
Product
#1088099
First they had to go check and see if we could get internet , took a week to find out , then set appointment up to have installed , another week . Had a friend *** work , lost money by not being at work , all for comcast to not even show up . Sit on hold over a hour ,...
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1.5
I didn't like
  • Problem solution
#1087963
My parents are very elderly. Bedridden much of the time and like to watch old movies. Comcast installed cable at their home by laying 50 feet of cable on the ground in the yard and draping the rest across the rain gutter downspouts. There is even a loop hanging across...
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1.0
#1086705
Just wondering why Comcast hires people in their customer service offices that have no degrees or knowledge of how to work with customers. Recently I learned a young lady from Mexico was hired at the Naperville, IL office, she started out with a work visa which later...
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ransom
ransom

The only bad thing about having sex with an employee is getting caught. Sounds like fun to me.

Anonymous
Anonymous

There is no "degree" for customer service. No company is going to hire people that "majored" in customer service because this is not a thing. It's a job that a lot of people d...

I didn't like
  • Representation
#1086383