
Unclaimed
Comcast
Reviews and Complaints
3.9M
CLAIMED LOSSES
6.2K
TOTAL REVIEWS
780K
PAGE VIEWS
28
ISSUES RESOLVED
Comcast Reviews
Comcast cable just Bites!
Seriously, if there was something better out there...EVERYONE would get it. It's just really sad that we have to deal with *** customer service rep's who have a mean streak a mile wide every day. I realize it must suck to work there for that pay too but suck it up and stop being to friggen angry and taking it out on people who call in. There's always Walmart people!! You could be working there ya know so lighten up! And DO NOT get me started on how rude the contractors are when they are in your home!
2 comments
ID
Location
Houston, Texas
New Reviewer
Comcast Cable moves channels to digital.
I pay $60 a month for cable and received about 75 channels including unwanted shopping channels. Comcast recently removed a substantial number of long time standard watchable channels to its “Digital lineup”. As I was paying for access to these channels and am no longer receiving them, I asked Comcast to provide an equitable adjustment. They refused and said I should buy their higher priced "Digital Line Up" I thought the FCC said cable customers would not be affected by the digital switch. Is this a trend? Now it is 6 or 7 channels, will it be 40 or 50 soon?
4 comments
ID
Location
Philadelphia, Pennsylvania
Service
Comcast Tv Service
New Reviewer
Poor Customer Service disconnected local line before new svc connected
Requesting a bundle pkg, I took off work for installation, appt set up for bet. 11-2PM on Feb 14, 2008, I arrived home at about 11:10 AM and apparently missed the guy. Called comcast to check, they told me they couldn't tell until after 2PM. Called after 2 and was told 'he' was still in the area, and should be by. NO SHOW. Called to reschedule, was told it would take 2 weeks. Come to find out, my local phone was disconnected on the 14th by comcast....Now i have no local service until they can come back out (the soonest is Feb 25 bt 2-4PM...which means I have to take another day off work)......I called and spoke to 4 diff. people at comcast, requesting a supervisor...to no avail. finally got a voice mail. when no one returned my calls, I called again. Got 'another' Supervisor "Oscar"...who has an Operator ID of TC( (closed parenthesis symbol???- what the *** is that???, and ID with a 'closed parenthesis symbol' get real.....and his Supr/Mgr is IVAN, but IVAN does not have a last name or an Operator ID as he is a manager? and he can't actually take calls or call people back?) I can only assume COMCAST is lucky to have any customers at all...no wonder so many are going to Direct TV, even a small amount of CUSTOMER Service is better than NONE.
ID
Location
Brookport, Illinois
Service
Comcast Bundle
Loss
$150
Comcast service is a joke
Comcast costumer service is a big fat *** joke. I got rid of them purely because everytime I needed something from costumer service- there was this problem, or that problem. Since I have cancelled and moved to DISH network, Ive been in heaven. Even when DISH gave me the obligatory four hour window (they were there at 8 am on the dot). Comcast never is on time, always has a 2 week waiting period for service calls and cost to *** much anyway. Screw Comcast, spread the word...they don't deserve the consumers business. Look into Satellite or ATT.
4 comments
ID
Location
Houston, Texas
Comcast bundle a joke!!!
I got the Comcast high speed internet, cable and telephone bundled together. The order went fine. From there it was all downhill. I had more service techs come out than anyone should have. The service was hit and miss. A tech said it was all the stuff running off the cable the more you run on it the weaker the signal. They do not tell you that when they are hawking it. Don't sell what you cannot keep up and running. I now have a dish and verizon service they have it all together and it works fine!!! I won't go back to comcast for any reason.
6 comments
ID
Location
Washington, District Of Columbia
I cancelled my Comcast service in October 2007. Between that time and the beginning of February 2008 I received 2 statements showing that I owed money for service dates ocurring after I cancelled. The first time I called Comcast and they said it was a mistake, they...
