Comcast Reviews and Complaints
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16
ISSUES RESOLVED
4K
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$1.1K
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
Latest review first
- Latest review first
- Most helpful reviews first
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Comcast - Your internet is the worst
We switched from UVerse, the internet keeps dropping every day! We never had this issue with Uverse. Why is it so hard to keep your internet working?
Review
Service
Comcast Xfinity Wifi Internet Service
Pros
- Reps are nice
Cons
- Deceptive practices
Reason of review
Bad quality
Loss
$2500
Preferred solution
Let the company propose a solution
I complained about my over priced bill and was told I needed to upgrade. I got this huge box of equipment in the mail; new modem, 2 new cable boxes. started with the modem at about 12:30pm it is now 5:30pm. I only got as far as changing the modem about 3 hours ago. I...
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Review
Cons
- Foreign customer service agents with arrogant attitudes
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
Comcast - Failure to offer ACC network
So the NCAA national champion is playing this week and Comcast does not carry the broadcasting network. The new ACC network is not offered by Comcast in much of metro Atlanta. They are losing my business!
Review
Service
Comcast Tv Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Comcast - Their app says 1 things and they do another
I went on my Xfinity app for billing info. Clearly the app says that i have until Sept 1st to pay the bill or services will be suspended. I needed it pushed to Sept 7th so i went through their chatting app to ask. Here I was told nope sorry u are being shut off tomorrow. I called customer service and they said the same exact thing. Why have a app if the information is never accurate
Review
Pros
- When it works right
- Internet when it works
Cons
- Lying to customers about service problems
- Lack of coordination between departments
Reason of review
The information they provide through the app is not accurate
Loss
$347
Preferred solution
Let the company propose a solution
Comcast in Tacoma, Washington - Cable service constantly cuts out
Washington State - this happens all day and evening almost every day. The picture pixelates, audio cuts out, screen goes blank every few seconds, sometimes with intervals of being out seconds longer than it being on. Comcast's solution is to reset signal, send out a tech to check things, replace cable box, etc, etc. However, even after that has all been done, service may improve briefly (or not) and usually the situation continues as before. This has been happening for several years now and seems to worsen during the summer months. I Give this company minus 10 rating. Oddly, Comcast provides the best internet service in the area, so customers are forced to endure the absoluetely worst TV service ever!!!!
Review
Service
Comcast Cable Tv Service
Reason of review
Poor customer service
Preferred solution
FIx the damn problem
Comcast - Still waiting!!
On June 23rd 2019 a storm took down the Comcast cable line in front of my house it is now August 20th 2019 the cable is still down in my yard after 4 calls to Comcast five people come out and the line is still down in my yard I'm thinking about just canceling going with Dish Network very very unsatisfied customer.
Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Comcast - Increasing bill
In May 2019 I dropped my movie package with Comcast trying to save money. I am so confused by the billing since then. I was charged one time fees and I don't know what fees. It is August 2019 and my bill is $1 more than it was BEFORE I canceled the extra movie channels. Customer service sucks. I was told to switch to Roku if I wanted to save money!!
Review
Pros
- Internet speed
- All show i like in one place
Cons
- No attempt to please us
- Monthly pricing
- Rip off
Reason of review
Charges are a rip off
Loss
$10
Preferred solution
Price reduction
Comcast in Boston, Massachusetts - Email
I want my email back, u say i need to change my pass word so help me do that, i was put on hold for 35 minutes. Please help me get back to my email.Marjorie Ayers at patcheye@comcast.net. 
Review
Service
Comcast Xfinity Internet Service
I was on with 2 wonderful voices 4 about 3 hours trying to get my e mail, my password an they didn't work, these voises couldn't get me a new password, so after being on hold for 35+minutes . I was sent to customer security team they didn't answer after another 20...
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Review
Why have a “total outage” without telling your customers? I spent 1hr thinking it was my connection. Very pissed and very unhappy.
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1 comment
Sooooooo you'd prefer that they waste time reaching out to every individual customer instead of working to resolve the situation? You aren't that damn special. Read a book or something instead.
Review
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You need to cancel service immediately. Look for another provider especially if you are a paying customer.
There is a lot more "why" behind the scenes and it is only going to get a lot worse for comcast if that is possible. Research DDOS......it is all political. There are some very pissed off hackers, etc out to destroy comcast, MSNBC and large corporations connected to them and the DNC. This is global (Russia, China, N.
Korea, etc). The deep, dark internet !!!!!