Unclaimed
Comcast
Reviews and Complaints
4.1M
CLAIMED LOSSES
6.7K
TOTAL REVIEWS
920K
PAGE VIEWS
31
ISSUES RESOLVED
Comcast Net Promoter Score (NPS)
-37
low
NPS
-100
100
- 27% Promoters
- 9% Passives
- 64% Detractors
Comcast's estimated NPS of -37 considered to be low. 27% of users would likely recommend Comcast to a friend or colleague.
Customer Satisfaction
Comcast Reviews
New Reviewer
Comcast installation appointments not kept repeatedly.
Comcast installation appointments not kept after they were confirmed multiple times. Then the dispatcher claims that they had no service scheduled and when I called him on the lie he let me sit on the phone for approximately 30 minutes until I find out that they contract these services to Advance Cable Technologies. When I spoke to their dispatcher he played like he knew nothing. What a bunch of incompetent dispatchers and supervisors in the Sugar Land Texas region. What made the situation even worse is that we had computer people here waiting to hook up and they had to leave along with a bill for a hundred dollars because I did not cancel their service two days in advance. Thank you Junior whose id number is 7685 for all of the non-service.
4 comments
ID
Location
Stafford, Texas
Comcast
We are moving. We have been in the present apartment for four years. We have had Comcast internet, television and cable in this location the entire time. We have never been late to pay. But they will not transfer our service to the new house because the people who lived there before owe them money. We will have to wait until we move to the new city then go to the Comcast office and jump through some hoops before we can get service. This means we will be without internet, phone or TV for at least 4 days. Why is it out fault that those people owe them money?? This is the stupidest policy I have ever heard of!!!!!
1 comment
ID
Location
Harrisburg, Pennsylvania
New Reviewer
Comcast disconnects the wrong apartment and won't come out till Tuesday to fix it.
The apartment below me recently became vacant. Today comcast came out to disconnect their cable and internet. However, they disconnected mine by mistake. I called twice and got excuses about why my cable was out. Finally, they realized their mistake. But they can't come out till Tuesday to fix it. I don't understand. If they screwed up why don't they come out and fix it now! BTW this is the 2nd time they disconnected us by mistake. Now I have to go 4 days without internet and I use it for my job all the time. This is a big inconvenience. This is not the way to run a business
ID
Location
Scranton, Pennsylvania
48 hours and no service (LOL)
Hello My Name is Joseph Andrewski and customer of many years to Comcast I recently encountered some technical problems with my modem on 11/04/2010. No Internet or phone service, and followed phone instructions with a repair technician. In this process I was told to push a reset button on the back of the modem and it broke, They set up an appointment for the following day between 8 am and 9 am on 11/05/2010. I took time off from my work the next day and waited unit 9:30 am for the service technician to arrive? No service technician showed up as scheduled ?? Called up Comcast to fine your computers cancelled all appointments scheduled upon the time my appointment was made, due to a service issue that occurred earlier in that day on 11/04/2010 ?? Here is why I am writing this compliant to you as a unsatisfied customer. I missed a days work, no call backs regarding cancellation of my scheduled repair call, and no phone service at my home for over 12 hours? (OUCH) Now I must wait 48 hours due to rescheduled service call and take another day off from work (Ouch!!) Wow, I'm not so happy with how your company is handling customer service! Thank you for hearing out my concerns in this matter and hope you can improve on customer services In the near future, 48 hours lost is a long time to wait!!
1 comment
ID
Location
Vancouver, Washington
New Reviewer
Comcast has Breached Thir Contract. Can I Sue?