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ID
Location
Cumming, Georgia
Sent to collections
After three days of a simple call to change my service address, I received a automated call from a company hired to intimidate and threaten consumers. They did not know exactly what they wanted from me. Turns out they wanted my equipment. They told me i was a deadbeat and I even though I pay monthly for the equipment, it is comcast's. Once they realized a mistake, told to call comcast. Comcast had no idea that the company existed. I asked to speak to a supervisor, was told "shut your mouth and listen". I never received any calls from supervisor and told none will be available for me. I cancelled my service immediately. My life is 10% happier.
ID
Location
Marietta, Georgia
New Reviewer
Pissed Comcast Customer
Comcast complaints can be made by calling this number. 1-80*-593-****. This is a number that is sacred to comcast employees, and comcast employees will not give it to you willingly It reached my hands "in error" if I should say. It is funny how you can easily google 1-800-COMCAST, and get over 300,000 search results, and... God forbid you try to google 1-80*-593-****. No search results, plus this number is not listed anywhere on Comcast's website!! There! You have it. Call over 100 times if you have to. I had to make over 10 phonecalls to have my service restored. It took 8 days for them to come.
42 comments
ID
Location
Silver Spring, Maryland
Service
Comcast Internet Service
Loss
$80
New Reviewer
I was a Direct Sales Installer in Beaverton, Oregon. Complained to Curt Henninger about corruption in my department involving my co-worker, Chris McQuery, our lead, Alan Jost, our supervisor, Don Willis, Don's supervisor, Tim Ream, and Tim's supervisor, Mike...
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16 comments
PissedConsumer1212428
#1212428
boy could I tell you stories about NJ , same stuff
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ID
Location
Portland, Oregon
Service
Comcast Internet Service
New Reviewer
Comcast aint as bad as you think!!
all of you uneducated consumers out their *** and moaning about the sub standard customer care you received with comcast is SERIOUSLY making me want to puke! NO ONE CARES!! i am a current employee of comcast and a representative for their video repair department. With the exception of L.A., Las Vegas, New York, Washington D.C. , and other major metros, less than 5% of Comcast's customer base calls in for technical support, billing inquiries, and service issues. so for those of you experiencing issues with Comcast services, do us ALL a favor and keep your unfounded opinions to yourselves, about problems that are SEVERELY outweighed by ACTUAL daily problems. anyway ... if all you frustrated customers can do is call us and moan and complain about something you know absolutely NOTHING about, then you have no idea how the world really works. Also, its kinda sad that a 20 year old, knows more about how to deal with people on a personal level than most adults twice my age. Sorry, folks, but the majority of you are lacking in the compassion and manners department. just thought i'd let you know ;) Have a nice, and thanks for choosing Comcast.
5 comments
ID
Location
Seattle, Washington
Service
Comcast Technical Support
Comcast lacks Quality Assurance
Over the last four years we've had nothing but trouble with installation, and this year our frustration was compounded trying to get a billing error corrected due to an improper installation billing---what ever happened to the Customer is Always Right? The money amount is minimal, but it is the principle of the thing. If somebody stole $40 out of your wallet, wouldn't you call the authorities? In this case, it doesn't seem to matter much to Comcast if we get our money or we don't. We've made many calls, a personal visit, and used Comcast's computer chat feature to try and solve our problem. When the installer filed his paperwork, he claimed an added wall installation and a "professional install"--neither of which were performed. It took us several calls after he left to get up and running. We've invited Comcast personnel into our home to confirm that he did not install an added plug-in, but they did not take us up on our invitation. On three occasions, they promised to credit our bill...and they did not. Calls were not returned; promises were broken; representatives lacked proper knowledge and telephone ethics; technicians passed the buck to software companies; and installers have left our home without setting us up properly. We are more frustrated and disappointed than anything else. At one time we called and the lady who answered said, "What do you expect me to do about it?" and then she hung up on us. To us, dealing with Comcast's customer service has truly been a nightmare.
