Comcast Reviews and Complaints
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16
ISSUES RESOLVED
4K
TOTAL REVIEWS
$1.2M
CLAIMED LOSSES
$1.1K
AVG LOSS
290K
PAGE VIEWS
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Cons
- Poor customer service
- Service
- Outrageously high prices
Pros
- When it works its good
- Internet speed
- Internet service
Latest review first
- Latest review first
- Most helpful reviews first
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Comcast review in Santa Maria, California: Need information who who’s
I found an application to determine who is using my internet and making my iPhone or iPad hot plus the router. Took some pictures and didn’t expect to have so many on this internet system. Only have one master bedroom, one living room, 2 apple. iPhones, 2 Apple iPads, two smart televisions sets, and nothing else. computer is off. Ow would be the time to check.
Review
Comcast review in Springfield, Massachusetts: False Billing Practices
How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices.
Review
Product
Comcast Account
Pros
- Great options
Cons
- Unwillingness to help
- Poor customer service
- Too expensive
Reason of review
Pricing issue
Loss
$2500
Preferred solution
Price reduction
I am so angry that I have to have Comcast for my service. No matter what you call about, billing, service they jerk you around, raise your billing when you have a 2 year contact to keep your charges the same, then tell you there is no 2 year contract on record for you,...
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Review
Service
Comcast Tv Service
Cons
- Terrible service no human no help
Reason of review
Not as described/ advertised
Loss
$150
Preferred solution
Price reduction
Tags
Comcast review: Sloppy install
To start with he was an hour late, Then he had to go get a drill, witch took him another hour. By the time he was done he left wires hanging off my house damaged my soffit, Ripped the old screws out; didn't screw in new connections (just left them hanging).The box he did screw on the house is crooked as *** My six year old grandson could've done a better job. Then to top it off they had no paper work for me to sign. No paper work on the channels or how to use the remote. Very unhappy customer right here in Sebastian Florida!
Review
Pros
- Customer service representatives
Cons
- Dishonest and incompetent technicians
Reason of review
Sloppy install
Loss
$5000
Preferred solution
Price reduction
Tags
Update by user Sep 06
I was given a free two months of Showtime and an apology, but they need to apologize to my credit union, as it was not my fault this happened.
Original review posted by user Sep 06
I went to the app to schedule a payment. I accidentally scheduled the wrong amount and was unable to correct it on the app, so...
3 comments
If an additional cable bill amount causes your account to be overdrawn, you really need to examine your financial choices.
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Resolved
Review
Product
Comcast Account
Pros
- Internet and home security
- When it works its good
Cons
- No excuse for cutting channels for the inflated price i pay now
- Talking to someone who is in another country
Reason of review
Problems with payment
Loss
$280
Preferred solution
Let the company propose a solution
Comcast review in Jacksonville, Florida: No TV for 9 days now
My TV lost it's signal 9 days ago and Comcast supposedly has been "working hard" to fix it. Every time I go to the outage page they have a new time set for it to be fixed, and when that time comes this info disappears or a new time is set. This has been going on for days and days and I'm really, really pissed off. My sister says I should switch to Verizon, which I might well look into. Comcast, YOU SUCK.
Review
Asking the exact same question over and over, taking 5 minutes "to review account" only to ask tge same questions once again. By far the most ridiculous service i have ever seen, clearly not american by their mocking and laughing tones and zero help.
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1 comment
Have been trying for hours to speak to a capable Comcast agent but keep getting passed around the same call center in India. What a joke, no one knows what they are speaking about, cannot give me any ideas on how to handle my complaint. Is it too much to ask that the Comcast customer service line be based in the USA with English speaking agents?
Review
Product
Comcast Account
Comcast review in Pittsburgh, Pennsylvania: Forced to Pay for Upgrade to Keep TCM Channel
Effective October 10, 2019, TCM will NO LONGER be available to those paying for the Digital Preferred Package. Consumers will have to upgrade and pay more for the Sports Entertainment Pkg to still be able to view it. Now all you lucky consumers who pay for Digital Preferred are not getting a reduction in price because you are losing this channel. Comcast is more than happy to charge you the same inflated rate for less channels. This has happened before and Comcast will continue to do this. Wise up People!
Review
Service
Comcast Cable Tv Service
Comcast review: Your internet is the worst
We switched from UVerse, the internet keeps dropping every day! We never had this issue with Uverse. Why is it so hard to keep your internet working?
Review
Service
Comcast Xfinity Wifi Internet Service
Pros
- Reps are nice
Cons
- Deceptive practices
Reason of review
Bad quality
Loss
$2500
Preferred solution
Let the company propose a solution
I complained about my over priced bill and was told I needed to upgrade. I got this huge box of equipment in the mail; new modem, 2 new cable boxes. started with the modem at about 12:30pm it is now 5:30pm. I only got as far as changing the modem about 3 hours ago. I...
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Review
Cons
- Foreign customer service agents with arrogant attitudes
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
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