Ok, let's begin! Back in January 2010, I moved here to East Orange NJ! I originally wanted DirecTV (I LOVE SATELLITE), but found out that this building only allowed sheisty Cable to be installed, because DirecTV only wanted their service and not Cable to have any input here... thus making Comcast the contract winner! Not that I'm downing Comcasts service, because I haven't had terrible service. ANYWAY... There was an offer that if I signed up for their Triple Play Contract, that I would receive a $200.00 Gift Card! Ok, since I work for a Cable company, I know how this goes. So I thought to myself, Hmmm. Great..I'll do it. So I signed up. The terms clearly stipulated that this was a 24 month CONTRACT, and that starting with Month 13, my price would increase by I believe $20 dollars. I would need to fulfill the requirement to pay by bill ON TIME every month for 3 months...90 days. I HAVE DONE THAT! To Skip all the in-between, because I know that some of you fools like myself, already have been through this...It is Now November 2010, and I still do not have a Gift Card. I have escalated this to a Corporate complaints level, and I still do not have a Gift Card! I BELIEVE COMCAST HAS BREACHED THEIR CONTRACT, in falsely getting me to sign up for their service without ever making good on their offer. That is FRAUD! Because this is a contract, I am not able to change my level of service without incurring A FEE! I would like from Comcast... an inconvenience credit, equal to one months service credit. They have offered to CREDIT MY ACCOUNT, the $200.00. THAT WAS NOT LISTED AS PART OF THE TERMS OF THE CONTRACT WHEN I SIGNED UP, THAT IF THEY DON'T SEND A GIFT CARD, THEY WILL CREDIT MY ACCOUNT. Thus, they are trying to make it easier on themselves to just wash this under the rug and act like it never happened, by making such an offer. Do I have a leg to stand on? Or I screwed? The woman from the Corporate escalation group, says that she has looked into it and she is being told that I will have to wait another 30 days. That is *** near an entire year, that I will have waited. This other guy named Rick from Corporate left me a voice mail message a few weeks ago, and told me that the card should be in my mailbox by October 20th...THAT WAS A LIE! I asked Debbie from the Corporate Escalations team to give me a months credit for the inconvenience, due to what I feel is a breach of contract. She told me ...let's wait until we get the gift card to you. And then they can review if my request has any merit. I think she is lying, because they have no intentions of issuing a gift card! What do I do?
ID
Location
Coatesville, Pennsylvania
New Reviewer
Comcast slow service
On 7/21/2010 I had a Comacast tech decide I needed a new line put in. On 852010 the vendor Comcast used to lay line installed a new line. They decided to not bury it on the path the Comcast drew out. On 10/10/2010 I had someone aerate my lawn. The Aeration machine cut the Comcast line because the line was run over a tree root and was only a 1/2 inch below the ground a that point. A Comcast tech came out that day and spliced the line he left the old cable laying on my lawn and said a new line would be put down in two weeks. I called Comcast the week before last and was told someone would be out by 10/24/2010. I called back last week and was told someone would be out by 10/28/2010. I was trying to get it done be 10/30/2010 (halloween) since I live on a corner property and kids walk across my lawn on hallowen. I went out on 10/30/2010 and buried the line the best I could. I called today 11/2/2010 and I am now being told that someone will not be out until 11/20/2010. That would be 40 days to get someone out to correct this. Outrageous. Gregory Wellons
1 comment
ID
Location
Yardley, Pennsylvania
New Reviewer
Comcast sucks
Comcast just sucks. When, I bought the internet service through online chat recently on 8 oct, they promised me for waving off installation fee and since it was online order they didn't gave me any kind of confirmation or receipt. But, in the next month's bill they charged me $49 as installation fee and they are now passing the blame on me. They are not even ready to hear my part. Even that chat representative never discussed anything about installation fee. Only after my continuous pressing, she said its going to be waived off. I suggest, never take any service in new york city online or through phone. Buy, it by going to store.
ID
Location
Charlotte, North Carolina
Loss
$49
New Reviewer
Comcast/xFinity
I switched my telephone service to xFinity from Verizon on Friday, October 9th. A little over a week later, I received the "recently disconnected" letter from Verizon. The installer had trouble "porting" my number over, but he was finally successful. All-in-all, I thought the switch over went rather smoothly. In addition to cable TV and internet, now, I also have phone service with xFinity/Comcast. I received a PIN via email within 10 day, but had trouble setting up my voice account. This was a minor irritation and had planned to call when I had time to wait on the phone. In retrospect, I should have realized this nuisance foreshadowed problems to come! On the morning of October 31st, I picked up my cell and saw a text message from my daughter. She'd tried to call home the night before, but had received a "number not in service". Sure enough I picked up one of my house phones and no dial tone; called home number from my cell and I too received the same message. Imagine my surprise and horror when I called xFinity and was toldy by Chante (customer service) that xFinity does not have my home telephone number! The phone number I've had for the past 24 years is, according to Chante, owned by "some other carrier"...and she'll find out which carrier. Before I switched, I specifically (and several times) asked, will I be able to keep my same phone number. I was repeatedly assured, by both the salesperson and the installer, my phone number won't change. I NEVER would have switched had I known the number I've had for all these years, that is associated with my life - family, friends, business, work - would be lost because of a "mistake" on your part. No one should have to go through this! I'm advising everyone I know (and even folks I don't know via the web) don't switch to xFinity! I'm calling Verizon and begging them to take me back - with my old telephone number.
6 comments
ID
Location
Woodbridge, Virginia
Loss
$24
Comcast shut Internet off
My comcast bill for Internet and cable was 190.00 a month my buddy has comcast Internet and all cable channels plus HD and phone all for 87.00 a month so I called to complain got my bill drop to 105.00 a month just Internet and cable so I did it to my surprise my Internet no longer work two days later still no Internet no quick fix in site. After spending 1hr on the phone they tell there's nothing they can do to fix if for at least a week. If your smart you will run from comcast no customer service nobody want to help when they screw up.