ID
Location
Naples, Florida
Service
Comcast Installation
Comcast, still awaiting my deposit
After cancelling Comcast Cables' TV, internet and phone - I am still waiting for my equipment deposit credit back from them after 7 months. They were quick to take my $189/ month for over 20 yrs, but slow to return a credit. I got the run around from customer service and waited on the phone for 40 minutes. Verizon Fios is much clearer for tv, much faster internet and more reliable phone service. Comcast will be losing more and more market share- but how rude not to return a good customer's deposit hoping we would forget about it (@$75). A Happy Verizon Fios customer
ID
Location
Malvern, Pennsylvania
New Reviewer
COMCAST IS THE WORST
I am renting a home in Florida for 6 weeks. They have COMCAST as their provider. I ordered additional Cable Services from COMCAST during my stay. It is now 7:00pm. I am waiting for the COMCAST Installer who was supposed to be at my house between 4 pm and 6 pm to add the additional cable services. He hasn't arrived. I was also on hold for 20 minutes after having pressed the appropriate telephone button for repair service. I was finally greeted by the billing department who then put me on hold for a trouble call dispatcher. I hung up after 30 minutes. Tomorrow, I will cancel my order with COMCAST. I canHow does this company stay in business.
ID
Location
Honolulu, Hawaii
Loss
$100
Comcast should be investigated
I reside in Nashville, Tennessee and Comcast cable service here is absolutely HORRIBLE! Many of my complaints stem from the most obvious and makes you wonder why you pay so much every month (even with the constant price increases and channel changes) for something that really, if you think about it, is not worth the money you paid for it. 1. You can ask three customer service reps the same question and receive three different answers. Does this company even train their employees regarding cable services provided by Comcast? 2. Comcast has a message service that advertises worthless tidbits of information. How about posting when you are changing channels and rate changes? Many of us dont know of these changes until we receive the bill or flip through channels to notice that a channel you once had is no longer in the lineup. 3. Comcast had two rate increases last year (early spring and in the winter). Why so many and so often? Why has service not improved? 4. Why is there no other cable provider? Is Comcast the only conglomerate that, because it's the only "spoiled child", is willing to take more money from its customers since there is no other competition? What of Charter? I wish someone with the FCC or some other commission would come in and investigate the practices of Comcast. Many, MANY people are dissatisfied and feel they have no other choice but to select them. Our only choice is Dish Services and DirectTV but they offer sattelite services. Pity. They could make a killing with a lot of unhappy Comcast cable customers. I laugh when I see the commercial that states "... Comcast is the nation's leading cable provider..." It's the leading provider because for some of us, it's the ONLY worthless provider! Terrible customer service, increasing rates, constant changes, lousy service and *** decision makers whose only concern is to line their pockets and not benefit the customer is what makes Comcast number 1. Andy
4 comments
ID
Location
Englewood Cliffs, New Jersey
Comcast is HORRIBLE!!!
I have Comcast cable, intranet and phone service for one year now. I have had continual problems with my phone. But the best one of yet is that when I contacted the regional VP of Connecticut to get this problem solved, he has actually told me that he would pay me to get rid of me, because I was costing the company more money then I was worth!!! Recently, he claimed I was "rude" to one of his employees and again threatened to cut off my service. But the fact that I have had continual problems with his company isn't rude? BTW I was not rude, after leaving 3 messages for the complaint person to call me back, when I finally got her on the phone, she states "I will call you back" as soon as she heard my voice, and I told her that that was unacceptable. That is why they called me rude!! This company is a joke and action needs to be taken against them.
ID
Location
Branford, Connecticut
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Comcast
I agree. For whatever reason, I have been completely cut off from all of my email!
I have service at my house but for the past week, people have been calling me to tell me that their emails to me keep getting bounced back. So outside of the ridiculous prices I spend on BASIC cable and the underwhelming download speeds, I'm now the victim of someone driving by and knocking over my mailbox with a baseball bat.
I've already had Cavalier at my office with very little incident and it seems like they now win my personal account as well. Has this happened to anyone else?
For whatever reason, I have been completely cut off from all of my email! I have service at my house but for the past week, people have been calling me to tell me that their emails to me keeep getting bounced back.
So outside of the ridiculous prices I spend on BASIC cable and the underwhelming download speeds, I'm now the victim of someone driving by and knocking over my mailbox with a baseball bat.
I've already had Cavalier at my office with very little incident and it seems like they now win my personal account as well. Has this happened to anyone else?