Comcast
Reviews and Complaints
Reviews Chart
2.1M
CLAIMED LOSSES
5.3K
TOTAL REVIEWS
520K
PAGE VIEWS
20
ISSUES RESOLVED
Troubleshooting
No 2nd tech visit and no TV working so far 10 days. As I suspected they are not coming to fix rest of issues and swap the bad HD box
User's recommendation: Watch out for Comcast promises.
ID
Pros
- No positive ones
Cons
- Being bounced from one support team to another
Loss
$100
Preferred solution
Deliver product or service ordered
Most people know when you move comcast advertising says to let them so I did. Then the rep told me since you are moving to cable ready apartment, you can move and activate the service. Oh boy, he was wrong, nothing was working. After 4 hours of trying to activate the...
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ID
Pros
- When it works right
Cons
- Incompatance of the agent
Loss
$100
Preferred solution
Full refund
Corrupt billing practices the worst customer service
The first the fact they use call centers Ann India, Jamaica, Caribbean, Mexico, So as an American based company serving American customer . The outright poor communication skills that I've encountered while on the phone with these questionable untouchable uncountable individuals is a reflection about Xfinity views it's American customers So we're left trying to communicate and giving our personal information to God knows who they are am I the only person that sees a problem with that?
User's recommendation: Keep it simple stupid .
ID
Cons
- Incorrect charges
Preferred solution
All I am willing to pay is what I owe what's a $60 not 90 and then it next time. If there's a problem with the card send me a text.
I’m going to be killed They are ignoring me
I'm in danger domestic violence I'm dealing with fraud and xfinity keeps turning my phone off . help turn the phone on I have paid
ID
Loss
$1
Preferred solution
refund
I basically wanted to get some information
This matter is way over due. I think I still owe comcast about 145.00 dollars years ago. I relocated and I forgot to cancel my service. I was wondering if comcast, with my permission would take out 40.00 dollars on the first of every month until that 145.00 is retrieved. Then stop taking any more money, because the matter will be resolved. Thank You
ID
Service
Comcast Cable Tv Service
Pros
- Outstanding product - especially voice activation
Preferred solution
For comcast to start taking out 40.00 on the first of every month, until my 145.00 bill is paid off. Then discontinue getting any money out my account, because the bill will be paid
To change my internet adress for access
I just leave to my old house I have a new adress and I need to access my internet please can't get a shechule for that to fixed my internet on my new adress. Thanks
ID
No WiFi
Unable to connect to WiFi and cannot enter password because my tv remote that came with my tv is broken so l am not able to connect any devices!
User's recommendation: There has got to be a better way!!!
ID
Location
Federal Way, Washington
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Verified Reviewer
I have called 6 times over the past 2 months to get communication lines removed from existing power poles and cannot talk to ANYONE that can help me!!!! The automated system is by far the worst I have EVER used and the people are rude and do not know what they are...
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ID
Location
North Charleston, South Carolina
Technical support
I do not have internet service at the new address. I was told the service is working at the new address.
ID
Loss
$150
Preferred solution
Deliver product or service ordered
Package delivered to wrong area
I hadn't heard anything about my phone or seen a refund for the 90.00 I paid for it to be sent to me.
ID
Question on service
Customer service is not part of the package. Cannot make it simple, sell by confusion. 2.5 days with technicians and fixed the problem thanks to you tube. After being a customer for over twenty years I just feel stupid.
User's recommendation: Look for another service.
ID
Location
Vancouver, Washington
Service
Comcast Internet Plus Bundle
Cons
- Customer service phone line
- Customer service
Preferred solution
Customer service.
Poor service
The automated system is set up to keep you from talking to a CSR. I could not handle my situation on the website and it took me 20 min just to finally get in contact with a person.
User's recommendation: Don’t use Xfinity mobile.
ID
Location
Lawton, Oklahoma
Too much Internet use
Need assistance knowing which system in my home is using the Internet. Because I can never get on my computer
ID
Location
Castro Valley, California
Preferred solution
Let the company propose a solution
Need to add a channel BBC Workd news
My comcast account in California had all the channels... why dont I have BBC news and Olympic channel?? Need to add ASAP
ID
Preferred solution
Deliver product or service ordered
I have power but no WiFi. Poor customer service, I was told when power comes back I would have WiFi but there is no option to talk to an agent. My issue is not with the power outage. I’ve reset my dev
Ive reset my devices multiple times and unplugged them. The issue is on your end and there is no way to inform anyone of this issue . Why am I paying for a service that you are not providing?
ID
Location
Manchester, New Hampshire
Preferred solution
Price reduction
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