ID
Location
Tamarac, Florida
Comcast -do not sign a contract
comcast has decided that after 20 years of paying my bills ahead of time , it is time to cut down my service and disconnect ne without a notice even though my payments are current and prepaid . no previous notices about converting my local service to digital .. Poorest customer loyalty ever seen., Never sign on a contract withese scam artists as they are not willing to do anything for you when you call them .. the closest customer office is miles away if you want to cancel your contract DO NOT COMMIT TO COMCAST AS THEY DO NOT VALUE THE CUSTOMER EVEN WHEN THEY HAVE BEEN LOYAL TO THEM !!
ID
Location
Miami, Florida
Loss
$65
Comcast billed us for service we didn't have
Back in July our cable was turned off for no appparent reason to us. It was shortly after paying our June cable bill. We were on vacation so by the time we got home and realized that we didn't have cable we called Comcast and they said that there is no note on their end that there was any disruption on their end. They have cut our neighbors cable twice now, and will only credit our account to the date where they disconnected the cable in September. So they want us to pay over $200 for a service we did not, and still do not have!!!
ID
Location
Summit, New Jersey
New Reviewer
I put "I hate Comcast" into Google search and...
I ended up on pissedconsumer.com. I am so frustrated I burst into tears over this. I just started using Comcast internet about a month ago. I have had numerous problems. Bad connection, blank screens where videos should be, blank screens where simple images should be, web pages that load into a long page of codes and web pages that don't load at all. And this is happening when I'm connected directly to the modem. Not to mention the wireless connection is terrible also. The worst of it started two days ago. Now for some background I am a full time college student, so I rely on the internet to do research for papers, emailing, and studying. I need to be online quite a few hours each day. So the last two days have been a nightmare. The wireless internet has been cutting in and out, numerouse error messages from Yahoo and Google saying that I am using an illegal URL, browser or whatnot. Needless to say, I have been so frustrated and irritated. Just today, I have called countless times and get the machine. When I do get connected to a representative, they tell me to go reset the modem, reset the router and hold the reset button for 30 seconds...etc...etc...Basically, everything that I have already done by myself. The rare times that I got a connection these past two days, I went on the online chat with a representative on the Comcast website. Yesterday, I talked to one rep. who told me tha same thing the automated machine did. Reset this, reset that...etc. Today, I talked to four. Already on the *** of tears from spending hours trying to reset my router and resetting my wireless connection. The first one told me to delete my cache, history, etc... Wow what good that did. The second just ended the chat with me after giving him information for half an hour. The third told me to do this with my router, do that with my modem. And I got disconnected from the internet and from the chat. Obviously, he didn't know that would happen. I burst into tears from frustration, just thinking about the F I could recieve on my paper. And finally the last one, who I believed solved the problem. I haven't been connected to the internet long enough to get disconnected yet. We will see if he fixed it. Finally, he gave me simple instructions. Ended the chat after about 15 minutes. Done. Now I know it's their job and they aren't in direct connection to the CEO's of this terrible company, but if you work as a technical rep. shouldn't you know why I'm losing connection? Shouldn't you know how to fix it? And if you can't fix it, are you trained to hang up on the customer? After this horrible experience, I am shaking with anger from, I do not trust this service. Their "customer garantee" policy is bogus. We pay hundreds of dollars a year, a month for some people and get horrible service in return. Some regions have no other services available to turn to; in certain locations Comcast is a monopoly. I feel terrible for being rude to the reps., but I myself feel so disrespected by Comcast.
