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Don't Use Comcast

So many problems with Comcast. For one, I had an overdue bill which I paid. Comcast cashed the check and then later shut me down anyway claiming I hadn't paid it, which resulted in a long series of phone calls. At another time I set up a time for their person to come by to install service and they missed the window for an entire day. Today I just called them to shut down my service and they refused to do so because "their computer system is down." I would pay significantly more to do avoid doing business with Comcast.
#1464091
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I switch a comcast "promotion" for $29.99 for 60mbps which it was ok but not fast. to a new one that they practically forced me into a for more money for $55 for "150mbps". Which I thought was going to be faster than the one I had but of course not. This so called...
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#1463049

Comcast - MAD AS ***

THIS COMPANY DEBITED OUT 367.35 FROM MY BANK ACCOUNT . I NEVER GAVE THEM THE PERMISSION TO DO THAT I AM GOING TO FILE ON THIS COMPANY ON MONDAY. NEVER,NEVER DO THIS AGAIN ON MY NAME
1.0
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
I didn't like
  • Taking money out of my account
#1462173
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So the 1st issue I had was when I 1st started service. There was an issue with how THEY set up the wiring in my unit, so they had to send someone to fix it. Charged me $50 to fix their screwup, even though the lady told me I wouldnt be charged. Called them 5 or 6 times...
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2.2
#1458106
My name is Debbie Jay and I need to let everyone out there in TV, cable and internet land know that I was done very wrongly with Comcast and I'm a senior citizen... the same day they hook me up with my cable is the same day my good no problem TV stopped working... My...
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1.0
#1455444

Comcast - REFUND TAKES 4 to 6 WEEKS

Finally after years of terrible service I said "Enough" no more with this dreadful company. I returned the equipment to Coconut Point, Lee County Florida on 12/12/18. Today 1/22/19 I received a bill for $385.00 for non return of equipment. Actually they owe me $4.95. The accounts department agreed that I had returned the equipment and the girl said "we will send you a check for your over payment, it should arrive in 4 - 6 weeks" If I owed them money I would pay immediately but they take 4 - 6 WEEKS. WHAT A GIANT RIP-OFF. Take my advise and NEVER deal with this company
#1454346
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I have been on the phone for three hours , being hung up on , calling back . Asking for a supervisor , put on hold only to have no one return . My year long agreement, not a contract , expired , and now I am being billed 280 a month . I am on Disability , my whole...
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Anonymous
Anonymous

Forty dollars and you're QUOTE : "so mad I can't even think" ? You won't solve problems that way. I have had serious mental illness problems in the past and that's one of the ...

Anonymous
Anonymous

What difference does it make that you're on disability ? So am I, but it has nothing to do with anything other than the fact that my heart failed, Meniere's Disease has ruined...

2.3
I didn't like
  • Reps who have no idea what they are doing and not helpful at all
#1444257
Just found out that my small hotel has never had HBO since we signed up with Comcast's Hospitality program in 2013, yet they have charged us all along for HBO for the past five years. While I insisted to Comcast that we did not have HBO, they insisted we did, but they...
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1.9
I didn't like
  • Time consuming
  • Techs not showing up and saying they did
  • Incompetent customer service reps
#1444195

Comcast in Wyoming, Michigan - They suck at their only job

Our internet has gone down everyday for the past 4 days even after they sent out a technician, and I can only assume it will keep going down every day from now on
#1442464
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Was originally scheduled for install on 12/22/18 and no service as of 1/6/19 after being “escalated”. Local service supervisor is deplorable and has no regard for customers.
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1.0
#1442458