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Just want say when one has a bill and calling to pay it with 2 different reps both say in order to restart service all you need is a deposit of a 100$ and you say you have a balance of 250$ and want to pay it and they tell you ma'am you can't pay something that is not...
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2.7
#1033503
Comcast - The best they have to offer
Comcast with their desire to lead is leading the way in the worst service of all the providers out there. They claim their X1 box is the best thing since sliced bread, HA. When you go to an Xfinity store it all works great, but get home connect your X1 and wait for the...
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#1033488
First, rather than pay a termination fee, downgrade to just internet or basic cable with a new promotion or package through their Loyalty Department. As long as you downgrade, they can not charge you a termination fee. Then, after you get that set up, cancel cable tv...
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3.3
I liked
  • When it works its good
I didn't like
  • Inability to help
  • Cable service
#1032741

Short Review for January 31, 2017, Pc_payment

Comcast
#1000763
Comcast Took 100 Dollars From For Service I Dont Have and Now I,m Gonna Pour Water in Their Boxes and Ruin Their Boxes *** Comcast and Collections *** You Too!
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Comcast Cable Tv Service Review

Comcast
#995947
2.8
new hd box upgrade,,,,cannot read the info on the tv screen! very small lettering! i had no problem at all reading my tv screen with my old cable box!
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Short Review for January 18, 2017, Pc_pricing

Comcast
#993040
2.1
The prices are too high for less then perfect service. I m recooperating from Christmas & asked to extend my bill 19 hours longer so because they won't they want double to turn my services back so long Comcast you lost another good customer . . It's a shame.
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Short Review for January 11, 2017, Pc_other

Comcast
#989345
They shut more ofd after 30 days.
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Spoke to an agent to set up a payment arrangement on the 15th due to my twice a month pay cycle. The agent processed the payment for the 8th after countless efforts of explaining my payroll cycle. Comcast/Xfinity definitely needs to cease and assist outsourcing...
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1.1
#1032022
We were moving- I called for a service call on March 30 when I couldn't hook up my equipment myself. I tried to get refresh signals all weekend while the appointment was set up for Monday April 3 from 5-7 PM. The internet and the phone did work at that point. Monday...
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Muller123
Muller123

This is resolved. AND because I complained directly to the FCC- it works folks- a rep called me a week later after it was connected and took about $233 off the bill. Boom. Ma...

1.0
I didn't like
  • Talking to someone out of area
  • Lack of coordination between departments
  • Did not fix the problem
#1031944
I am beginning to think that you don't want me to pay my bill or for that fact me changing password. Your service is getting bad to where you request a password either by text or email!! Neither one is being answered which is rather boring to say the least!!! Being on...
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I didn't like
  • Trying to change password over and over agin
#1031514
Went on line, saw that Comcast/XFINTY offered service in area and there ends the positive experience with Comcast. Spent 3 hours on line Saturday (4/1/2017) trying to establish service at new location only to be told to go online and fill out application and someone...
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I didn't like
  • Answer to problem is to put customer on hold and transfer
#1031195
Set up appt to start new service. Comcast does didnt show. Called and automated message advised me of my new appt date - one week later. No one called to advise me. I called and spoke to a customer service rep who says d she would escalate. I never heard from them....
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#1030813
Don't waste your time calling "customer care" because they don't. They just want to read you a script and document the call. NOTHING gets resolved. Be very concerned if they say "I'm going to accelerate this!". That is just a ploy to get you off the phone. When you...
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2.2
I didn't like
  • Customer service
  • Call center
#1030758
I ve been calling Comcast to set up my internet/tv service and has been transferred to different representatives. I've been connected to different parts of the world from the Philippines, Colombia , to other countries. They were very fast in charging me even before I...
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1.0
I didn't like
  • Incompetent representatives
  • But has not seen the money yet
  • Recording when calling in
#1029904