1 comment
ID
Location
Albany, California
New Reviewer
Comcast - same billing problem for over a year
For over a year Comcast has been charging me monthly for Howard Stern, which I never ordered and don't watch. I have called repeatedly and each time I'm told that the charge will be removed and I will not be billed in the future. And each month when I get my bill there is a credit for the overcharged and ANOTHER charge for Howard Stern. It is ridiculous that they cannot get this right. The last time I spoke to them I was told it was because they only removed Stern from one of my cable boxes and it needed to be removed from all of them. Huh?? But they said they removed it from all of the boxes and I would not have this problem again. Well, guess what? The next month I get my bill and along with the credit for the erroneous charge, I'm charged for another month of Howard Stern. I have spent countless hours on the phone trying to get this resolved and don't know what to do next. In addition to this, several months ago several of the cable channels I've had for 8 years, and am being charged for, suddenly disappeared. When I called I was told a different story by every person I spoke to. The conclusion was that despite having TMC for 8 years, I no longer have it. And the other channels supposedly disappeard because I have a defective DVR box. So instead of sending a technician out to fix or replace the box, Comcast said they would ship me a new DVR along with a prepaid return label to send the defective box back. Sounds like I'm doing their job for them, but it saves me waiting around for an inept technician to show up. So I get the new DVR and hook it up, losing all the programs I've recorded. I put the defective DVR in the box sent by Comcast, attach the prepaid UPS label and bring it to Mail Boxes Etc. And every month Comcast charges me for the DVR box I returned. When I call them they tell me they never received it and do I have paperwork from when I returned it. I tell them that THEY sent the label and when you drop something off to UPS, the Post Office, Mail Boxes Etc., with a prepaid label, you don't need, or get, any paperwork! I swear this is a deliberate scam on the past of Comcast. By doing the return this way they can claim they never received the item. I've learned my lesson and from now on, when I return something prepaid, I will ask for paperwork - even though the place I'm dropping it off to says I don't need it, doesn't want to spend them time writing it up, etc. Comcast told me they would put a trace on the package (they obviously have the tracking number since they provided the label) and call me back. That was two months ago and I still haven't heard from them. Even though I am disputing the charge for Howard Stern and the returned box, Comcast threatens to cancel my service if I don't pay the whole bill every month. If there were another provider in my area I would tell Comcast where to stuff it. The minute another provider is in my area I will switch and NEVER do business with Comcast again.
ID
Location
Bear, Delaware
Worst customer service
Today i tried to order the UFC event (Lensar vs. Carwin) and for some reason i had to call in. When I called in it was around 8:50, ten minutes before the event. The first rep I talked to said I had to talk to a tech guy for some reason and transferred me there. Five minutes later the the tech guy said he transferred me to the wrong state. So he said he was going to transfer me, but he instead ended the call. When I called back again the hours were over and still couldn't order from the tv. So instead of helping a guest out they keep cycling me around till they closed. What great customer service Comcast.
1 comment
ID
Location
Chicago, Illinois
New Reviewer
Charged Deposit for Services NEVER Installed
I ordered Comcast TV and Internet on the 12th of October. It was supposed to be installed on the 19th. I sat home all day with the front door open and only the screen door closed. The tech NEVER SHOWED!! When I called because he was late they said that he had arrived at 1:30 and that no one was home. They also asked if I had a white door, that the tech knocked and no one answered and that he also called my number and got a busy signal. I work for a cell phone company and the number i gave them was my cell. Cell phones don't get busy signals unless you are calling out and that same instant some one is calling you. I called B.S. on that comment and they said they couldn't send another tech out til the 21st. I couldn't *** another day, I just bought a house, I have bills to pay. So they transferred me to cancellations who told me they couldn't refund my deposit to my credit card, but they'd send me a check. Now isn't that illegal to charge the deposit to some one's account before the services are ever rendered?
ID
Location
Fresno, California
Loss
$100
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Comcast
I also live in the sugar land area and I had an appointment last Saturday 9/14/13 which was missed. I had a 8-10 am window and when no one showed up, I called comcast and was told I had a 8am to 8 pm window and someone would call me 30 minutes in advance of tech arriving.
That is completely wrong because if I was told 8-8 initially, I would have made a different plan. In any event, my wife waited at home all day and no one showed up. Then I call comcast again and was told that the appointment was still open but no one would show up because its too late. I was told supervisor would call me in 30 minutes after I asked him/her to call me.
Not surprisingly supervisor did not call me. I have a new appointment for 9/21. Not optimistic.
It takes 20 minutes or more just to talk to a live person. Complete waste of time.
LoL, I love you people who think asking for a supervisor is going to help your cause. You probably think you're talking to comcast employees too huh?
Nope, you're talking to someone who has one computer program with your name and a list of technician appointments. That's the extent of their power. They've probably been taking comcast calls for about 2 weeks, don't know what a HDTV is, and can barely write their own name.
Talking to the "supervisor" @ comcast is just about as useful as talking to the "big elephant" @ the zoo. Take it from me, I am that supervisor you wait 15-20 minute for while I finish my cigarette.
I even informed the "supervisor" who has not authority over anything but whipin his own butt that the same thing happened to me. The're real good at saying "i'm sorry sir but there is nothing I can do about it" Then put someone on the phone that can!
What a joke!
Time to put the antenna on the roof and subscribe to netflix! :(
A follow-up to the complaint. After additional investigation it is claimed that Comcast did not schedule with the installation contractor as Comcast had represented.
After I said that I was gong to post the complaint, I received a call and a Comcast installer appeared at my home at 10pm to do the installation.
It was completed by 11pm and is functioning. It pays to be assertive.